O'Brien's Opticians Reviews 

81
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, welcoming, and always ready to help with a genuine smile during every visit. People also deeply appreciate the thoroughness of the eye examinations and the exceptionally clear explanations provided by the professionals. Consumers consistently note the superb selection of stylish frames and top quality lenses available to choose from. Visitors note that appointments are never rushed, ensuring a wonderfully comfortable, relaxed, and professional environment from start to finish. Many individuals express total satisfaction, recommending these reliable services to anyone seeking expert optical care and wonderful personal attention.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as warm, welcoming, and... See more

Service

Customers consistently note positive experiences with service, highlighting warm, friendly staff and... See more

Product

Customers expressed great satisfaction with the product, highlighting the vast selection of stylish frames... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole service at O’Briens Opticians in Brigg is excellent. DrJanjua is a most professional Optician with a kind and caring manner leaving you in no doubt you are in the best hands and he explains... See more

Company replied

Rated 5 out of 5 stars

I had an appointment with Dr Janjua last week and I was absolutely amazed! The fact that he was so patient with me, understanding and so thorough with the eye examination, made the whole process easy!... See more

Company replied

Rated 5 out of 5 stars

Been a patient of O’Briens Opticians for over 10 years. Always had the best treatment from all the staff. Nothing is a problem. You are never rushed during your visit (unlike some high street opticia... See more

Company replied

Rated 5 out of 5 stars

Dr Janus explains everything and gives a thorough eye test, better than any I have ever received elsewhere. He recommends top quality lenses, which give excellent results from his test. I have no prob... See more

Company replied


Company details

  1. Health & Medical

Written by the company

Since 1979 O'Briens Opticians has believed that your glasses should be as unique as you are. Thats why we carefully curate an exclusive collection of niche and independent eyewear brands that you wont find on the high street. From handcrafed luxury designs and bold statement pieces to timeless classics with a contemporary twist, our range has been selected for it's outstanding quality, craftsmanship and individuality. Whether you are looking for something elegant, artistic, colourful or understated, our experienced team will help you find frames that perfectly suit your style, personality and lifestyle. Along with our selection of frames we also offer Advanced Sight Tests with the nationally renowned Optometrist Dr. S.A. Janjua. Vist us to explore eyewear that stands apart from the ordinary and experience a truly personalised approach to choosing your next pair of glasses. Here at O'Brien's Opticians we believe exceptional vision deserves exceptional frames. OFFERS Buy one complete pair of spectacles (frames and lenses) and get; 50% off 2nd pair of glasses when purchased at the same time (or within 2 months) 25% off any additional lenses for the next 12 months incl. reglazing of old frames PRODUCTS Advanced Eye Examinations Treatment for BVD (Binocular Vision Dysfunction) Revolutionary PMB (Photobiomodulation)Treatment for Dry AMD (Age Related Macular Degeneration) Revolutionary OPE IPL, LM LLLT and PBM Treatment for DED (Dry Eye Disease) along side; Activa, Blephasteam, Nulids, Zest (packages can be tailor made to suit)


Contact info

4.9

Excellent

TrustScore 5 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(81)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an appointment with Dr Janjua…

I had an appointment with Dr Janjua last week and I was absolutely amazed! The fact that he was so patient with me, understanding and so thorough with the eye examination, made the whole process easy! Gemma helped me to pick out a frame that suits my style and needs and I have to say she is an amazing person, so smiley and happy and I couldn’t recommend coming here enough! Thank you O’Briens team

20 November 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

Dr Janjua's Brigg O'Brien's Opticians.

Dr Janjua is a very highly qualified optometrist and offers a very high quality service in his Brigg opticians business. He is absolutely assiduous in his examinations and always explains with great clarity both the patient's optical condition, eye health status, and the changes if any, he is making to the prescription. He also provides a view on the likely future development of the patient's sight. His manner is highly professional, always friendly and helpful and he listens to the patients comments and concerns, and answers questions most clearly, often with a reassuring level of humour. I have been his patient for over two decades and have no hesitation in recommending his business.

27 November 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

Professional friendly and knowledgeable

Professional friendly and knowledgeable
Very useful consultation with Dr Janjua I feel much more confident regarding the treatment the NHS has proposed. I shall be returning to Mr Janjua when I have had my treatment and can order new spectacles

25 November 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service, I have had problems with my eyes for several years and this is the first practice that has clearly explained my condition and offered options to solve the problem. I opted for high quality lenses and I am highly delighted with the results.

8 October 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

First class optician, second to none

Dr Janus explains everything and gives a thorough eye test, better than any I have ever received elsewhere. He recommends top quality lenses, which give excellent results from his test. I have no problem with recommending him to others

11 November 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

I have known dr janjua since he has…

I have known dr janjua since he has taken over the practice i have always been extremley happy with his test he is very good at what he does. I am looking forward to getting my new specs and would recommend obriens to anyone

4 November 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

Excellent experience at O'Brien's

Excellent experience as always at O'Brien's opticians. Professional and thorough optical care from Dr Janjua and the rest of the team. Thank you!

28 October 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

Looking after mother aged 92.

My mother was well looked after at O'Brien's opticians. The staff were very helpful before and after her eye examination with Mr Juanjua, the optician, he paid particular attention to what her needs were as she has AMD and he said he would prescribe the best lens he could for her. He was very professional throughout and explained everything very well to her. We can highly recommend O'brien opticians for their professionalism and care.

7 October 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Many thanks for your kind words. It was a pleasure to be able to help your mother and we appreciate your trust in us and look forward to seeing you again.

Rated 5 out of 5 stars

O’Brians opticians

Everyone so friendly and knowledgeable
Takes time to explain everything and made to feel comfortable to ask questions
Good experience

9 October 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Many thanks for your kind words. We are glad you had a pleasant experience with us and look forward to seeing you again

Rated 5 out of 5 stars

Very friendly and helpful staff,took…

Very friendly and helpful staff,took time to explain all aspects opf my appointment.

7 October 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Many thanks for your kind words. We are glad that you had a pleasant experience with us and look forward to seeing you again

Rated 5 out of 5 stars

The staff are so friendly

The staff are so friendly, chatting & really care about people's lives, always a pleasure to visit.
Dr January takes the time to explain everything to u & does his best to look after his patients, I would recommend this opticians to anyone.
Thanks girls for being so kind & making me feel welcome.

7 October 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Thankyou for your lovely review. It was our pleasure getting to know your during your AMD treatment and we appreciate you putting your trust in us and look forward to seeing you again

Rated 5 out of 5 stars

Best optician in town

Fantastic service with clear and concise explanations. Great service highly recommended

7 October 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Thankyou for your kind review. It was a pleasure to help and we look forward to seeing you again

Rated 5 out of 5 stars

Very pleasant, experienced independent practice.

Very knowledgeable and has a lovely pleasant manner. Explained things very well to myself and my elderly Mother who has some complex issues. All staff were really nice and very helpful and gave my Mum the time she needed without feeling rushed. Makes you feel like a valued customer.

30 September 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Many thanks for your kind review. We are glad that we could help your mum and it was a pleasure to help. We appreciate your trust in us and look forward to seeing you again.

Rated 5 out of 5 stars

Most kind

Most kind, polite and helpful staff
Dr Janjua was very kind to my elderly mother, very patient and explained everything. He put her at ease.
I highly recommend Dr Janjua and his team.
Thank you for all that you do and all that you are.

7 August 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Many thanks for your lovely words. We are glad that we could help your mum and it is always a pleasure to see you all. We appreciate your trust in us and look forward to seeing you again.

Rated 5 out of 5 stars

This is an excellent optical practice

This is an excellent optical practice. Dr Janjua is so kind and respectful. His expertise is without question superb. Gemma, with her amazing shoes, is knowledgeable about the treatments and products and is an asset to his team. All the team are kind and courteous.

12 August 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Many thanks for your kind words. We are glad that you had pleasant experience with us and Gemma's wonderful shoes made your day a bit brighter. We appreciate your trust in us and look forward to seeing you again

Rated 5 out of 5 stars

Very good experience

Always have a good experience visiting O’Briens Opticians. Dr Janjua is very professional, polite, patient with me and explains any issues with my eyesight. Had I not chosen to go there several years ago now I would never have found that I needed prism correction for my lenses. The staff are very helpful and nothing is too much trouble, Gemma has a great deal of patience giving you time to chose the right frames. Would certain recommend them. Excellent service in every aspect

25 September 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Many thanks for your kind words. We are glad you had a good experience with Dr. Janjua and the staff. We appreciate your trust in us and look forward to seeing you again

Rated 5 out of 5 stars

Eye Examination. The eye examination was thorough and…

The eye examination was thorough and the findings were explained in detail. The type of new lense I now require was also explained carefully. O'brien 's have a varied range of excellent frames to choose from too. I certainly recommend them.

9 September 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Thankyou for your kind words. We are glad that you were able to find a suitable frame for yourself from our extensive range of frames. We appreciate your trust in us and look forward to seeing you again

Rated 5 out of 5 stars

Gemma is a real asset

I needed some glasses frames because my previous optician was closing down and O'Briens stocked the ones I particularly wanted. From my first visit, Gemma (Manager) was very helpful, friendly and made the whole experience a delight. When I collected them today she was both thorough and professional. She is a real asset to the company, in my opinion.

17 September 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Many thanks for your kind words. We are pleased that you found what you wanted at O'Brien's Opticians. We appreciate your trust in us and hope to see you again

Rated 5 out of 5 stars

100% the best opticians

100% the best opticians, I’ve been going here since the first time i was old enough for contact lenses, I got recommended by my previous opticians that didn’t do contacts lenses as o’briens being the best in the area to keep my eyes healthy due to wanting to wear them all the time and replace my glasses. I’ve been going 21 years now apart from leaving a few years due to a house move which I’ve now gone back to o’brien’s and Dr Sheeraz Janjua has always gone above and beyond for my eyes wether to make sure my prescription is 100% accurate (taking longer if needed for my appointment) to making sure my eye health is at their best with advice and changing the brand to suit my eyes and lifestyle ( I have the best lenses available for the length of time I wear them) I would be dubious to allow anyone else to be my optician as I’ve not had any eye problems in all these years as I think this is down to his experience and expertise and qualifications he has. Excellent service and polite very friendly and caring reception overall, all staff are excellent.

16 September 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Many thanks for your kind words. We are glad that you found your experience with us a pleasant one. We appreciate your trust in us and look forward to seeing you again.

Rated 5 out of 5 stars

Went for a regularly eye test was…

Went for a regularly eye test was carried out in an professional manner,with a clear explanation of the state of my eyes.great choice of glasses that meet my
Needs.

9 September 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Many thanks for your kind works. We look forward to seeing you again

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look