Banner for Nomasei

Nomasei Reviews 

1,254
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 286 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort, timeless design, and exquisite craftsmanship of the footwear, noting that the premium materials provide wonderful support for everyday wear. Buyers also appreciate the responsive customer support team and the remarkably fast international shipping service that delivers purchases in pristine condition. However, some people mentioned experiencing frustrating delivery delays with pre-ordered products or unexpected customs clearance hurdles when importing goods from abroad. A few reviewers additionally noted difficulties receiving their correct purchases or tracking down missing shipments due to communication gaps.

What people talk about most

Product

People report positive experiences with product, frequently praising the exquisite design, beautiful... See more

Quality

Customers expressed great satisfaction with the exceptional quality and craftsmanship, noting that the... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that everything from ordering to... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being courteous,... See more

Order

Clients share ambiguous opinions on order, as many reviewers highlight a seamless, fast purchasing experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Comfort, quality, style, personalized customer service experience and shipping are all top-notch! You get it all with this shoe brand. I’ve been buying from them for several years and they do not disa... See more

Rated 5 out of 5 stars

The customer service is incredibly courteous and reliable. Julia was there the whole time to help me as I had some issues with my sizing. I had to size up because I have very high arches. The con... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with Nomasei! the website was beautiful and easy to navigate . I had a quick question about sizing, and they got right back to me with a follow up email , which I really... See more

Company replied

Rated 5 out of 5 stars

I’m ecstatic to now own a pair of Adora sandals in size 5, often a very difficult size to find in luxury shoes. I feel fortunate to own three pairs of shoes/ boots from Nomasei. I cherish them for t... See more


Company details

  1. Shoe shop
  2. also in
  3. Boot Shop
  4. Bridal shop
  5. Fashion accessories shop

About Nomasei

Written by the company

Chaussures de luxe français, fabriquées à Montopoli, en Italie

Passées par les plus grandes maisons de luxe parisiennes, nous nous sommes rencontrées dans une usine de chaussures de luxe à Venise, il y a trois ans.

Ensemble, nous avons choisi de créer Nomasei pour s'engager à renouer avec un luxe intemporel et honnête, fait de respect, de partage, d’engagements éthiques et de transparence. La trajectoire de femmes fortes, libres et insoumises et la danse comme geste de liberté sont nos inspirations.

LES SHOES NOMASEI

La rencontre avec une usine de chaussures de luxe à Montopoli, village de Toscane, donne forme à Nomasei. Cette entreprise familiale dont elles partagent les valeurs devient le partenaire essentiel du projet. Les couleurs dominantes de Nomasei sont un hommage à cette collaboration : le rouge Montopoli, couleur de la terracotta, la terre cuite typique des collines toscanes et de la terre de Sienne, le blanc jauni des marbres de Pompéi.

Nomasei, ce sont des chaussures aux formes étudiées, des matières de haute qualité, des processus respectueux de l’environnement et de l’humain, résultats d’un engagement éthique de transparence radicale.

NOS ENGAGEMENTS

Nomasei ce sont des mains : « Noma » – de l’italien « Mano », la main, avec un twist argotique pour brouiller les pistes – « Sei » – six en italien, parce que chaque création est le fruit de la collaboration entre plusieurs mains et plusieurs savoir-faire, réunis autour d’une idée qui se fait création.

Renouant avec la meilleure tradition artisanale, chaque pièce a son histoire : une histoire faite de temps, de qualité et de design, où chaque étape de la création porte l’empreinte de la main qui l’a réalisée.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,254)

446 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been looking for a style similar…s

I've been looking for a style similar to Nottibianche for a long time now (with long feet you usually end up buying for fit rather than buying for style) and these came into my line of sight through stylist Irene Kim. I couldn't believe how quickly they arrived (5 days) and how exactly perfect they are and seriously comfortable. I will definitely order more from Nomasei

3 June 2026
Rated 5 out of 5 stars

It took a long time to find the perfect…

It took a long time to find the perfect shoe for my wedding day. I am so happy with the customer care and attention I received from Nomasei to finally receive my order. The shoes are exquisite—the design is modern and the leather and finish feels rich. These designers understand shoes and how to fit them to women’s feet, which makes Nomasei superior to brands that sell a label.

4 June 2026
Rated 5 out of 5 stars

In love…

The shoes are incredible- I now have an Nomasei addiction. They are so comfortable-and they are truly an extension of your leg! Also, the customer service is top notch. I love everything this company does!

21 May 2026
Rated 5 out of 5 stars

Comfortable and stylish

Comfort, quality, style, personalized customer service experience and shipping are all top-notch! You get it all with this shoe brand. I’ve been buying from them for several years and they do not disappoint. I have FINALLY found a pair of heels that are really comfortable and can dance in. Actually, I bought 2 pairs.

5 June 2026
Rated 5 out of 5 stars

Wonderful Customer Service…

Sadly I had a problem with my Nomasei heels - I got in touch with Julia and she was amazing! They arranged a quick and easy return and sent me a new pair instantly. Wonderful customer service and I am totally in love with my gold heels. Ready to wear on my wedding day!

21 May 2026
Rated 5 out of 5 stars

Ecstatic to now own Adora sandals

I’m ecstatic to now own a pair of Adora sandals in size 5, often a very difficult size to find in luxury shoes. I feel fortunate to own three pairs of shoes/ boots from Nomasei. I cherish them for their design and craftsmanship and comfortability. They remain my favorites. Thank you, Nomasei. Peggy Maki

27 May 2026
Rated 5 out of 5 stars

Love, love, love my new shoes!!

I was thrilled with the shoes- They are beautiful and fit me perfectly!
The ordering and delivery process was seamless and fast- I received my shoes in the U.S. in one week!
The customer service was amazing- I was unsure of my size in the French numeration and Marine not only assisted me promptly but assured me she set aside a pair in the smaller size in case I needed it.
All in all, the experience was perfect!!
I will definitely be purchasing more of these beautiful and comfortable Nomasei shoes in the future !

27 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look