Odyssey Reviews 

All over a great continued service. Customer service always happy to help with problems and information.

Fantastic company to deal with- recommended them to all my business colleagues - if there is a problem it is sorted out quickly and efficiently.
They leave all the other telephone people in their shadows !

Having dealt with Odyssey for a number of years we had them back to review our current systems as we are undergoing a massive restructuring and growth. Their proposals were their suggestions for both the near future AND the proposal for where we could expand the system even further in the future. There was no pressure of any kind to make hasty or rash decisions and they even came back to go through it all again at our request.

Having decided which options to take the liaising between them and us as to any changes that may be required were thorough. And the needs of the new depot we are opening were dealt efficiently, with recommendations taken on board.

The change of our switch gear has just been carried out. The loss in time to the Business was Nil in terms of calls and down time. It was efficient and done ahead of schedule. The engineer was polite, very professional and meticulous. Everything new has been explained and the system fully tested. Thanks for everything. Its a pleasure as always doing business with a Company whose primary rule is Service - Thanks all

With internet use and on-line trade increasing and stores using broadband for PDQ, our current solution was too slow and unreliable. We looked into leased lines and EFM; however these didn't provide a reliable, cost effective solution. Odyssey came in and provided a short-term FOC bonded line solution to demonstrate their recommended service and what speeds it was capable of. After we were happy with the results and more importantly the service provided, second line fail-over was put in all stores, increasing speed and reliability all round. Everything that Odyssey promised they would do, they did, within the time they promised and at the quoted prices

Having been a customer for many years now I have to say that we are always treated as a new customer not an existing one! The engineers are highly skilled and always provide an excellent service.

Friendly , helpful customer service with efficient staff / engineers that offer 5 star same day service .

We have been customers of Odyssey Systems Ltd for over 10 years now and the customer service and support we get from them has been the same as it was from day one. Fantastic!!
The MD Mike is always available to chat and he makes sure that and issues are resolved with priority.

Over the years i have seen many telecom companies fold and fall by the wayside and some reopen under new names. Not Odyssey, same name , same people, same service!
I would highly recommend Odyssey Systems Ltd to any company looking for a safe pair of hands for the telcommunication systems.

Robin

We cannot thank, Mike, James and Richard enough for helping us move office from Yarm to Riverside Park, Middlesbrough.
They have set up a different level of system to what we had in our old office, which fits in with our new modern and slick office.
Everything was as easy as be and their service was different class. Any little teething problems were dealt with straight away - James was straight over in his van!
We will be recommending them to all of our customers.
Thanks again
All of the boys at Advanced Vehicle Leasing

We have been a customer of Odyssey Systems since 2011 and have never looked back, the staff are very helpful and quick at sorting any issues. We have recently upgraded our phone system to Voip with Mitel IP phones and the endless features makes the job a whole lot easier. I would like to thank odyssey for the help last weekend when they helped us move our servers to new premises, very much appreciated.
Keep up the good work.

ETB

We have been customers of Odyssey Systems for a considerable length of time, they supply our phone lines and broadband.

Whenever we have had occasion to contact them they have responded extremely quickly and professional. The staff at Odyssey are always on hand at the end of the phone to help with anything that you need, nothing is ever too much trouble, always deal with the same person so no need to explain your problem over and over again to different people

We have recently upgraded our telephone system and the process was seamless, we had minimal office disturbance and very little down time on the lines as they switched from old system to new.

The services we have received from Odyssey have exceeded all our business expectations and I would have no hesitation in recommending Odyssey to other companies

Whenever I have trouble with Apple tech (frequently), they have patiently sorted the problems, taking the time to update, sync and trouble-shoot. Thank you to everyone at Odyssey!

Had problems at home with o2 reception (live in a village). MD of Odyssey suggested I try an o2 Boost box to overcome problem. The o2 Boost box arrived and working with Simon at Odyssey after one week got it working. No issue with Odyssey engineer who worked with o2 to get it sorted. Thankfully he dealt with o2 rather than me! A job well done.

A big thank you to all the staff who worked on the upgrade of our telephone system this month we received excellent customer service and minimum disruption to the business. All the staff were attentive, helpful and knowledgeable about the product.

The one member of staff who stood out though was James – he spent the day with us again yesterday and definitely went the extra mile to ensure all our “niggling” bits n bobs were sorted out. He really is a credit to the company.

I fully recommend Odyssey Systems to anyone.

Enquired about a Phone System, Sales reps came quite Swiftly.
Spent some time explaining the requirements in the office. They promised they would get a quote across in the next few days. 1 week passes no response. I chase them up, and they promise they will get something to me soon. Had Lots of Correspondance back & forth, Upon replying to their emails i never seemed to get a response so i had to chase the Sales Rep up 3-4 Times over the course of 4 weeks. After completing everything from our end, we were waiting to recieve a launch date or when their engineers were due to come. Sales Rep Goes on Holiday (Understandable) - He then delegates to one of his colleagues who was supposed to get in touch. I wait another week and no answer so i chase again. He Promises to phone me back shortly after having a dscussion with his MD. No Response. I call again, he hasnt managed to speak to the MD Yet a few days later, so he promises he will get back in touch. No Call back. This is now 3 weeks after the Initial Sales Rep had gone on holiday. I call again, this time he says he cant deal with it needs to pass it on to the MD. I speak quite nice to the MD Explaining that all that needs to be done is now to shcedule a time to Install the system. MD with a very arrogant attitude ( As if he is in no need of any additional business), "What do you want", i explain that the sales rep is on holiday and i was expecting someone to advise further.. "Well hes not back till next week, call back then", I explain that the sales rep sent me an email saying his colleague was going to take over. "Only He can help", I explain that i need the system right away. He says with the most disgusting attitude "Do you want to cancel it?" i say that if you cant do it any quicker & if this is the attitude that you have then, yes. He Says "Done" and puts the phone down!

A very arrogant set of people within the team who will only pinch at business which they see as extremely profitable. I send an email to the Sales rep that was on Holiday and 3 Months later NO REPLY!

They wasted 2 Months of my time sending info back & forth, and after being extremely patient, thats the attitude i get!

AVOID THEM, There plenty other good telecoms providers out there.