Have been using Ocean World since they started. Pleasure to deal with. There knowledge is exceptional, only have to tell them my basic requirements and they come back with options. Nothing is too much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been using this company for many years and all members of staff never fail to give superb service. Having mislaid my paperwork, I only had to ask and copies were sent within 24 hours and that... See more
Company replied
Some friends were discussing cruises with us recently and recommended that we contact Carrie at Ocean World Travel. My wife and I have never been on a cruise before. Carrie was personable and friend... See more
Company replied
Once again a First Class service from Kerry. She always manages to handle whatever requirements we throw at her with good humour and efficiency, resulting in memorable holidays every time. We have use... See more
Company replied
Company details
- #5 of 53 best companies in Cruise Travel Agency
- #6 of 37 best companies in Cruise agency
- #3 of 45 best companies in Tour Agent
- #11 of 206 best companies in Travel agent
- #6 of 101 best companies in Travel deals
About Ocean World Travel
Written by the company
30+ Years
Cruise & Travel Experts
ABTA Bonded
100% Financial Protection
Personal Touch
Online, Phone & In-Store
Crafting Extraordinary Journeys Since 1995
Founded by Michele Dance over 30 years ago, Ocean World Travel has grown into one of the UK's most trusted independent cruise specialists and full-service travel agencies.
We don't just book holidays—we handcraft effortless experiences. Whether you're planning a luxury voyage, an expedition cruise, or a bespoke getaway, our hand-picked team takes care of every detail to secure the best prices and perks for you.
Our retail branch in Chandler's Ford, Hampshire
Proud Partners With Leading Cruise Lines
P&O Cruises • Cunard • Fred. Olsen • Royal Caribbean • Celebrity Cruises • & many more
Planning Your Next Voyage?
Give us a call, pop online, or drop into our Chandler's Ford or Wickham shops
CALL 02380 714 790 • OCEANWORLDTRAVEL.COM • SHOPS IN CHANDLER'S FORD & WICKHAM
Exclusive Cruise Offers
We Discount ALL Cruises!
Book your next voyage with Ocean World Travel and enjoy guaranteed savings across all major cruise lines.
Complimentary Champagne & Chocolates
Enjoy a special touch on us for selected sailings departing directly from Southampton!
CALL TODAY TO CLAIM YOUR DISCOUNT & SPECIAL PERKS
Contact info
132 Winchester Road, SO53 2DS, Chandler's Ford, United Kingdom
- 02380714790
- sales@oceanworldtravel.com
- oceanworldtravel.com
5.0
Excellent
763 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have used ocean world for many years…
We have used ocean world for many years and wouldn’t book anywhere else. Helpful and knowledgeable advice always happy to help.
22 July 2026
Reply from Ocean World Travel
Thank you so much for your lovely review and continued support over the years! We’re delighted to hear you value our helpful, knowledgeable service. We look forward to helping you plan many more holidays!
Reply from Ocean World Travel
Thank you for your lovely review! We’re pleased to hear that you found our service prompt and that we were able to answer your call in a timely manner. We really appreciate your feedback and look forward to assisting you again in the future!
Reply from Ocean World Travel
Thank you so much for your kind review! We’re delighted to hear you were pleased with the service from our team. Your lovely feedback is greatly appreciated, and we look forward to helping you plan your next holiday! 😊
Such a great travel company
Such a great travel company. Are completely willing to work with you. Very helpful and good advice and communication. Thanks to Oceon World!
26 August 2026
Unprompted review
Reply from Ocean World Travel
Thank you so much for your lovely review! We’re delighted to hear that you found Ocean World Travel so helpful and that you appreciated the advice, communication and personal service we provided. It’s fantastic to know our team could work with you to find the right holiday, and we really appreciate your kind words and support. We look forward to helping you again in the future!
First class attention in every respect.
26 August 2026
Unprompted review
Reply from Ocean World Travel
Thank you so much for your wonderful review! We’re delighted to hear that you received first-class attention and that you were so pleased with the service. Your kind words mean a lot to our team, and we look forward to helping you plan your next holiday!
Reply from Ocean World Travel
Thank you so much for your lovely review! We’re delighted to hear you were pleased with the service you received. We really appreciate your support and look forward to helping you with your next holiday!
Reply from Ocean World Travel
Thank you so much for your lovely review! It’s fantastic to hear that Mike has provided you with great service once again. We’ll be sure to pass your kind words on to him. We really appreciate your continued support and look forward to helping you with your next holiday!
The agent Ryan was very clear with…
The agent Ryan was very clear with information about the cruise and talked me through all information needed to be informed of.
His manner was very pleasant given with respect
Thanks for his phone call.
20 August 2026
Reply from Ocean World Travel
Thank you so much for your lovely review! We’re delighted to hear that Ryan was clear, informative and helpful throughout your booking, and that you found him pleasant and respectful. We’ll be sure to pass your kind feedback on to him!
Really lovely 'real' people
19 August 2026
Reply from Ocean World Travel
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the personal service from our friendly team. It’s wonderful to know that our genuine, personal approach made a difference. We look forward to helping you again soon!
Great service from Ocean World Travel
Mike Fox was very knowledgeable, offering attentive advice, without being pushy. We did not feel rushed into making an important decision, but were happy to make the booking - we had already identified this cruise as a strong possibility and Mike's advice made this an easy decision - thank you Mike.
We would recommend Ocean World Travel if you are new to booking cruises - its good to get personal service and answers to questions rather than just relying on online applications.
18 August 2026
Reply from Ocean World Travel
Thank you so much for your wonderful review! We’re delighted to hear that Mike’s knowledge, advice and personal approach made booking your first cruise such an easy and enjoyable experience. We really appreciate your recommendation, and we look forward to helping you plan many more holidays in the future!
Great advice for cruises
Some friends were discussing cruises with us recently and recommended that we contact Carrie at Ocean World Travel. My wife and I have never been on a cruise before. Carrie was personable and friendly and (patiently) led us through all our options. The help and advice Carrie gave us made the booking process very easy. We highly recommend Carrie and will be in touch with her again for future holiday bookings.
14 August 2026
Unprompted review
Reply from Ocean World Travel
Thank you so much for your wonderful review! We’re delighted to hear that Carrie was able to make your first cruise booking such an easy and enjoyable experience. We’ll be sure to pass your lovely feedback on to her. We look forward to helping you plan many more holidays in the future!
Really helpful as ever🙂
Really helpful as ever🙂
Great staff, clear information and a joy to deal with.
7 August 2026
Reply from Ocean World Travel
Thank you so much for your lovely review! We’re delighted to hear you continue to enjoy our service and found our team helpful, informative and a pleasure to deal with. We really appreciate your kind words and look forward to helping you again soon! 😊
Emily was very patient and helpful in…
Emily was very patient and helpful in providing us with quotes for three different holidays we fancied and eventually chose from. She clearly explained our queries and offered excellent advice. We would definitely choose to seek her help again in the future.
17 August 2026
Reply from Ocean World Travel
Thank you so much for your lovely review! We’re delighted to hear that Emily was able to help you explore your options and provide clear advice throughout. We’ll be sure to pass your kind words on to her. We look forward to helping you plan your next holiday!
Comms interaction
Comms interaction, knowledge of the holiday type being considered and the booking process were all seemless
17 August 2026
Reply from Ocean World Travel
Thank you for your lovely review! We’re so pleased to hear that you found the communication, our knowledge and the booking process seamless. It was a pleasure to help, and we look forward to assisting you again in the future!
Very helpful
Very helpful, very knowledgeable, very responsive, very professional. They are also very easy to talk to and to deal with. Why go anywhere else!
14 August 2026
Reply from Ocean World Travel
Thank you so much for your wonderful review! We’re delighted to hear you found our team helpful, knowledgeable and professional, while also being friendly and easy to deal with. Your kind words mean a lot to us, and we look forward to helping you with your next cruise!
Kerry was very helpful and made booking…
Kerry was very helpful and made booking very easy and straightforward.
13 August 2026
Reply from Ocean World Travel
Thank you for your lovely review! We’re delighted to hear that Kerry made the booking process easy and straightforward for you. We’ll be sure to pass on your kind words, and we hope to help you again soon!
Kerry was very helpful
13 August 2026
Reply from Ocean World Travel
Thank you for your lovely review! We’re so pleased to hear that Kerry was able to help and provide great service. We really appreciate your kind words and hope to help you again soon!
He answered all my questions and when…
He answered all my questions and when my prices didn't correspond with his he checked out why for me.
13 August 2026
Reply from Ocean World Travel
Thank you for your lovely review! We’re so pleased that our team could answer all your questions and take the time to look into the pricing for you. We’re always happy to make sure everything is clear and accurate, and we really appreciate your kind words!
Lovely to deal with , vey efficient
The responded quickly and offered us a discount but included the discount offered by Fred Olsen cruises. The assistants were interested in our holiday and offered little insights from their side lovely to deal with.
13 August 2026
Reply from Ocean World Travel
Thank you for your lovely review! We’re delighted you enjoyed the personal service and that our team could add some helpful insights along the way. We’re always happy to make sure you get the best possible value, and we really appreciate your kind words!
Great Service
Very good personal attention to customer. Wish we had gone through Ocean World Travel on other occasions.
11 August 2026
Reply from Ocean World Travel
Thank you so much for your lovely review! We’re delighted you enjoyed the personal service and attention from our team. We really appreciate your kind words and hope to help you with many more cruises in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.