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Octopus Energy for Business Reviews 

718
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 697 customer reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and patient during phone calls and account updates. People also deeply appreciate the prompt responses, highly knowledgeable advisors, and remarkably smooth processes when setting up new business accounts or resolving billing issues. However, some reviewers were not happy with occasional long hold times during phone calls, delayed problem resolutions, or temporary service interruptions. Many consumers mentioned that navigating certain complex situations sometimes required multiple phone attempts or dealing with frustrating communication hurdles before getting a final satisfactory solution.

What people talk about most

Staff

Users describe positive interactions with staff, noting that advisors are consistently helpful, polite, and... See more

Customer service

Consumers find customer service to be positive, highlighting efficient support and quick responses from real... See more

Service

Customers consistently note positive experiences with service, highlighting fast response times and polite... See more

User experience

People report positive experiences with user experience, highlighting how staff make processes simple and... See more

Response time

Reviewers highlight positive aspects of response time, noting that phone calls are answered within a few... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a new customer - and struggled with registering online. Your representative Coby was particularly helpful. With Coby’s help, I have now registered and given up to date meter readings. The pro... See more

Company replied

Rated 5 out of 5 stars

Smart meter readings Many thanks to the lady who I spoke to, unfortunatly I don't remember her name. She was able to answer all may questions regarding the electric readings & gave me advice on oth... See more

Rated 5 out of 5 stars

Recently completed renewal of a small business account with Octopus. Complicated by having three different meters showing different tariffs. Phoned to get rates standardised across all 3 accounts. Ek... See more

Rated 5 out of 5 stars

As usual Octopus gave excellent customer service. Answered quickly, listened to the problem, arranged for it to be dealt with and even gave some compensation even though the issue is with an external... See more

Company replied


Company details

  1. #4 of 43 best companies in Energy supplier
  2. #15 of 122 best companies in Business-to-Business service

Written by the company

Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.


Contact info

Join the UK's business energy champions

Switch to simple, great value power from Octopus Energy for Business.

4.9

Excellent

TrustScore 5 out of 5

718 reviews

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4.9

All reviews

(718)

714 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just joined Octopus as a business…

Just joined Octopus as a business customer. No wait times on the 'phone (even on a Monday morning). Daisy was knowledgable, efficient and a pleasure to deal with.
One thing Daisy - please stop saying 'perfect' all the time, you're better than that.

24 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We're so happy to have you on board! Thanks for the review 🐙

Rated 5 out of 5 stars

Aliya was great

Aliya was great , she was very professional and flawless explaining the tariffs

20 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Flawless is Aliya's middle name! Not really but it should be! Thank you for sharing your positive experience!🐙

Rated 5 out of 5 stars

Tahesha just switched over our…

Tahesha just switched over our electricity for my business; she did a fantastic job, great customer service, very happy!

13 August 2026
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Reply from Octopus Energy for Business

We're so happy to hear Tahesha provided such great customer service during your business's electricity switch. We appreciate your kind words and welcome to the Octopus family! 🐙

Rated 5 out of 5 stars

Great service, good prices

I have so many problems with energy companies, as I deal with a lot of them. But Octopus has always been helpful, and I can recommend them in good faith.

22 August 2026
Unprompted review
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We're so happy to hear we've been helpful, especially given your past experiences with other energy companies. We truly appreciate your trust and recommendation!

Rated 5 out of 5 stars

I wish all companies have such a good customer service

Leah at Night customer’s team was absolutely fabulous!!! the switch was so easy to do with her and she was responding very quickly, so we have completely done everything within a few days. She was very professional, friendly and understanding.
I wish every company is like that!!

17 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Leah is Fab and so is the fact you are now with us! Welcome aboard 🐙

Rated 5 out of 5 stars

Thank you for making things simple!

I spoke with Adedotun on the telephone today. He was very helpful and navigated me through options for my energy tariff going forwards. This was all backed up with an immediate email, so everything was really clear. Thank you for making this such a smooth process.

21 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We're so glad to hear that our team was able to provide such a smooth and helpful experience for you. It's wonderful to know that everything was clear and easy to understand!

Rated 5 out of 5 stars

We had an actual email from Josh

We had an actual email from Josh, answering our query and sorting out the issue. He followed this up in an efficient manner, with some good advice and the problem was sorted

21 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We're so happy to hear that our team was able to resolve your issue efficiently and provide helpful advice. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Changing to Octopus Energy

Georgia was extremely helpful in the process of setting up with the account and transfer process

21 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Welcome aboard! So glad to hear your first interaction for this account was a great one🐙

Rated 5 out of 5 stars

Harry was able to sort out on the phone…

Harry was able to sort out on the phone issues that could not be resolved on line. Very helpful.

21 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We are so happy to hear that our team was able to resolve your issues effectively. Sometimes a phone call is all it takes and we love speaking to our customers! We appreciate your kind words🐙

Rated 5 out of 5 stars

Got through to operator very fast

Got through to operator very fast, explained reason for call and Brad helped answer my query to put my mind at ease. Asked about a gas smart meter and wheels were put in motion to ascertain if this is feasible. Happy with way my call was dealt with and responses and solutions

20 August 2026
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Reply from Octopus Energy for Business

Reassurance, support and actions are what we are all about here! We are glad to hear you have had a good experience so far and long may it continue! 🐙

Rated 5 out of 5 stars

Great Customer Service

Customer Service team helped me considerably to guide me through the business application process due to complexity of set up and Good tariff rates compared to other energy retailers

21 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We're so pleased to hear that our customer service team was able to assist you effectively through the application process. We appreciate you acknowledging our competitive tariff rates. Thank you for your positive feedback!🐙

Rated 5 out of 5 stars

The help offered was brilliant …

The help offered was brilliant and friendly. The answer given was correct but currently is not what we are looking for. That doesn't deterrent from the excellent service we received.

20 August 2026
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Reply from Octopus Energy for Business

We're happy to hear our team provided excellent and friendly service. Sorry to hear that the answer wasn't a perfect fit for you! But we appreciate your understanding🐙❤️

Rated 5 out of 5 stars

Excellent company and great service

Excellent company and great service. Fast and easy set up.

20 August 2026
Unprompted review
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We are so glad you found our service excellent and the setup fast and easy. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Good customer support

Customer service agent was very helpful in dealing with the issue

20 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We're so glad to hear that our team was able to assist you effectively with your issue. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

I should like to thank Armand

I should like to thank Armand
I needed to change my bank details and Armand made the process completely painless and easy. Having someone answer the phone quickly and then be so helpful made my day.

20 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We're so happy to hear that our team was able to assist you efficiently with your bank details. It's wonderful to know that the process was easy and the interaction made your day!🐙 Armand is a legend!⭐️

Rated 5 out of 5 stars

So helpful

So helpful, the girl I spoke to was lovely and explained everything clearly.

20 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We're so glad to hear that our team was able to provide you with such a positive experience! We always strive to explain everything clearly so this is great to hear!🐙❤️

Rated 4 out of 5 stars

Quality provider

Competitive, interested in renewables, competent reply to email, very prompt response to phone calls, quick low effort process to switch.

20 August 2026
Rated 5 out of 5 stars

Great service!

I spoke with one person, Paris, he sorted out everything i needed very quickly and professionally.
Great Service!

20 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We're so glad to hear our team provided such quick and professional service. We appreciate your kind words!🐙❤️

Rated 5 out of 5 stars

Thank you

Thank you! Sabrina Poiana went above and beyond to set our business up on a new account, despite our case being complex across multiple sites and meters. All solved in one call. Thank you!

20 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We are so pleased to hear about your positive experience with Sabrina! It's wonderful to know that we could successfully assist with your complex setup in a single call. Thank you for your kind feedback🐙

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