Omega Rental Cars - Queenstown Town Reviews 226

TrustScore 5 out of 5

4.9

93 Beach Street, Unit 5, 9300 Queenstown, Otago, NZ


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Quick, easy and super helpful when we dropped the car up. Great car - exactly what we needed and returning it was simple and efficient. Transferred to airport was great and quick as well.

Rated 5 out of 5 stars

Omega is my go-to rental car company in NZ since my exchange student days. First rented from them in 2017, and renting again in 2024 has been equally fuss-free. Daily rental rates are very reasonab... See more

Rated 5 out of 5 stars

Extremely cheap, very quick transaction without taking up too much time for paperwork. Great to have free transfer to airport as well.

Rated 4 out of 5 stars

Couldn't fault these guys. We asked to extend our rental last minute& they quickly organised this promptly without a fuss however , after we discussed it with our group we changed our minds. We recei... See more


Company details

  1. Car rental company
  2. Car accessories shop

About Omega Rental Cars - Queenstown Town

Written by the company

Omega Rental Cars

25 yrs

Trusted by customers from around the world for over 25 years!


Why book with Omega

Upfront and Honest Service

With no hidden extras

24hr AA Roadservice

In the unlikely event of a breakdown, you're covered

Unbranded vehicles for added security

Our cars are completely free of rental car company stickers and branding, which many of our customers prefer.

Trusted by 400,000+ customers

We've been around for over 25 years and have satisfied the rental car requirements of over 400,000 customers in this time.

Free stuff!

We provide free children's car seats, free additional drivers, maps and unlimited kilometre rates.

Great value insurance options

Our CDW (Collision Damage Waiver) is one of the most competitive in the NZ market and gives you the option of a NIL Excess

Senior Saver 65 Years+

Written by the company

10% discount for our most experienced drivers
We recognise that we all get better with age, once we have the wisdom that comes from life experience on our side. As a recognition to our customers who are over 65 years of age, we would like to provide a 10% discount to celebrate our most experienced drivers. Simply book online and use promo code ‘seniorsaver’ with your booking.

COVID-19 Promise: Free Cancellation

Free Cancellation if Alert L3 or L4 Lockdown Prevents Your Travel

Free Cancellation if Alert L3 or L4 Lockdown Prevents Your Travel
If you have a booking with us, and the NZ or AU governments brings in NZ Lockdown Alert Level 3 or 4 or Australian border closures which prevent you from travelling (or the bubble is suspended), we won’t charge you any cancellation or amendment fees.

Contact info

  • 93 Beach Street, Unit 5, 9300, Queenstown, Otago, New Zealand

  • +64 3 442 5224

4.9

Excellent

TrustScore 5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Couldn't fault these guys

Couldn't fault these guys. We asked to extend our rental last minute& they quickly organised this promptly without a fuss however , after we discussed it with our group we changed our minds. We received a clean diesel Hyundai I max which suited our family of 7 perfectly.We collected the car from Queenstown & drove to Christchurch. We had a minor issue which Shobana dealt with perfectly & professionaly and provided a favourable outcome again without fuss. This was the only reason I gave 4 stars. Happy to recommend omega car rentals .

12 March 2024
Rated 4 out of 5 stars

Great car

The vehicle we had was very good and reliable. Easy transaction for us. We went to the office in the town as was told a shuttle would take us to collect the car near the airport. The office was closed when we arrived to be taken out to get car but the company paid for us to take a taxi.

3 March 2024
Rated 5 out of 5 stars

Recommend!

The vehicle was well presented, mechanically sound and the price was reasonable. We had no issue in claiming the cab fare to pick up the vehicle at Queenstown Airport since the office in town was closed. When we dropped the vehicle off at Christchurch we were also refunded the out of hours fee as we dropped the vehicle during office hours - a nice bit of honesty and a good suprise!

18 February 2024
Rated 5 out of 5 stars

Hassle free

Quick, easy and hassle free rental. Good, clean car too. Probably the first time I've had a good experience renting a vehicle!

1 February 2024
Rated 5 out of 5 stars

Very straightforward

Car rental was very straightforward, and changes were not a problem. Pickup and drop-off were easy, and communication was good. The car had lots of scratches and a couple of chips in the windscreen, but these were documented and didn't affect us.

2 January 2024
Rated 5 out of 5 stars

Fast and nice

Friendly staff. Little procedures to do. Nice car. Need to walk a little to the public transport after returning the car.

25 December 2023
Rated 5 out of 5 stars

The Mazda Demio was perfect

The Mazda Demio was perfect. I travelled 1700 Kms and it was comfortable , economical and never missed a beat .
Service in a ChCh & Queenstown was fantastic
Keep up the great work

4 December 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look