Oldnavy Reviews 513

I paid for clothes that they didn't give me. Sent me other items from someone elses order. Asked them to send me my clothes and they wont until I send out for a refund.. A refund of clothes I didn't get? I told them I dnt have a printer but they keep telling me they'll email me a shipping label.. I don't have a printer lol. Frustrating with the amount of money I spend a year there.

Terrible customer service. No allowances for exchanges after 30 days no matter the circumstances. I bought a few sets of pants in the same style but one was tall instead of regular which was only found on a small tag. I realized it 4 days after the 30 day window had passed. I tried to make an exchange but the store said couldn't do anything and told me to call online. I called online and they told me the only handle online orders! I was then redirected to who I was told could help me with the return but the person I was redirected to only asked I provide feedback on my customer service experience!

Would give no stars. Been waiting for my online return refund for a month now. I have chatted several times and they say they can’t do anything yet. I would have returned in store but the product specifically said mail in return only.

I have spent hundred of dollars over the years at Old Navy. My last three orders in the past five months have come back where something is no longer available and I’m being refunded my money. That was irritating enough. Today I noticed I’m being charged shipping fees despite my order being $140 dollars (before shipping). The customer service says it is because I’ve used PAPAL. No where does it state that you will charged that additional cost for using one of their options. Spoke to two separate people on the phone (April 11) and heard the same thing. My fault for choosing PayPal versus visa. I’m beyond livid and thinking of sending the entire order back.

I got my order quickly but the fit wasn't great. No where on their site does it mention the return time frame but I don't have a store close to me so I figured it wouldn't take long to get refunded since they aren't stating a time frame. I see my return was received on 3/29 per tracking it. On my online account it is not being updated to delivered and still showing as in transit and it is 4/2. I reach out through chat to question this and they just tell me refunds can take 15-20 days from when it's received and processed. Which, seems a bit long and if it takes this long that should DEFINITELY be disclosed somewhere on their site. So, since it is not even being updated on my account sounds like it will be close to a month before I even get my money back. I would have just made the drive to the Old Navy store that is an hour away if I would have known this ahead of time. The two different people I spoke with seemed like they just wanted to end the conversation and not assist me. Will not be ordering from Old Navy again.

I gave 2 stars because I'm happy with my merch and they were OK about the returns. What I am unhappy with is that they took a month to actually refund my $.

They sent one wrong item and one correct item. They don't handle returns and refunds on email and state on their site to call for an issue like that. I called and they picked up the phone and didn't say anything. They just replayed like an echo of everything I said. I can't even understand these people doing that. I can't wear the shorts that I didn't order and I will never buy from them again.

Old Navy's shipping is the slowest! It was said on their website that free shipping would take 7-9 business days(it's used to be 4 business days or so), but it could take longer than that. Called the customer service, the rep was rude and unhelpful. Old Navy obviously has no interest in customer service!

I ordered Rib Racerback Ocean 3-Pack twice, returned to ON store once, reordered and called three times based on an inaccurate web description. Yet no recourse, not even a discount was offered for Old Navy's mistake.
Disappointed in Old Navy Customer Service!!

Old Navy wouldn't refund me for stolen & missing items from my online order. Very poor customer service. I thought I could file the claim with the carrier who delivered the package. After several weeks, I was notified that the claim actually has to be file with the shipper. After contacting Old Navy's customer service, received a very unfriendly email that I can't get refunded for items that I claim are missing and if I want further assistance, contact my bank. That's the first red flag! There is definitely something going on between shipping and delivery. Needless to say I won't be shopping this Co anymore. Many of their things are poor quality anyway and pretty much unusable after one wash. I get to choose where to spend my hard earned money and if a company could care less about customers bad experience, it's not worth my hard earned money.

I wish all companies across Canada would have such a good customer service. My order arrived early than expected, yes 2 items where short but called customer service and unlike other companies where you have to press 1 for this and 2 for that and wait online for hours, where very quick on answering the call and within 5 minutes, problem was solved, and my missing items were shipped out on the same day. Congratulations on being such a reliable company. This is not my first order, I never had issues before and will continue to shop at Old Navy. Keep up the good work!

My wife & I went to do a return at Old Navy. Since some items were passed the 30-day return window, we were offered a gift card instead. But we’re then told the return was declined & we had to call Return Activity Report. The return was over 30 days because their downtown store closed out, where we had tried the return a week earlier.

At this point, my wife spoke with a very unpleasant old man named Ralph. He was clearly reading off a script and mumbling his words. When my wife, who is Colombian, got confused, he made racist comments to her.

So we ended up making two different trips, out $200 bucks, and having to deal with a racist old man.

With Covid 19, influenza , RSV wrecking people’s lives right now, old navy shipped a piece of clothing that has an intense smell of cigarette smoke covered with this vomit 🤢 inducing body spray smell, with no tag to our home. Clearly, this piece of clothing has been worn, retuned then shipped to our home. Bag also has a “retouch tag/bin” sticker on it which distinctively shows that it was a returned item to old navy’s shipping center. It was mortifying and nerve wracking to open the shipping bag and be hit in the face/nose with that disgusting, horrendous smell. The bag had to be left outside for fear of what harm the smell could possibly do to our health and well being if left indoors.

With no genuine apology given by the three customer service representatives that we spoke with… calls dropped/unable to hear the representatives, the resolution old navy gave us were: drive to UPS in the rain storms, drive to the store in the rain storms or mail the item back to old navy. All these options require a long waiting period before the refund can be processed. Reshipment of item was not offered.

For jeopardizing our safety and well being with the worn item they shipped to us, I was reluctantly offered 15% or 20% off coupon for future purchase which cannot be combined with any existing offers, which I politely declined. FYI: The only reason the 15% discount was offered was because I insisted on being compensated for our travel expense to and from UPS/a local store…#gasisexpensive#hellooldnavy. Either way, we have been inconvenienced by old navy’s incompetence and untrustworthiness. Why would I be excited about the 15% or 20% off coupon which cannot be combined with any other offers when currently they have 30% off discount including clearance on their website. Go figure!

Do you know the sinking feeling when you've lost your cell phone? I DO! I lost my phone today (jan10,2023) and ON Employees RYAN, YAMI and ZAID stopped what they were doing and HELPED me search the store, took my additional contact info and continued to look out for my phone after I left their store! Amazing and Mature Young Adults! KUDOS to these 3 for the outstanding efforts in their part to ease their frantic store customer. Fortunately my phone was found in a different location - but these outstanding adults continued to call my phone and kept the search going until they knew I had it in my possession! I cannot thank them enough! CORPORATE should recognize these 3 adults for their outstanding service to their customers! They truly went "above and beyond" their duties today!
Thankful Customer
Tip for consumers:
Kudos to Employees for Exemplary Customer Service on Jan. 10, 2023!

Best ever!!!!!!!!!!!!!!!!!!!!!!!! We love Old Navy because the employees are so helpful and kind. My daughter got such cute outfits for Christmas from old navy and they are great quality!! Their crop tops are WAY better than gap, but old navy has such great sales and the best sale of the year is their back-to-school sale. We always get all our back to school clothes there and Old Navy is a company you can always trust.

Bad customer service and online order total doesn't show the shipping cost.

When i pay it doesn't show the shipping cost so i thought it is free shipping. After i pay for it, just see there is 9 dollor shipping fee. Call customer service to cancel the order, they don't have patient to listen to you.

Old Navy recently canceled 2 of my orders for no reason at all! Worse is one of the orders was made for my mother. After being on the phone with customer service for over 3 hours, they finally managed to do a reorder... but by then some of the items had sold out. They also shipped the wrong sizes.

I repeatedly asked to speak to a supervisor and was told one would call me back within 72 hours, but they never did. They also never told me exactly why the orders were randomly canceled in the first place. If I hadn't happened to check my email I would've never known. Do not do business with them, they do not care about their customers. The quality of their clothing has also drastically declined.

I placed three separate orders the first week of December. Old Navy shipped them to my old address although I had updated my shipping address. I called six times to get this fixed. They have customer service who do not speak understandable English. Despite the calls all three orders were sent to my old address and so I got nothing instead. Go elsewhere. Old Navy obviously has no interest in customer service.

I placed an on-line order on December 6, 2022. December 17, 2022 I called to find out where my order was, as they say Basic delivery 7-9 days.
I was told they had just filled the order on Dec.16th and I would likely not receive it until after December 28th. My grandchildren will have gone home by then.
If I had known this Christmas present would not be received in time for Christmas I would have ordered thru AMAZON!
NEVER AGAIN will I order or shop Old Navy!

The most disgusting experience, DO NOT SHOP ONLINE WITH OLD NAVY , THEY ARE AN ABSOLUTE DISASTER! THEY CANNOT FUFILL THE ORDERS AND SHIP THEM ON TIME! THEY ARE ABSOLUTELY USLESS!