Thank you Geza, Tran and the team for bringing up our little Cavapoo. You were fantastic right from the start with advice about the type of dog that would fit into our family with children in an apart... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had an amazing experience with this company. They were super helpful from start to finish. Sending lots of pictures and updates on our puppy to be. They pre-trained her and gave us lots of follow-u... See more
Company replied
We had a great experience getting ready and receiving our two new members of the family, two beautiful English cocker spaniels from New Doggy. Geza and his team made the process smooth and were very... See more
Company replied
You have been instrumental in connecting us with Kissa - she is the perfect pup! The whole experience was painless, smooth and positive. The constant follow up was invaluable support that helped us th... See more
Company replied
Company details
Written by the company
NewDoggy is an international puppy sourcing and delivery service that connects families with carefully selected, ethical breeders across Europe. We work exclusively with registered and pre-screened breeders who meet defined standards for health, breeding practices, and animal welfare. This is not an open marketplace—every breeder is individually evaluated and continuously monitored. Each puppy: Undergoes veterinary health checks Receives age-appropriate vaccinations and parasite prevention Is raised in a home-based, socialized environment Comes with official documentation, including FCI pedigree where applicable We offer both well-known pure breeds and selected rare or designer breeds, all evaluated under the same criteria for health, temperament, and responsible breeding. NewDoggy provides a 10-year health guarantee, reflecting long-term confidence in the genetic background and early care of the puppies placed through our network. International Delivery & Process We manage the complete international process, including: Veterinary preparation and documentation Compliance with import regulations Safe, temperature-controlled transport Continuous communication throughout the journey Puppies travel directly from the breeder’s environment to their new family, with a focus on safety, welfare, and minimal stress. Global Experience NewDoggy families are located across multiple regions, including: North America Europe The Middle East Africa East and Southeast Asia In many of these markets (such as Hong Kong or Dubai), access to transparent, home-raised breeders is limited. NewDoggy provides an alternative to traditional pet shop sourcing by offering traceable breeder relationships and documented processes. Payments & Customer Support We support secure payment methods, including credit card and PayPal, providing an additional level of buyer protection. Our team offers: Guidance throughout the adoption process Regular updates before delivery Ongoing, lifetime support after your puppy arrives Our Approach NewDoggy is designed as a structured, transparent alternative for families who may not have access to reliable local breeders. Our focus is on: Verified breeder partnerships Documented health and travel processes Long-term support for both puppy and owner
Contact info
4.8
Excellent
105 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happiness is a furbaby ❤️
Thank you so much for our little slice of heaven! He is the sweetest addition to our family. Despite the long journey to Hong Kong and the hot weather he’s settled in remarkably well and has well and truly captured our hearts. NewDoggy were just amazing throughout the whole process from advice, questions we had, updates, training, shipping and more. The kindness and desire fore our pup to be placed with the right family was very clear. We are beyond happy with our little pup. NewDoggy came highly recommended and for good reason. We would absolutely recommend the team at NewDoggy to any future potential dog owners! Thank you again!
20 June 2024
Unprompted review
Reply from NewDoggy
Thank you so much for your heartwarming feedback! We're happy to hear that your new puppy has settled in well and become a cherished member of your family. It was our pleasure to assist you throughout the entire process, from advice and updates to training and shipping. We're glad our dedication and care were evident. Your recommendation means a lot to us. Thank you for choosing NewDoggy and for your kind words!
Superb service, Superb team
Superb service, customer-oriented, and professional. The team is very responsive on every inquiry, very reliable in relevant service, with the magniefficientcent network to find a dog
We are super happy and strongly recommend.
20 June 2024
Unprompted review
Reply from NewDoggy
Thank you for your kind feedback! Our team takes pride in being responsive and reliable, and we're happy that you had a great experience with us. Thank you for choosing us!
Excellent Dog
Excellent Dog – Outstanding Service
I got my Beagle female Biski 5 years ago from NewDoggy.com Biski came from a very good breeder, she is very well socialized and healthy. The process of getting her from Europe to Hong Kong was smooth and I was kept informed throughout the journey.
After Biski’s arrival, we are still in touch with NewDoggy and I have referred to them many of my friends who eventually also got their pups from NewDoggy and we have NewDoggy furkids gathering in HK from time to time. Our NewDoggy furkids are gorgeous and healthy, and people can immediately tell that our furkids are pure breed, look different from those bought from local pet shops. Me and my friends are happy with our furkids and we thank NewDoggy. If you would like a good bloodline and healthy puppy, I highly recommend NewDoggy.
1 June 2024
Unprompted review
Reply from NewDoggy
Thank you so much for sharing your wonderful experience! We’re happy to hear that Biski has been such a healthy and well-socialized addition to your family for the past five years. We’re also glad that the process of bringing her from Europe to Hong Kong was smooth and that you felt well-informed throughout.
It’s fantastic to know that you’ve referred many friends to NewDoggy and that you all enjoy your gatherings with your beautiful, purebred furkids. Your high recommendation means a lot to us. Thank you for trusting NewDoggy, and we wish you many more happy moments with Biski and your friends!
Treat dogs like items, only care about money, send sick animals
Worst company ever. They sold us a dog with a 2nd degree luxating patella that gradually became worse. Two separate certified vets confirmed it’s a genetic disorder. I informed them about the case, and much to my shock after almost a year of having my dog, the owner offered to SEND HIM BACK and GIVE ME A REPLACEMENT DOG. Seriously, what kind of treatment is that? They treat dogs like pieces of meat and don’t care about their wellbeing. I can't even imagine what would have been done to him.
I will also add when our dog arrived, he was clearly very drugged. In the beginning I thought it was from the trip but we have taken him on several trips by plane and car, and he's always with a normal attitude. He was sloppy slow walking for 3 days after he arrived, clearly drugged as hell.
Reviewing the reviews on google and elsewhere, they all seem fake. There’s either only 1 review comments from fake bot accounts or fake “American” names.
If you try to find them on google maps, they are with a registered name “Vehb” that clearly doesn’t look like a proper business, a very shady looking street in suburbs with no signs, looks like somebody’s garage. Makes you wonder where they actually operate.
Don’t trust them. Don’t spend your money, as that’s all they care about.
Edit: the fact that they think I must be asking for a second free puppy is insane and just shows how they treat the dogs like transactional pieces of money… I sent them an entire video of my dog limping with one leg the whole time. Quoting my vet “Everyone is mistaken except the breeder.” Says all you need to know. And the so called director Geza Guncler called me only once he saw my review out of fear that his scam will be found out. After my initial feedback, he didn’t reply for weeks and only after several follow ups he finally said he “had covid”…
1 February 2024
Unprompted review
Reply from NewDoggy
Dear Ieva,
We were sorry to read your review and actually we consider it as a baseless slander.
Your puppy is coming from a genetically checked bloodline. Before sending him to you more than a year ago, last March, he was checked negative by an independent vet and after his arrival, you arranged a health check too, proving that he did not have any health issues. Your feedback word by word was this:
’Yes all went well. He said Alpi was perfect’.
After one year you came back claiming that your puppy, Alpi has Luxating Patella which started 5 days earlier and might require surgery. YOU WERE NOT ABLE TO PRESENT ANY VET REPORT AND YOU COULD NAME WHICH LEG WAS AFFECTED AND TO WHAT GRADE. Later to answer our questions you said both legs were affected and both were grade 2. According to general vet practices Luxating Patella grade 2 doesn’t require surgery and with proper care a small puppy like Alpi can live a perfect life. We became and still are very concerned about Alpi condition and if he is treated properly.
To check Alpi’s health and provide proper care we offered to take him back, to have a proper vet check and treatment with us and we wanted to place him in a home where they can take a better care of him. We have also offered you a replacement puppy. After our proposal, you went silent and not even answered our calls.
All in all we are convinced that you only wanted to abuse our health guarantee and get a second puppy for free. Reading your online reviews on other companies, it is clear that you are trying to get free ’replacements’, and if refused you simply leave a very negative review.
Regarding your other claims, what to say, total nonsense and slandering our other customers who left positive reviews – any of them can be contacted and will confirm their opinion.
We are still open to finding a solution to this conflict but for this we need you to answer our calls.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.