Easy to order, great value. Very pleased with the product. Well packed. Had to phone as tracking wasn't showing the delivery info, but the customer service was good and reassuring. Would definitely u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service team were so good, they helped with extra instructions and continously offered more help. They even followed up a couple of weeks later to make sure I had been able to fit all th... See more
I was struggling finding a fixed curtain pole until I came across this website. Where you can order the exact length you want. Ordering was easy once I had decided what decorative ends I wanted. The... See more
Company replied
I had a question about a curtain rod and Sophie came back straight away with a very comprehensive answer. It’s so nice to get the friendly human personal touch amid the usual auto response of AI !
Company details
- #51 of 53 best companies in Blinds shop
- #23 of 24 best companies in Curtain Maker and Retailer
- #28 of 29 best companies in Curtain Shop
- #112 of 119 best companies in DIY Store
- #56 of 57 best companies in Furniture Accessories
- #36 of 37 best companies in Window treatment store
Written by the company
Blind Shop
Contact info
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , United Kingdom
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3.7
Average
845 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shambles of a company no idea when…
Shambles of a company no idea when things are getting delivered 3 weeks I ordered through tesco market place still waiting for it
29 August 2026
Unprompted review
Reply from Newedgeblinds
Hi James,
We’re very sorry to read this and completely understand your frustration after waiting this long.
This is not the level of service we want any customer to experience. We take delivery delays seriously and agree that customers should be kept clearly informed about the status of their order.
Please contact us with your Tesco Marketplace order details so we can investigate this properly, confirm exactly what has happened with the delivery and make sure the appropriate resolution is put in place as quickly as possible.
Kind regards,
Ordered 2 blackout thermal blinds in a…
Ordered 2 blackout thermal blinds in a linen colour. I received non thermal non blackout blinds in a natural colour. The product numbers of the items delivered were totally different to those that were ordered. They had a take it or leave type attitude, insisting that even if I reordered the correct ones again, I would still get the incorrect ones supplied a second time. Go figure!! For a refund I would need to return them at my cost using tracking mail. I ordered them through the B&Q website as New Edge Blinds are a verified seller of theirs. I contacted them and they have arranged for me to drop them into their store for a full refund. Still can’t fathom why B&Q have the linen day/night thermal blackout blinds listed on their site with dedicated product numbers, showing New Edge Blinds as the supplier, when, according to New Edge Blinds, the product does not exist.
Having received a response from New Edge Blinds following the submission of this review, I should also make clear that the person with whom I spoke when querying the delivery did not understand the difference between a blackout/thermal blind day and night blind and one that was not blackout/thermal. She insisted that no blinds would completely block out all light, in an attempt to get me to accept what had been delivered. I am still none the wiser as to whether or not the product listed on the B&Q marketplace exists or did exist and no longer does, or has never existed. It is, however, still listed on the site.
26 August 2026
Unprompted review
Reply from Newedgeblinds
Hi Mike,
We’re sorry that this experience left you feeling so dissatisfied.
From the information provided, the issue appears to relate to how the product specification and colour were presented on the B&Q Marketplace listing compared with the item available for fulfilment. We certainly would not intentionally send a different product and then expect a customer simply to accept it.
We also regret if our explanation came across as dismissive. Our intention was to be transparent that placing the same order again before the listing discrepancy was resolved could result in the same issue occurring.
We’re pleased B&Q have arranged a store return and full refund for you. We take listing accuracy extremely seriously and will ensure the product information concerned is reviewed so customers can purchase with confidence.
Kind regards,
Blinds arrived on the date stated
Blinds arrived on the date stated.
I’m not a professional DIY’er so after reading the instructions I thought ‘I’m sure I can do this’.
The instructions are very clear, they fitted to perfection and I have 4 windows with blinds all fitted within 3 hours!!
Black out to perfection!!
Thank you
8 August 2026
Unprompted review
Reply from Newedgeblinds
Hi Jo,
Thank you so much for your fantastic feedback. We’re delighted to hear the blinds arrived on time, the instructions were clear and that you were able to get all four fitted so smoothly. It’s especially great to hear you’re happy with the blackout performance and finished result. We really appreciate you taking the time to share your experience.
Kind Regards
Very customer orientated
Very customer orientated. Very helpful. Easy to get in touch with. A pleasure to deal with.
5 August 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you so much, Suzanne, for your lovely feedback. We’re delighted to hear you found our team helpful, easy to contact and a pleasure to deal with. Providing friendly, responsive and customer-focused service is extremely important to us, so we really appreciate you taking the time to share your experience.
Kind Regards
Poor customer service
I ordered a 190cm pole, but realised that wouldn't fit, so emailed to ask them if it could either be changed to 180cm, or cancelled.
A few minutes later, I then realised 180cm wouldn't be long enough, so would have to chop down a longer one. I emailed them asking to just cancel the order.
The following morning, they emailed saying they had changed the length, and it had been dispatched.
I challenged their ignoring of my second email. "No we didn't" was essentially their response.
Terrible impression made. Won't ever buy from them again.
22 August 2026
Unprompted review
Reply from Newedgeblinds
Hi,
We’re sorry this experience left you with a poor impression of our service.
Orders are processed quickly, so amendment or cancellation requests can sometimes cross over with the point at which an order enters production or dispatch. We completely understand how frustrating this can be when further instructions have also been sent.
We always aim to communicate clearly and help wherever possible, and we’re sorry that our response on this occasion did not leave you feeling properly supported.
Kind regards,
Don’t order from here if you want anything on time
I would strongly recommend avoiding NewEdgeBlinds through B&Q Marketplace.
I ordered two made-to-measure blinds, the order was marked as dispatched on 15 August, yet the tracking has shown no meaningful movement and the blinds have still not arrived a week later.
I have contacted the seller, DX and B&Q Marketplace repeatedly. B&Q have also contacted the seller themselves after I reported the order as not received. Despite this, I have received repeated generic responses telling me that the order is “still progressing” without anyone being able to tell me where the parcel actually is or when it will arrive
The issue isn’t simply that the delivery is delayed. It is the complete lack of transparency and the failure to provide a meaningful explanation or a confirmed delivery date.
For a £180+ order, I expected much better communication and customer service. Instead, I have had to repeatedly chase both B&Q, DX the seller just to find out where my order is.
Order number - 1068074038-A. Feel free to actually a meaningful update, better yet…. JUST DELIVER MY ORDER!
**Poor delivery service, poor communication and very disappointing customer service.**
21 August 2026
Unprompted review
Reply from Newedgeblinds
Hi Josh,
We’re very sorry for the frustration caused by the delay and, in particular, the lack of a clear delivery update.
We completely understand that being told an order is still progressing is not helpful when you simply need to know where your blinds are and when they will arrive. That is not the level of communication we want our customers to receive.
We are reviewing the tracking and courier history for your order and will continue escalating this with the carrier so that a definitive update and appropriate resolution can be provided. Where a delivery has genuinely stalled, we will always work to put the matter right rather than leave a customer indefinitely without answers.
We sincerely regret the experience you have had so far.
Kind regards,
Love my curtain pole
Love my curtain pole. The company have responded very quickly in ordering more curtain rings for me so cannot fault their customer service.
18 August 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you so much, Mrs Dixon. We’re delighted to hear you love your curtain pole and that our team was able to help quickly with the additional curtain rings. We really appreciate your kind words and are pleased you had such a positive experience with our customer service.
Kind Regards
Poor service
Received my blind from New Edge Blinds Ltd a week ago and they have not asked me to send a Trustpilot review, probably because I left them a bad Google review! Google rating is 2.8. Edit: just had an email from New Edge Blinds asking what they could do to make me change my 1 star Google rating to 5 star. They still have not asked me to give a Trustpilot review!
10 August 2026
Unprompted review
Reply from Newedgeblinds
Hi Colin,
We’re sorry our follow-up gave you this impression. Our intention in contacting you was to understand what had gone wrong and see whether we could put things right, not to pressure you into changing your feedback.
We welcome honest reviews, whether positive or negative, as they help us improve. Trustpilot feedback requests are separate from any review left on Google, and we certainly would not intentionally exclude a customer because they had expressed dissatisfaction elsewhere.
We’re sorry that your overall experience has not met expectations and remain happy to address any outstanding concerns directly.
Kind regards,
Strongly recommend not using this company
I purchased a blind last week, from New Edge Blinds Ltd, through the B&Q website
The blind arrived in a package which was clearly opened previously and re-sealed with a tape marked "FRAGILE". Upon examination, the blind had a manufacturing defect on it, which was probably a reason for it being opened by another purchaser previously and returned.
It also appeared that the blind was a centimetre shorter than what was advertised on the DIY website.
I immediately complained to the Seller, upon which:
1. They offered me a partial refund
2. They declared that they are not obliged clarifying on the website whether the quoted width is the width of window recess or the actual width of the slats
3. They declared that as the item is damaged AND the size is wrong, then they are not obliged to collect the package from me, and I have to send it to them at my own cost (the package is almost 1.9m long, so this is far from an easy exercise)
I never received any apology from the Seller for sending a clearly defective product to me in such dishonest manner.
I strongly recommend not to use this Supplier
To clarify after the Supplier's response. The packaging was NOT damaged in delivery. The packaging clearly had a different delivery address label sticking from underneath the one addressed to me. It was also rolled around in some "FRAGILE" tape. It was certainly a previously returned package
14 August 2026
Unprompted review
Reply from Newedgeblinds
Hi Alexander,
We’re sorry that your experience has left you feeling this dissatisfied.
We would like to clarify that we would never knowingly send a defective returned product to a customer. Packaging can occasionally become damaged or be re-secured during handling and transit, but we appreciate how this may have appeared on arrival.
When you contacted us, we reviewed the concerns raised regarding both the condition and measurements of the blind and discussed the available resolution options. Blind measurements can also differ between the stated overall size and the visible fabric/slat width due to the fittings and operating components, which is why we always assess these concerns against the product specification.
We’re sorry if our explanations or proposed resolutions did not come across as clearly or sympathetically as they should have. We take product quality and customer service seriously and would never intentionally supply an item in the condition described.
Kind regards,
If I could leave a 0 I would
If I could leave a 0 I would. I ordered a blind and it has been 2 weeks and still not delivered. I would definitely NOT recommend and will definitely advise others not to use them.
14 August 2026
Unprompted review
Reply from Newedgeblinds
Hi Debra,
We’re very sorry to read this and completely understand how disappointing it is to still be waiting for an order after two weeks.
Unfortunately, from the details provided with this review, we’re unable to identify your order or locate any correspondence relating to it. We do respond promptly to customer enquiries and, where an order has not been delivered as expected, we will always investigate and put an appropriate resolution in place, whether that is a replacement, refund or further courier investigation.
We would therefore really appreciate the opportunity to look into this properly for you. Please contact us at support@newedgeblinds.com with your order number so we can identify what has happened and get this resolved as quickly as possible.
Best Regards
I cannot praise this company and their…
I cannot praise this company and their product enough.
Back in January/ February, I ordered 3 sets of smooth grey Venetian blinds with tapes from The Range.
Unfortunately the largest one was the wrong size. I’d like to add this was completely my error, not measuring the drop correctly.
It had been over the 2 weeks to return but after liaising with New edge blinds, they kindly agreed to except them.
After husband being admitted to hospital several times with a serious illness, another 3 months passed before I contacted them.
Rightly so, they could not except the blinds back but offered to help with another set offering discount.
They fit perfectly!
They have responded to every email (around 40 or more going back and forth)
The customer and sales team need a medal for their patience with me.
They were so understanding and supportive of our situation.
The blinds themselves are excellent quality and very stylish. They are excellent value for money.
Delivery was fast and easy installation.
Well done New Edge blinds, we will be ordering with you again when we do the rear of the house.
Thank you.
24 July 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you so much for such a thoughtful and generous review. We’re delighted we could support you throughout and help get everything sorted in the end.
It means a great deal to hear that you found our team patient, understanding and responsive, and that you’re so pleased with the quality, value and fit of the blinds.
Thank you again for your kind words and for choosing New Edge Blinds. We’d be absolutely delighted to help again when you’re ready to complete the rear of your home.
Kind regards,
Good customer service!
The customer service for this company is great. They made sure the order arrived in time and they are now helping me out with other items I need for my Roman blinds.
21 July 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you so much, Lucy, for your lovely feedback. We’re delighted we could help ensure your order arrived in time and that we can continue assisting you with your Roman blinds. Providing helpful, reliable service is extremely important to us, and we really appreciate you taking the time to share your experience.
Best Regards
Good find
I was struggling finding a fixed curtain pole until I came across this website. Where you can order the exact length you want. Ordering was easy once I had decided what decorative ends I wanted. The delivery was a lot early then initially said but was updated with tracking info etc. curtain pole is good quality and everything you need in a curtain pole 😆. thanks.
20 July 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you so much for your fantastic feedback. We’re delighted you found it easy to order the exact pole length and finish you wanted, and that delivery arrived ahead of schedule with clear tracking updates. It’s great to hear you’re happy with the quality and everything supplied. We really appreciate your order and your kind words.
Best Regards
Avoid this company
Avoid this company , I bought 3 blinds, first delivery never came, 2 nd delivery came with one blind missing. Incredibly stressful process, I returned the blinds out of pocket £100. Do NOT recommend at all
31 July 2026
Unprompted review
Reply from Newedgeblinds
Hi Nasreen,
We’re very sorry to hear how stressful this experience was. Multiple delivery issues are certainly not the standard we expect, and we completely understand your frustration after receiving an incomplete replacement delivery.
We take both delivery performance and return concerns seriously and always aim to investigate what has gone wrong and provide a fair resolution. We’re sorry that, despite our efforts to resolve the order, your experience left you feeling so disappointed.
Your feedback has been taken on board and will be used to help us improve how situations like this are handled in future.
Kind regards,
Honestly the worst experience
Honestly the worst experience, I have received my blinds today and the hole is too small for the chain side, I am so frustrated on how they can't make simple things. I will not go through the whole process of returning it either just a waste of money. I chose for the cheap price but I guess that's my own fault. Next time i will go to a proper company.
6 August 2026
Unprompted review
Reply from Newedgeblinds
Hi Sam,
We are very sorry to read about your experience and understand how frustrating this must have been.
We have not been able to locate any previous communication linked to this review, but we would be more than happy to investigate and resolve the fitting issue for you. Please email support@newedgeblinds.com with your order number and a photograph showing the chain-side opening, and our team will arrange the appropriate replacement component or solution.
We genuinely want the opportunity to put this right for you.
Kind regards,
Curtains that never arrived!!!!!!!!!!
what a rubbish company!! I ordered 2 pairs of curtains
on the 25th of July. the delivery stated a 5 working day delivery, well, still waiting it's now the 4th of August. after about 25 emails I got pretty fed up.
I now asked for a full Refund. Don't bother to purchase from them.
25 July 2026
Reply from Newedgeblinds
Hi Lynda,
We are sincerely sorry that your curtains did not arrive within the advertised delivery timeframe. We fully accept responsibility for the disappointment, inconvenience and frustration this caused, particularly as the tracking provided no meaningful reassurance.
For accuracy, the number of emails exchanged was considerably fewer than 25. However, we completely understand that you should not have needed to contact us repeatedly for updates in the first place.
We have acknowledged your request for a full refund and are very sorry that your experience fell so far below the standard we aim to provide.
Kind regards,
Reply from Newedgeblinds
Hi Mike,
Thank you so much for your kind review. We’re delighted to hear that your order arrived quickly and that you were happy with the service.
We really appreciate your support and hope you enjoy your purchase.
Kind regards,
New Edge Blinds Limited
Quick delivery
7 July 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you for your feedback, Jonathan. We are pleased to hear that your order arrived quickly.
Kind regards,
New Edge Blinds
Good quality curtain tie backs
Good quality curtain tie backs well packaged and promptly delivered
17 July 2026
Unprompted review
Reply from Newedgeblinds
Hi Ell,
Thank you very much for your lovely review. We’re delighted to hear that you’re pleased with the quality of the curtain tie backs and that they arrived well packaged and promptly.
We really appreciate your support.
Kind regards,
New Edge Blinds Limited
Terrible delivery experience and sent the wrong product and wont refund
Firstly they use DX to deliver who can't find a house just 7 miles from their depot and lie and say they have left a card. I ended up collecting the poles from the depot. Once I got the curtain poles home they had sent the wrong size. I have requested a refund but they are refusing until the item is sent back but can't find a courier to do this. They wanted me to buy them at discount!!! Trouble is as they are the wrong size they don't fit! This is unreasonable behaviour given they have sent goods that were not as described in the order. AVOID
29 July 2026
Unprompted review
Reply from Newedgeblinds
Hi Jo,
We are very sorry for the delivery difficulties and that the incorrect curtain poles were supplied. We completely understand your frustration, particularly after you had to collect the parcel directly from the depot.
We would like to clarify that a refund has not been refused. As the incorrect goods remain with you, they first need to be collected and returned before the refund can be completed. We are actively working to arrange a suitable collection at no cost to you and will do everything we reasonably can to resolve this as quickly as possible.
The discount was offered only as an optional alternative in case you wished to retain the poles. We fully understand that this is not suitable where they do not fit, and it does not affect your right to return the incorrect items.
Please continue corresponding with our support team so that we can finalise the collection. Once the matter has been resolved, we would be grateful if you would consider updating your review to reflect the complete outcome.
Kind regards,
New Edge Blinds Limited
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.