onlinecouplescounselling.com Reviews 

117
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their empathetic, non-judgmental, and insightful approach, making them feel heard and understood. The service provided is described as professional, effective, and supportive, offering guidance and practical tools that lead to significant improvements in relationships and personal well-being. Many people appreciate the calm, compassionate, and structured sessions, which create a safe space for open communication and understanding. Reviewers also found the website easy to navigate for finding qualified therapists, and the overall process was seamless and reliable.

What people talk about most

Staff

People report positive experiences with staff, highlighting their patience, understanding, and ability to... See more

Service

Clients share positive opinions on service, with many reviewers wholeheartedly recommending the professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional therapists who offer... See more

User experience

Customers report positive experiences with the user experience, finding it easy to book sessions and choose a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Claire for couples counselling, and the experience was extremely helpful. She provided practical communication tools and strategies that helped us reduce conflict and understand each ot... See more

Company replied

Rated 5 out of 5 stars

Oh wow what can I say about lighter days counselling. It saved us and myself! I learnt so much from each session and went home worked hard to get to where we both are! Each session made us feel at eas... See more

Company replied

Rated 5 out of 5 stars

Denese has been an amazing help to us when navigating some issues we were facing in the relationship. Helped us both feel heard and gave us tools we continue use. So grateful!

Company replied

Rated 5 out of 5 stars

Clair is so very helpful. She really gives us useful tools. She is empathetic but not afraid to call out bad behavior. I always feel grateful after our sessions for the guidance we received.

Company replied


Company details

  1. Marriage Counsellor

Written by the company

We are one of the UK’s largest and most trusted providers of online relationship counselling. Whether you're feeling disconnected, arguing more than usual, or simply struggling to communicate. We offer professional support for every kind of relationship — for couples and individuals. Whatever your situation, you are not alone. All of our couple therapists are fully qualified, highly experienced, and hand-picked for their warmth and down-to-earth approach. With guaranteed appointments, instant online booking, and sessions available seven days a week (8.00am–9.00pm), we’ve made it easy to get the help you need, when you need it. You can choose to speak to someone as a couple or on your own — all from the comfort and privacy of your own home. We’ve helped thousands of people feel heard, supported, and more connected. If you're wondering whether couples counselling could help, we are here to make the first step feel simple.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

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4.8

All reviews

(117)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Janine has been absolutely wonderful

Janine has been absolutely wonderful, supporting us with couples therapy over the last 6 months. We are growing stronger together as a couple and couldn't have done it without her.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

We rate Janine very highly

Janine is very very lovely and approachable. She is our couples therapist and we recommend her and rate her very highly indeed.

1 December 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Kriss

Thank you so much for your kind words.

We are really pleased to hear that you have found Janine so approachable and supportive in your couples work together. It means a great deal to know she has made such a positive difference to you both.

Thank you for taking the time to recommend her so highly, and we wish you all the very best going forward.

Best wishes
Sian Jones

Rated 5 out of 5 stars

Kay Doherty

We found Kay from a Google search for online counselling and having read the reviews booked a session. Our marriage had suffered a major trauma, and we needed urgent help.

Kay was non-judgmental and listened to both of our stories and viewpoints. This enabled us to both be honest and vulnerable in her presence, despite never having had counselling before. She taught us better communication skills (listening, not interrupting!) and also the tools to express our needs better and turn towards each other.

Through Kay’s guidance over a period of 6 months, our marriage of 25 years feels like a fresh relationship, like the early days. We still have work to do but we feel we have the skills now to work through any issues as they arise, and we know that if we need help again that Kay will be there for us.

If your marriage is in crisis and you are willing to do the work, then do not hesitate to book in with Kay. You will not regret it.

30 November 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Dan and Sofia,

Thank you so much for taking the time to share your experience

We are really pleased to hear how helpful your sessions with Kay were and that you both feel more connected after such a difficult period. Your kind words will mean a great deal to her.

The recommendation is greatly appreciated because it helps other couples : - )

Kind regards
Sian Jones

Rated 5 out of 5 stars

You’re simply the best, better than all the rest…..

Claire has made a difficult journey something to be appreciated, full of hope, even happiness, alongside empowerment and a renewed spirit

21 November 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Eug,

Thanks so much for this lovely review about Claire. She will be over the moon with it

It's great to hear that she helped you : )

Kind regards
Sian Jones

Rated 5 out of 5 stars

Clair is so very helpful

Clair is so very helpful. She really gives us useful tools. She is empathetic but not afraid to call out bad behavior. I always feel grateful after our sessions for the guidance we received.

21 November 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Christel

Thank you very much for taking the time to write such a nice review about Claire, it will mean a great deal to her and is much appreciated.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Positive and professional

We worked with Claire for couples counselling, and the experience was extremely helpful. She provided practical communication tools and strategies that helped us reduce conflict and understand each other better. She also worked with us individually to address past trauma, which made a big difference in how we connected as a couple and stopped us having big fights. I genuinely thought the marriage was doomed but it has been given a new lease of life and I will be forever grateful. We’ve grown stronger, communicate more effectively, and are able to move forward together. We now enjoy spending time together, where as before we were like strangers living under the same roof. Highly recommend her services.

27 September 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Mrs Hope,

Thank you so much for sharing your experience.

We are really pleased to hear how helpful your sessions with Claire were and how much things have changed for you both. Your feedback about the shift in communication and connection is incredibly meaningful, and Claire will be touched by your kind words.

If you ever feel you need support again in the future, we are always here.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Long-Standing Marital Problems

I contacted Trish for counselling with my husband as, after many years of marriage, we found there were several problems we were not able to resolve ourselves without speaking to an independent/non-family person. Trish was non-judgemental and able to guide us over the seven sessions we had with explanations, suggestions, thoughts to take away and literature etc. The problems we had have now been ironed out successfully due to Trish's counselling.

15 October 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear BJC,

Thank you so much for your lovely review about Trish.

We are really pleased to hear that your sessions with her helped you and your husband were able to work through your long-stranding challenges together. Trish will be delighted to know her support, reflections, and guidance made such a difference.

We wish you both all the very best for the future and truly appreciate you taking the time to share your experience with others : -)

Best wishes
Sian Jones

Rated 5 out of 5 stars

Easy to navigate the website to find a…

Easy to navigate the website to find a very qualified list of therapists to match myself with. Trish was great and really helped my husband and I immensely. Would highly recommend this platform and the therapists on it.

17 September 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Paris,

Thank you so much for taking the time to share your experience. We are delighted you found the website easy to use, that is really encouraging feedback.

It is wonderful to hear that Trish was able to help you both so much. I will be sure to pass your kind words on to her.

Thanks again for your recommendation, and I wish you both every happiness going forward.

Best wishes,
Sian Jones

Rated 5 out of 5 stars

Claire Draper couples therapy

Claire provides excellent down to earth counselling and helped us discover the root of what causing problems in our relationship. i feel confident and positive at the end of every conversation. i would highly recommend her.

10 September 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Mon,

Thank you so much for sharing your experience.

We are really pleased to hear that you found your sessions with Claire so supportive and helpful. It is wonderful to know that you are feeling more confident and positive after your conversations.

We truly appreciate your recommendation and wish you both the very best moving forward.

Kind regards
Sian Jones

Rated 4 out of 5 stars

Felt heard and listened to

Felt heard and listened to. Really good practical advice

9 May 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you for your lovely feedback. We are so pleased to hear you felt truly heard and listened to, and that the advice you received was helpful in a practical way.

Wishing you all the very best going forward,

Best wishes
Sian Jones

Rated 5 out of 5 stars

Oh wow what can I say about lighter…

Oh wow what can I say about lighter days counselling. It saved us and myself! I learnt so much from each session and went home worked hard to get to where we both are! Each session made us feel at ease in end and made us see things in different light! I thank you so much you saved our relationship, and would tell anyone who is in a moment in their lives to go get support!! You have to invest to make it work started at 2-3 a month then 1-2 a month sometimes we added even extra one.

27 August 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Hannah,

Thank you so much for your wonderful review. We are truly delighted to hear how much the sessions supported both you and your relationship.

It is inspiring to know that the hard work you put in between sessions has made such a difference. Your words will be encouraging for others who may be thinking about starting counselling.

We wish you both continued happiness and are so pleased we could be part of your journey.

Best wishes
Sian Jones

Rated 5 out of 5 stars

Excellent experience

Trish is professional, insightful, effective and kind. She helped us greatly over a period of nearly a year.

25 August 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Lindsay,

Thank you so much for taking the time to write such a thoughtful review about Trish, she will appreciate it very much.

I'm so pleased she was able to help you both.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Thank you Michael

We worked with Michael Sewell as our relationship was going through a bad time, due to jealousy and overall alignment issues. Michael has done a great job allowing us to express to each other our concerns, putting together a plan to overcome them, and generally he has been an excellent counsellor and a great person.

14 July 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Francesco

Thank you so much for your thoughtful review.

Michael will be really pleased to read your kind words. It means a lot to hear that his support helped you both feel understood and able to move forward together.

We really appreciate you taking the time to share your experience and wish you all the very best for the future.

Sian Jones

Rated 5 out of 5 stars

Online couples counselling

We decided to try counselling after trying to resolve something on our own and finding that we were struggling to communicate effectively. We found Janine and ended up attending sessions for around 6 months.

Janine very gently welcomed us and invited us each to share our perspectives on the reasons we were there and what we hoped to gain from the sessions. Janine ensured that the sessions were always balanced and each of us had the opportunity to speak, listen and respond. More than anything, I felt Janine understood what was most important for us to be able to air. The process of being listened to with a third party present felt incredibly validating, particularly as Janine was able to reflect back understanding of our perspectives and bring challenge or reassurance where needed.

We brought our sessions to a close once we felt we'd achieved what we wanted to and I think we will both be grateful for the help Janine offered us in getting us to that place - able to move forward in the knowledge that we both committed to the process and we were both able to speak to each other and really be heard.

I would recommend the process, and Janine, to any one who is wondering whether couples counselling might be of benefit. I think we were initially unsure if the sessions would work over zoom but it really didn't matter once we got going and meant that it was far easier to fit the sessions in.

26 March 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Amy,

Thank you so much for taking the time to share your experience.

Janine will be genuinely touched to read your words. It’s clear how much thought and care you both put into the process, and we’re so pleased to hear that counselling gave you the space to communicate more openly and feel truly heard.

It’s also great to hear that online sessions worked well for you. We know many people are unsure at first, so your feedback will be really encouraging for others thinking about taking that first step.

Wishing you both all the very best as you move forward together.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Claire Draper

Claire Draper - highly recommend. She is warm, approachable and sensitive. She is helping us as a couple and giving us the tools to develop and grow

22 April 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Lindsey,

Thank you very much for taking the time to write such a nice review about Claire, it is much appreciated. Also, great to hear she has helped you both grow .

Kind regards
Sian

Rated 1 out of 5 stars

Terrible experience

Terrible experience. The therapist provided contradictory advice and wasted our time and money.

22 April 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Daniel,

Thank you for taking the time to share your feedback.

We are sorry to hear that you were not satisfied with your experience.

We take all client concerns seriously and have a clear internal review process to ensure that professional standards are upheld.

We are confident that the services provided were appropriate and conducted in line with ethical practice.

We wish you all the best moving forward.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Claire Draper Couples Therapy

We are both very grateful to Claire for the support we have received during a very difficult time. We have really appreciated her clear and insightful analysis of our situation, and being able to discuss with her the actions we might consider in moving forward. We always come out of a session feeling better than when we went in, and are now making real progress on our journey together.

29 March 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Neil,

Thank you very much for taking the time to write such a lovely review about Claire, it is much appreciated and I'm sure she will be over the moon. It's great to hear that you are making good progress in your relationship now : - )

Kind regards
Sian Jones

Rated 5 out of 5 stars

Saving our Marriage

My wife and I contacted onlinecouplecounselling before divorcing. Sounds dramatic but that’s where we were, in our relationship. We had been together for over forty years and no longer enjoyed each other’s company and were having bitter rows with each blaming the other. Our counsellor Sian quickly identified areas where we were causing each other harm and gave pointers on how we could improve our communication and respect each other’s feelings. We are now in a better place in our marriage than we have ever been or can remember and know this is because of the guidance received from Sian. Needless to say we are extremely grateful for her services and wouldn’t hesitate to recommend her and her organisation to anyone seeking help of this nature.

3 February 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so very much for your lovely review about me, it's much appreciated. I am so pleased that you are both in a such great place after all your hard work and commitment to the therapy. You really were both a pleasure to work with and couples like you make my job worthwhile : )

Thanks again and kind regards
Sian

Rated 1 out of 5 stars

I've tried to get an appointment with a…

I've tried to get an appointment with a therapist but the prices are ridiculous for online sessions they can at least try and make them cheaper - it would have been easier for me to go direct to one of the marriage counsellors then pay lots in commission to one of these therapists on the website!!!

Please DO SOMETHING ABOUT this

Thank you

27 February 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Hi Safiyah,

Thank you for your feedback. We’re sorry to hear you feel this way, and we’d love to clarify a few things.

Our pricing is simple and transparent: we charge a flat rate of £80 for a full hour couples counselling session and £68 for individual sessions. We believe this is a fair price for professional therapy, and our fees are in line with—or even lower than—many other qualified couples therapists. We also do not add commission or sign people up for packages; all bookings are made on a session-by-session basis, giving clients flexibility and control over their therapy.

We are a little concerned that you may have mistakenly reviewed the wrong business, as you can see from our 95 five-star reviews, our clients consistently have a positive experience with us. If there’s anything you’d like to discuss further, we’d be happy to help.

Kind regards
Sian Jones - Founder

Rated 5 out of 5 stars

Marriage counselling - a successful outcome :-)

We have completed several online marriage counselling sessions with Kay Doherty over the last few months.
From the outset we both felt very comfortable talking to Kay and sharing our honest feelings.
Kay has a natural ability to listen and comment without being judgmental. As a couple we quickly realised where our faults are and what we needed to do to address them.
We started to make progress very quickly and out relationship is back on track. Our sessions with Kay have been very beneficial and we can highly recommend Kay to anyone who may need counselling.
Thank you Kay. We are very appreciative of your support & guidance

14 February 2025
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Dave,

Thank you for such a positive review about Kay, I have shared it with her and she is over the moon with it.

It's great to hear that your relationship is back on track and thanks again for taking to the time to write, it is greatly appreciated

Kind regards
Sian Jones

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