One Life Insurance Reviews 

234
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professional and approachable staff members who explain complex policy details clearly and patiently. People deeply appreciate the thorough guidance provided throughout the entire insurance setup process without ever feeling any pressure. Consumers note that communication is exceptionally well managed, ensuring everyone stays fully informed from the very beginning to the end. Reviewers frequently express absolute confidence in their tailored cover options, praising the genuinely supportive and honest advisory approach. Many individuals emphasize that the expert service turns a potentially stressful situation into a remarkably smooth experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting extremely professional, patient, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, knowledgeable,... See more

Customer service

Users describe positive interactions with customer service, noting that communication is excellent and staff... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is quick, effective, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My life insurance advisor, Sam, has been absolutely brilliant. He took the time to really listen to my situation and explain everything in a way that made sense, without any pressure or jargon. What... See more

Rated 5 out of 5 stars

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a l... See more

Rated 5 out of 5 stars

Needed an update to date life and income protection policy. Sam was extremely patient and allowed me to read through documents before agreeing to anything. Never felt pressured into going into a poli... See more

Rated 5 out of 5 stars

Sam at One Life Insurance was absolutely brilliant from start to finish. He explained everything clearly, answered all my questions, and made the whole process of getting life insurance simple and str... See more


Company details

  1. Insurance broker

Written by the company

One Life Insurance helps you find the right life insurance, for free! We compare the leading providers to ensure you get the best price, in one quick and easy process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

234 reviews

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4.9

All reviews

(234)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Sam was very helpful and explained everything to me in layman's terms that were understandable and informative. He was able to obtain mortgage protection and life insurance for me at a great price!
I would highly recommend him!

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Helpful advice

Sam gave helpful advice and provided options which gave me maximum coverage at the best price point. I would recommend his services.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Breath of fresh air

I had the pleasure of speaking to Sam today. Very Knowledgeable with the market, easy to talk too and adds no pressure to the service which was a breath of fresh air. After going through quite a stressful process with my house Move, Sam gave me correct, invaluable knowledge that helped secure me the best deal for my Insurance and save me over £50 a month. Glad to see a responsible Company with Great Staff. Thankyou Sam

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Sam was very helpful and informative…

Sam was very helpful and informative throughout the process. He also fitted calls / meetings around my work schedule which meant I could fully digest the information without rushing. Sam made the process easy and didn’t force anything on me

I would fully recommend having a chat with Sam if you are looking for insurance protection and would like the best deals available on the market.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Fantastic patience and customer service from Sam who helped me arrange mortgage insurance. Very friendly and so helpful explaining the whole process.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

What a guy!!

If Arnold ‘Ace’ Rimmer sold life insurance he’d be Sam Paton… Really happy with the support I received. I have a few medical conditions and in the past premiums have been sky high… Sam however found me a great price with a well known company and worked patiently with me to get it within my budget by taking into account my existing ‘death in service’ benefit and not over selling me more cover than I need. Also worked around my busy schedule regarding call backs. Really happy and now have peace of mind that my kids will be alright. Thanks Sam, Smoke me a kipper, I’ll be back for breakfast!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Recently got life insurance with One Life Insurance. Sam has been absolutely fantastic throughout the whole process, constantly staying in touch with any updates and changes to the policy. Sam is really friendly and was happy to discuss any queries I had, always helping me to understand the different aspects of what I was agreeing to, even allowing me time to think things over when other companies usually pester until you agree. Highly recommend!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Sam is a high standard advisor and appreciate his service in one life protection

Accidentally we encountered meeting with Sam Paton, he is an amazing insurance advisor helped me on selecting right insurance product. When I speak to first time, I just believed him as a ordinary advisor mostly with any firms.

After finish my conversation with him, I really felt he is the right advisor whom I looking for long time. He carefully listened my conversation and suggested the different products in terms of affordability.

I was surprised about his follow-up and suggesting right option for you. He always put your circumstance and give his opinion and alternatives. Mostly you might find lots of advisors works on selling unwanted things. his opinions help us to decide right choice. He is highly remarkable, genuine , kind advisor. I really recommend his service to anyone who needs life insurance.

Thanks Sam for your kind advice !

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Definitely recommend broker

Sam was excellent throughout this process, patiently explaining our different options and ensuring we were comfortable with what we went with. Did not try and upsell - 10/10 would recommend

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Sam was amazing from start to finish…

Sam was amazing from start to finish and ensured we had the best possible cover within our budget. He clearly explained the reasoning for his recomendation, detailing the pros and cons of alternative options. He gave us plenty of time to review and consider and was not pushy at all which was refreshing compared to experiences with previous brokers. He always went above and beyond and had our best interests at the forefront. We won't hesitate to recomend to family and friends, his dedicated, honest and personal approach was greatly appreciated.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I spoke with Sam and he was able to get us a good deal, he listened to my concerns and guided me accordingly. He was very polite, professional and was prepared to listen. He did not get frustratd when I asked my multiple questions, he was very patient. Overall great service, would definitely recommend him!

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Very good service!

I spoke with Sam and he was able to get us a much better deal than we previously had been offered. He was very polite and professional. Overall great service, would definitely recommend!

12 November 2024
Unprompted review

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