Nugo 

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See what reviewers are saying

Rated 4 out of 5 stars

We were delighted with the service we received from Nügo. Caroline in the office was so helpful and efficient to deal with, and kindly organised very prompt delivery of our furniture. Claudio who d... See more

Rated 2 out of 5 stars

Nugo attempted delivery four times and each time they rang me when they were just about on my doorstep despite me asking when I initially ordered my fridge to be given 24 hours notice of delivery so... See more

Rated 3 out of 5 stars

Happy with the service overall. However, nugo needs to call and arrange a date with the customer or have a manage delivery portal online to make it convenient

Rated 5 out of 5 stars

Super service. Received an email at 7:09am from the driver asking to confirm my post code. Assuring that it wasn't spam and I could call, to confirm authenticity. Asking for direction on where it... See more

Company details

  1. Logistics service

Written by the company

A new 2-person service committed to delivering more than just heavy goods – we’re delivering a new era of convenience and reliability in the world of heavy goods transport. Our ambition here at Nügo is to become the future heavyweights of the 2-person transport industry, across the Republic of Ireland. We’re proud to be part of the Nuvion family, which includes renowned brands like Fastway and Parcel Connect.


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All reviews

(70)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Received an email yesterday and approximate time window the big heavy goods I ordered would be delivered today in Ennis and they were delivered promptly, professionally and efficiently by Jim and Ryan. Lovely guys. Defo recommended.

15 May 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Absolutely useless, made no attempt to deliver product. Was contacted to say we will be with you in 30 minutes, 3 minutes later apparently I rejected delivery and package was sent back to sender.
Emailed 'manager' Adam mcknight 6 times and got no reply. Multiple texts were sent and no reply. Absolute failure of a company, if the manager is that incompetent I would hate to think what the rest of the staff are like.

18 April 2024
Unprompted review
Rated 1 out of 5 stars

Incompitent and Beyond useless.

Beyond useless.
Lied about attempted delivery, lied about contact being made (i have screenshots as proof), absolutely no response whatsoever and I've still not recieved my goods.
Can't see how they are still in business

3 April 2024
Unprompted review
Rated 1 out of 5 stars

Scam - unable to deliver

Waiting 8 weeks for a delivery from Very. Got a text from ‘Archie’ at Nugo on Thursday saying the parcel would be delivered the next day. No attempt to deliver (I was at home waiting for it all day), and no contact from any driver. Tracked my parcel again this morning and it stated Nugo are returning it to sender after being unable to deliver it. The sender (Very) claim that Nugo reported I would not accept the parcel as it was damaged - totally fabricated. Utterly useless service with no way to contact customer service. Screams fraudulent. Scam artists

4 March 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Unreliable. I received an email 8 days ago saying they had picked up my goods, over a week later, no sign of delivery, goods have not left their depot in Dublin. Unreliable, you could you trust them to transport goods in the timeframe they claim to.

26 February 2024
Unprompted review
Rated 1 out of 5 stars

Shambles

They delivered a refrigerator on behalf of an electronics company. They put a deep scuff in the wooden floor while installing it, and then left without taking the old fridge. This was in November and they still haven't returned, despite numerous correspondence from the electronic company. It is now nearing the end of February and the old fridge is still standing in the kitchen awaiting collection. An absolute ridiculous situation. Avoid at all costs.

24 November 2023
Unprompted review
Rated 1 out of 5 stars

I received a message over a week ago to…

I received a message over a week ago to say that I should expect my delivery the following day and that I would get a call one hour in advance. One week later and still no call or delivery. I sent an email 5 days ago and still no response. No contact number for them either which is very customer poor customer service.

7 February 2024
Unprompted review
Rated 1 out of 5 stars

They didn't ‘handle it’ …

They didn't ‘handle it’ as their slogan says! Somehow this company is linked to Fastway Couriers. I did receive a text from Nugo stating delivery would happen on a given day, I took day off work but no attempt at delivery and my order was returned to sender! No contact since and wouldn’t recommend.

23 January 2024
Unprompted review

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