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Octopus Energy for Business Reviews 

1,141
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,123 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the incredible helpfulness and friendly, polite attitude of the staff, noting that phone calls are answered promptly by real people who make switching energy suppliers completely straightforward, highly efficient, and wonderfully stress-free. However, some customers also noted frustrating delays with long account migration processes, alongside unexpected issues regarding incorrect billing readings and poor communication from support agents. A few reviewers mentioned experiencing ongoing difficulties when trying to resolve persistent account problems, leading them to feel disappointed with the overall service provided during those specific complex interactions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that call handlers and telephone... See more

Customer service

Consumers find customer service to be positive, frequently highlighting how quickly they can speak to a... See more

Service

Reviewers mention positive feedback about service, noting that the staff is friendly, efficient, and thorough... See more

User experience

Clients share positive opinions on user experience, highlighting an amazingly stress free process and... See more

Response time

Reviewers highlight positive aspects of response time, noting that phone calls are answered promptly by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot thank Sahela enough. We had a problem and although we had contacted Octopus several times, we didn't seem to be getting anywhere. In a matter of about 10 minutes Sahela calmly found the mistake... See more

Company replied

Rated 5 out of 5 stars

Had an issue registering online. Managed to get through to an advisor quickly, issue resolved and new account set up with no issues whatsoever. Call handler was polite, clear and ever so helpful. Chec... See more

Rated 5 out of 5 stars

(I thought I heard the name Olivia but it might have been Lydia....) The service provided was friendly and efficient in the end. Thank you. It was frustrating initially when the website for busi... See more

Rated 5 out of 5 stars

Hello Octopus is a really good energy supplier to deal with. The customer services is quick and efficient. They are very understanding individuals. Both Jon and Hafsa helped me alot. We were in... See more

Company replied


Company details

  1. Energy supplier
  2. also in
  3. Business-to-Business service

Written by the company

Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.


Contact info

Join the UK's business energy champions

Switch to simple, great value power from Octopus Energy for Business.

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,141)

1,141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb

Superb. Telephone communications are clear and what they say happens. Was paying £3 a day standing charge with SSE and now only 21% of that each day.

1 September 2026
Unprompted review
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Thanks so much for the kind words! Awesome to know you're making savings with us 🐙

Rated 5 out of 5 stars

Good customer service always easy to talk to

We have used Octopus Energy for a few years now for our business electricity always been very happy with the service we received. I also use them personally as well.

13 October 2026
Unprompted review
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Thanks so much for the kind words! 🐙

Rated 5 out of 5 stars

I couldn’t recommend octopus enough

I couldn’t recommend octopus enough! I have used them now for 7 years in business and at home and I couldn’t be happier with the support I get from them! Nothing is too much hard work!

13 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Wow, thanks Ashley! This is so amazing to read from a long standing customer like yourself 💜

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, have the same person dealing with your questions, very prompt & professional.

13 October 2026
Unprompted review
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Great to hear you had such an easy experience with our team! Thanks for leaving this review 😄

Rated 5 out of 5 stars

The Octopus team is a breath of fresh air

The Octopus team is a breath of fresh air. They are friendly, helpful, and unlike so much of my experience with other utility companies, the team at Octopus actually solve any problems they encounter to make sure their customers get what they need. I had been trying unsuccessfully to get a redundant electricity meter removed for over 5 years. Octopus sorted it straight away. Well done Octopus!

13 October 2026
Unprompted review
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Thanks so much for the kind words Mike! 🐙

Rated 5 out of 5 stars

Octopus helps a voluntary sports clubhouse

We are a voluntary sports clubhouse and have just renewed electricity contract with Octopus based on 12 month fixed tariff with zero daily standing charge. This is very beneficial to us as we have very low annual usage. Thanks to Grace for responding so positively

13 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Great that we're able to provide a saving for your sports club! Thanks for leaving this review Clive 😄

Rated 5 out of 5 stars

As a new business customer to Octopus…

As a new business customer to Octopus energy I did not know anything about it.
Harry was absolutely amazing. He was really patient and understanding that this was all new to me and explained everything in detail.
I could not have asked for anyone better.
Everything was set up quickly and efficiently.
Fingers crossed all goes smoothly on the change over from another company and I will be up and running in no time.
Thank you Harry.

12 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We are thrilled to have you on board and are confident the rest of your journey with us will be just as smooth and efficient. Thank you for sharing your lovely feedback!

Rated 5 out of 5 stars

Smooth transition to switch to them

We were looking to change our electricity supplier and Octopus made it easy to switch, Vanessa made it very straightforward, explained all the terms & conditions, and was extremely patient when I took time locating information required. There prices are very comparable & better than their competitors.

12 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We are absolutely thrilled to hear that switching over was such a smooth and stress-free experience for you. Thank you for leaving such a lovely review!

Rated 5 out of 5 stars

Super helpful

Super helpful, efficient and made doing business easy

12 October 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Thanks for leaving this lovely review! ☺️

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