I am a new customer - and struggled with registering online. Your representative Coby was particularly helpful. With Coby’s help, I have now registered and given up to date meter readings. The pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smart meter readings Many thanks to the lady who I spoke to, unfortunatly I don't remember her name. She was able to answer all may questions regarding the electric readings & gave me advice on oth... See more
Recently completed renewal of a small business account with Octopus. Complicated by having three different meters showing different tariffs. Phoned to get rates standardised across all 3 accounts. Ek... See more
As usual Octopus gave excellent customer service. Answered quickly, listened to the problem, arranged for it to be dealt with and even gave some compensation even though the issue is with an external... See more
Company replied
Company details
- #4 of 43 best companies in Energy supplier
- #15 of 122 best companies in Business-to-Business service
Written by the company
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Contact info
Join the UK's business energy champions
4.9
Excellent
714 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very happy with the service
Very happy with the service
And most importantly monthly charges are reasonable
18 August 2026
Unprompted review
Faultless transition
9 July 2026
Unprompted review
Outstanding customer service from a…
Outstanding customer service from a well-informed and helpful team! Couldn't recommend them highly enough, a pleasure to deal with.
18 August 2026
Its too early to judge anything else…
Its too early to judge anything else but I must say the signing up and the switch over went smoothly. Hope they keep it up. Just glad to be rid of Bionic they are a nightmare.
18 August 2026
Unprompted review
easy to change suppliers
1 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Louis - Thank you
Louis, the guy who dealt with me, was excellent. He was professional, very knowledgeable, and had excellent communication skills. He will go far!
18 August 2026
Reply from Octopus Energy for Business
Louis the legend! ⭐️ We're so glad to hear about your positive experience. We appreciate you sharing your kind words❤️🐙
very reliable
18 August 2026
Unprompted review
Reply from Octopus Energy for Business
Yeah we are 💅 Thanks for the lovely review!
Reply from Octopus Energy for Business
Perfect customer 💜
Thanks for the review Michele 🐙
Good listener
Good listener, understood the issue and sorted out the solution. Very good personal, professional customer service
18 August 2026
Reply from Octopus Energy for Business
This is brill to hear! Really appreciate your kind words 🐙
Very prompt and helpful service
Very prompt and helpful service. I changed my supplier to Octopus with minimum effort.
18 August 2026
Reply from Octopus Energy for Business
Minimum effort, maximum customer service! Can't wait to have you on board Hannah, welcome to the fam 💜🐙
Very responsive to enquiries and great…
Very responsive to enquiries and great to be able to talk to a knowledgeable person on the phone without a long wait.
11 August 2026
Unprompted review
Reply from Octopus Energy for Business
Amazing to hear Jenny! Thanks for taking the time to leave this review 💜
It is wonderful to talk to knowledgable…
It is wonderful to talk to knowledgable advisors in the UK who understand your business and are a real credit to your business. It makes my business better because it takes so much less of my time. Thank you Octopus.
16 July 2026
Unprompted review
Reply from Octopus Energy for Business
You're very welcome Tim! We're always happy to help our lovely customers 🐙
Outstanding customer service
Outstanding customer service with very well-informed, friendly and professional advisor who helped me switch my landlord supply to Octopus with ease.
18 August 2026
Reply from Octopus Energy for Business
Yay! Welcome to the Octo family Karen, we can't wait to have you on board 🐙😊
Can't fault Octopus
Can't fault Octopus for both my home account and the business account I manage
18 August 2026
Unprompted review
Reply from Octopus Energy for Business
Aww you're too kind Julian! Thanks so much for your lovely review 💜
Reply from Octopus Energy for Business
If only everything was this simple ✨ Cheers for the review Patrick!
Leah has been totally awesome in her…
Leah has been totally awesome in her continued support with the meter issue that we have.
Well done Leah
17 August 2026
Reply from Octopus Energy for Business
She'll be chuffed to read your kind words Steve, thanks so much! 🐙
Allana was very helpful
Allana was very helpful and has excellent customer service skills.
I look forward to Octopus as my business energy supplier as I will save a lot of money compared to my existing suppliers.
17 August 2026
Reply from Octopus Energy for Business
Pennys and pounds better off in your pocket James! 🐙
Reply from Octopus Energy for Business
No worries while we're in your corner! Thanks for the review! 🐙
It was easy to make contact with…
It was easy to make contact with someone and it always felt that Octopus Energy were doing their best to resolve the issue we had. I hank you for sorting out the payment for export of electricity into the grid in a professional way.
17 August 2026
Reply from Octopus Energy for Business
You're so welcome Val! We love helping people go green 💚🐙
I Can’t fault the service I received…
I Can’t fault the service I received today. Zaid was bubbly , helpful and sorted my problem. It was a complicated situation due to mixed use property
Thanks 🤩
17 August 2026
Reply from Octopus Energy for Business
No problem our tentacles can't fix 🐙
Glad we could help and thanks for the review 😊
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