onlinecouplescounselling.com Reviews 

117
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their empathetic, non-judgmental, and insightful approach, making them feel heard and understood. The service provided is described as professional, effective, and supportive, offering guidance and practical tools that lead to significant improvements in relationships and personal well-being. Many people appreciate the calm, compassionate, and structured sessions, which create a safe space for open communication and understanding. Reviewers also found the website easy to navigate for finding qualified therapists, and the overall process was seamless and reliable.

What people talk about most

Staff

People report positive experiences with staff, highlighting their patience, understanding, and ability to... See more

Service

Clients share positive opinions on service, with many reviewers wholeheartedly recommending the professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional therapists who offer... See more

User experience

Customers report positive experiences with the user experience, finding it easy to book sessions and choose a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Claire for couples counselling, and the experience was extremely helpful. She provided practical communication tools and strategies that helped us reduce conflict and understand each ot... See more

Company replied

Rated 5 out of 5 stars

Oh wow what can I say about lighter days counselling. It saved us and myself! I learnt so much from each session and went home worked hard to get to where we both are! Each session made us feel at eas... See more

Company replied

Rated 5 out of 5 stars

Denese has been an amazing help to us when navigating some issues we were facing in the relationship. Helped us both feel heard and gave us tools we continue use. So grateful!

Company replied

Rated 5 out of 5 stars

Clair is so very helpful. She really gives us useful tools. She is empathetic but not afraid to call out bad behavior. I always feel grateful after our sessions for the guidance we received.

Company replied


Company details

  1. Marriage Counsellor

Written by the company

We are one of the UK’s largest and most trusted providers of online relationship counselling. Whether you're feeling disconnected, arguing more than usual, or simply struggling to communicate. We offer professional support for every kind of relationship — for couples and individuals. Whatever your situation, you are not alone. All of our couple therapists are fully qualified, highly experienced, and hand-picked for their warmth and down-to-earth approach. With guaranteed appointments, instant online booking, and sessions available seven days a week (8.00am–9.00pm), we’ve made it easy to get the help you need, when you need it. You can choose to speak to someone as a couple or on your own — all from the comfort and privacy of your own home. We’ve helped thousands of people feel heard, supported, and more connected. If you're wondering whether couples counselling could help, we are here to make the first step feel simple.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

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4.8

All reviews

(117)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent counseling great therapist

We were looking for couple therapy to improve our relationship, and we reached out to online couple counselling. Based on the rating on their website and the specific experience we chose Trish! Trish is a great therapist. With her, we explored areas of our relationship that we had not thought about. She guided us on how to understand better each other and communicate more effectively. Over the course of several months we were able to go through and discuss the challenges we have been having and iron them out. Trish was always calm, very understanding and quick at picking up area to discuss. She provided the guidance and help us develop a toolbox for us to progress on our own.
We would absolutely recommend Trish, she is a very experienced therapist!

12 January 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Joe,

Thank you very much for taking the time to write such a positive review about Trish, it is greatly appreciated and I'm sure she will be over the moon with it : -)

It's lovely to hear that you found her so helpful and would be happy to recommend her

Thanks again
Kind regards
Sian Jones

Rated 5 out of 5 stars

It gave us space and direction to…

It gave us space and direction to explore things. We wouldn’t of ended up where we have without the sessions.

26 November 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much Jay. It's great to hear that the sessions helped you : -)

It's much appreciated you taking the time to let us know

Kind regards
Sian Jones

Rated 5 out of 5 stars

just what we needed...

we have a long and successful marriage... 35 years... but hit a substantial 'bump' in the road that threatened our relationship... Tricia helped us unpick and remedy the issues, and was fine about us leaving without unpicking every little niggle... which was what we wanted...we were definitely in charge of how much work we did, and when we stopped. It has made a huge difference. Thank you Tricia.

22 October 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Deat Nikki,

This is such a nice review about Trish, thank you very much for taking the time to write it, I'm sure she will be over the moon.

It's great to hear that the therapy has made a positive difference in your relationship : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

A worthwhile experience

Kay worked with us with warmth and made us feel at ease from the first session. She was flexible in offering us remote sessions at a time that worked for us around the demands of our young family.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Lorna is a wonderful counsellor

Lorna was very patient and understanding, she guided us through the process so we understood what would happen and what to expect. She took the time to to ask the right questions and was balanced in her comments to both of us, challenging in the right way to extract more information and to get us to open up more fully. we achieved our aims only after a few sessions but could easily have carried on speaking to Lorna as she created a wonderful, safe space to discuss difficult subjects.

27 August 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much for taking the time to send such a nice review about Lorna, it is greatly appreciated. I'm sure she will be very pleased to read this : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Delighted with our experience with Janine Knight

Delighted with our experience with Janine! From the moment we met her, her friendly and cheerful demeanor made us feel comfortable and at ease. She is incredibly empathetic, and her ability to truly listen and understand our concerns is amazing.

Janine has a great ability to translate our words and emotions to each other in a way that brings clarity and understanding. Her dedication and life experience come through in every session, providing practical and meaningful insights.

We have seen significant positive changes thanks to her guidance, and we highly recommend her services to young parents and anyone looking to enhance their relationship. Her compassionate approach and professional expertise make her an exceptional counsellor.

14 July 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Dagmara,

Thank you so much for taking the time to write such a fantastic review about Janine. I’m sure she will be very happy to read it :-)

I’m so pleased she has helped you make some positive changes in your relationship.

Thanks again

Kind regards

Sian Jones



Rated 5 out of 5 stars

Lina listens and understands and…

Lina listens and understands and evaluates what's needed to improve your marriage, we have learnt alot and our communication is so much better, Lina is friendly, makes you feel at ease and relaxed during the sessions.

We are so grateful to Lina for helping us and would definitely recommend her.

26 July 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Danielle,

Thank you for providing such a positive review about Lina, it’s greatly appreciated.

It’s really good to hear that helped you both

Thanks again :-)

Sian Jones

Rated 5 out of 5 stars

Excellent experience

Having never had counselling before I was apprehensive and wondered if it would be all self-directed. But Clare is excellent, patient but also tells you both how it is. She's great at holding the mirror up to you and saying 'is this what good behaviour looks like?'.
Taking a step back and going slowly was just what we have needed, when we thought things couldn't get any worse they have started to take a turn for the better. Having someone who knows the whole story, and knows you both, who we can approach any time and work through problems quickly before they become too big to solve is a huge relief, you are never alone once you've got Clare to turn to.

12 July 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Maria,

Thank you so much for taking the time to write such a lovely review about Claire.

I’m so sorry that I’ve taken a little while replying to you, for some reason I missed the notification.

It’s great to hear that you had such a positive experience with her :-)

Thanks again and best wishes

Sian Jones

Rated 5 out of 5 stars

This platform was extremely easy to…

This platform was extremely easy to navigate and we were able to book a slot the next day which was amazing. The prices are reasonable and the counsellor assigned is a perfect fit for us. I am no stranger to the world of therapy and was slightly dubious of taking the plunge online. The sessions being remote have not hindered the therapeutic process and I have found immense support and boundless encouragement thus far. I would highly recommend this platform and can vouch for the professionalism of the entire process. Thank you

17 July 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Danielle,

Thank you very very much for taking the time to write such a glowing review about our booking platform and the therapy you received. It really is great appreciated. Reveiws like this give other people great confidence when deciding to book : - )

Thanks again

Kind regards
Sian Jones

Rated 5 out of 5 stars

Don’t wait as long as we did

After decades of our marriage slowly declining into uncommunicative indifference, mostly my refusal to countenance any form of emotional openness, my wife not unreasonably declared our 44 year marriage over. This unleashed a torrent of emotion, regret, guilt, passion, love and we tried for 9 months without support to rebuild things. Only as a last resort did I agree to couples’ therapy, and my wife intuitively chose Tim. You helped us, both together, and separately, with insightful, probing and challenging questions and observations, to consider and discuss what we wanted from our relationship. You never took sides. Having avoided discussing anything meaningful with anyone for 64 years the experience was deeply emotional. I cried a lot, which for a man of my age and upbringing was hugely cathartic and liberating and necessary. I’m sure you’ve seen it all before but you treated us as as you found us, there was no hint we were in some kind of pre-ordained process. The outcome, both for me as a person understanding myself better, and for us as a couple, has been nothing short of miraculous; my grateful thanks to you for the time you spent with us. I can wholeheartedly recommend Tim specifically and also the idea of seeking third party help to any couple who want to find a way through relationship failure.

We were at breaking point when we found you Tim. You helped to guide us through a very difficult time in our lives. We only had seven sessions over nearly three months, but the work you “set” us in between helped us to rediscover why we were together. I will be forever grateful. If you are reading this testimonial (like I did, searching for a good therapist) and are considering couple’s counselling, we recommendation Tim wholeheartedly.

19 June 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much for taking the time to write such a positive review about Tim, it is greatly appreciated and I'm sure he will be over the moon with it : -)

It's lovely to hear that he was able to help you and that your marriage is in a much better place now.

Thanks again for writing this

Kind regards
Sian Jones

Rated 5 out of 5 stars

A very positive experience

Trish was fantastic. She has really helped us to get back on track and to understand each other better. We now have communication strategies we can use going forward. Trish was non-judgemental and made us feel at ease throughout. We would not hesitate to use Trish again should we need to.

2 July 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much for taking the time to write a review about Trish, it is much appreciated. It's great to hear that you would be happy to book her again : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Communicating again

We’re very grateful to Sian for helping us improve our communication. After 31 years together, there were unhelpful patterns of behaviour that were making us both unhappy. With Sian’s help, we’ve learnt to talk more honestly and listen more accurately to each other. We now feel better equipped to problem-solve when there are bumps in the road and get things back on track more quickly. We’re hugely grateful to Sian for helping us with this.

7 July 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Jamie

Thank you very much for taking the time to write this, it is much appreciated.

It's great to hear that I was able to help you and you feel better equipped. However, it was mainly down to you two being so committed to making your relationship work bettter.

Here is to another 31 years! : -)

Kind regards
Sian

Rated 5 out of 5 stars

Phenomenal therapist

Claire Draper has been a phenomenal therapist. We are dealing with difficult, delicate and complex issues in our marriage and she has offered unwavering support and profound yet practical insights. We are not finished but we’d be nowhere without Claire.

3 July 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear PL,

Thank you very much for taking the time to write such a great review about Claire, it's so good to hear that she is helping you both : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Kay Doherty - calm and supportive

Our couples counselling with Kay was very helpful to us. We found Kay to be an excellent listener, non-judgemental and very supportive in helping us to recognise our situation and create a positive path in moving forward. We would highly recommend Kay and would contact her again if needed!

9 May 2024
Unprompted review
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Reply from onlinecouplescounselling.com

What a great review about Kay, thank you so much for taking the time to write it : - )

I'm glad she was of help to you both and reallly appreciate you recommending her.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Sian Jones - amazing counsellor!

We had some complex issues dating back many years which had never been addressed. Sian calmly but also assertively guided us through some very difficult conversations over a number of weeks.
Sian is experienced, empathetic, and also tough when required!
We wished we had found her years ago! Still working on some things, but what a difference she has made to our lives. Would highly recommend her.

12 September 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Jane,

This is such a nice review, it made me smile, thank you so much!

It was a pleasure working with you both and I'm so pleased you are in a much better place together now. Keep up the good work! : -)

Thanks again

Kind regards
Sian

Rated 5 out of 5 stars

Thank you Elaine Brown

My wife and I signed up and were given Elaine Brown as a Couples Counsellor in 2021. We were in a very difficult place in our relationship and needed some professional help.
Elaine was amazing, patient and kind. Always listens attentively and supplied us with great tools and exercises to move our relationship forward. Even though I have stopped seeing Elaine I know that she is available to reach out to and see should I need any help again. Thank you very much Elaine for all your help.

1 May 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Stephen,

I am so sorry but Trustpilot ususally notifies us when we get a review. However, we didn't receive one for yours so it was missed. I sincerely apologise for not coming back to you and thanking you sooner.

You wrote some lovely things about Elaine and I'm so pleased she was able to help you both : -)

Kind regards
Sian JOnes

Rated 5 out of 5 stars

Amazing results

My business partner and I worked with Sian to help us improve our working relationship following a breakdown between the two of us.

Sian created a safe space during our therapy sessions and ensured that both parties had a voice and were listened to.

Once the root cause of the problems for each of us were identified, Sian then helped us to work through each point and agree on a better approach, enabling a stronger working relationship to be established.
We have since made excellent progress and have seen great results.

I wouldn’t hesitate to recommend Sian to anyone needing to work of their relationship.

29 April 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much for taking the time to write such a great review Rebecca, it is greatly appreciated.

You were both a pleasure to work with and I'm so pleased that the sessions were of help : -)

Thanks again
Sian

Rated 5 out of 5 stars

Couples counselling

Over the past year, Janine has been supporting us through the most challenging period of our relationship. After the birth of our first child, our communication and connection deteriorated as we dealt with sleep deprivation, postnatal depression and the loss of my sister to suicide. Janine has helped us move from frequent conflict to being more mindful of each other's viewpoints. We have been re-building our ability to support each other through ongoing challenging times, and are now exploring how to better take care of ourselves and create positive experiences for ourselves as a couple. Janine has a gentle, compassionate yet thorough approach and we have both commented that couples counselling has saved our relationship from potential break down.

22 April 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you for taking the time to write such a lovely review about Janine. she will be so pleased to read it. I'm so pleased your relationship is in a much better place now : - )

Rated 5 out of 5 stars

A 10/10 therapies for couples

Janine made us both feel very at ease, and helped us navigate more difficult challenges. She is a brilliant listener, gives fair and useful advice, whilst always showing great empathy. I would 100% recommend her services to anyone in need

19 April 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Alexandra,

Thank you so much for taking the time to writw such a raving review and recommendation about Janine, I'm sure she will be over the moon when she reads it : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Janine has been incredibly helpful to…

Janine has been incredibly helpful to work through challenging aspects of our relationship. We have learnt effective ways of understanding and communicating and now me and my partner are better than ever! We feel so supported and will continue to use Janine Knight to check-in with our relationship and create a health space of communication and love.

18 April 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Josh,

Thank you very much for taking the time to write such a lovely review about Janine.

It is great to hear that was able to help you both and you are now better than ever : -)

Kind regards
Sian Jones

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