onlinecouplescounselling.com Reviews 

117
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their empathetic, non-judgmental, and insightful approach, making them feel heard and understood. The service provided is described as professional, effective, and supportive, offering guidance and practical tools that lead to significant improvements in relationships and personal well-being. Many people appreciate the calm, compassionate, and structured sessions, which create a safe space for open communication and understanding. Reviewers also found the website easy to navigate for finding qualified therapists, and the overall process was seamless and reliable.

What people talk about most

Staff

People report positive experiences with staff, highlighting their patience, understanding, and ability to... See more

Service

Clients share positive opinions on service, with many reviewers wholeheartedly recommending the professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional therapists who offer... See more

User experience

Customers report positive experiences with the user experience, finding it easy to book sessions and choose a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Claire for couples counselling, and the experience was extremely helpful. She provided practical communication tools and strategies that helped us reduce conflict and understand each ot... See more

Company replied

Rated 5 out of 5 stars

Oh wow what can I say about lighter days counselling. It saved us and myself! I learnt so much from each session and went home worked hard to get to where we both are! Each session made us feel at eas... See more

Company replied

Rated 5 out of 5 stars

Denese has been an amazing help to us when navigating some issues we were facing in the relationship. Helped us both feel heard and gave us tools we continue use. So grateful!

Company replied

Rated 5 out of 5 stars

Clair is so very helpful. She really gives us useful tools. She is empathetic but not afraid to call out bad behavior. I always feel grateful after our sessions for the guidance we received.

Company replied


Company details

  1. Marriage Counsellor

Written by the company

We are one of the UK’s largest and most trusted providers of online relationship counselling. Whether you're feeling disconnected, arguing more than usual, or simply struggling to communicate. We offer professional support for every kind of relationship — for couples and individuals. Whatever your situation, you are not alone. All of our couple therapists are fully qualified, highly experienced, and hand-picked for their warmth and down-to-earth approach. With guaranteed appointments, instant online booking, and sessions available seven days a week (8.00am–9.00pm), we’ve made it easy to get the help you need, when you need it. You can choose to speak to someone as a couple or on your own — all from the comfort and privacy of your own home. We’ve helped thousands of people feel heard, supported, and more connected. If you're wondering whether couples counselling could help, we are here to make the first step feel simple.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

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4.8

All reviews

(117)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Valerie Hutchinson

I booked with my partner and we both felt much more comfortable and safe because of Valerie Hutchinson. Sessions were well organised and it has helped us work through our issues. We both now feel capable of moving forward and resolving our conflicts as a pair.

28 March 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Maisie,

This is a great review about Valerie, thank you so much for taking the time to write it. I know it will mean a lot to her, so it is much appreciated : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

I was having a difficult time with my…

I was having a difficult time with my marriage, work and generally dealing with the loss of my parents years earlier. Trish helped me to get back on track and to talk about the issues I was having.

1 January 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Mr D,

I am so sorry. Trustpilot ususally notifies us when we get a review. However, we didn't receive one for yours so it was missed. I sincerely apologise for not coming back to you and thanking you sooner.

It is is nice to hear that Trish was able to help you : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Thank you

Thank you, Valerie Hutchinson, for helping us in January & February. You helped us see things from a different perspective & gave us practical tools to work through our issues. We feel more connected & confident in our relationship going forward. Many thanks.

13 February 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Mark and Lena.

Thank you very much for taking the time to write such a great review about Valerie, it is greatly appreciated. I'm so pleased you are more connected in your relationship now : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Janine has helped us massively….

Janine has helped us massively through difficult times. Friendly, personable listens to all sides and helps find great insight. Would highly recommend and we will keep going even though we have come through the other side!

25 March 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Richard,

Thank you very much for taking the time to write such a nice review about Janine, it is greatly appreciated and I'm so pleased to hear that she was able to help you both :-)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Madeleine Kingsley was very supportive, helping us to find ways to re-connect and understand each other.

Our Counsellor Madeleine, helped us to work together to find better ways to communicate, connect and understand each other's perspectives. She provided us with the tools to work on our relationship, so we could take responsibility ourselves. We are really grateful to have worked with Madeleine, she was warm, and encouraging, but also made us think more in depth about ourselves and each other.

18 March 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so very much for taking time to write such a lovely review about Madeleine. I'm sure it will mean a lot to her and it is greatly appreciated.

It's great to hear that she was able to help you both : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Thank you so much.

Extremely helpful and has made me reevaluate my situation to enable me to move forward in a positive and peaceful way.

3 November 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much for your review Anna. It's great to hear that you feel you can move forward more postively : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Excellent, unbiased help when needed.

I had problems at work and it was causing me stress and anger, which was impacting on my relationship with my wife and also my family. I wasn’t aware of this, but with Lynn Garbutt’s unbiased and no nonsense approach we were able understand what was going on and work through this. I now see things differently and we are working together more now. I feel we are much stronger and I am much calmer. Thank you

28 February 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much for taking the time to write such a kind review about Lynn. It is much appreciated. It's great to hear that your relationship is much stronger because of it : )

Kind regards
Sian Jones

Rated 5 out of 5 stars

Helpful and supportive counselling

Helpful and supportive counselling. We were apprehensive but pleasantly surprised. Would recommend!

25 January 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much Anna, We are so pleased to hear you had a good experience. Thank you for the recommendation!

Sian Jones

Rated 5 out of 5 stars

Calm Presence & A Strong Listener

Trish is a calming presence and possesses strong listening skills. Even when navigating into a tricky area, Trish maintains her composure and is able to invite further information in an empathetic and non-judgemental way. She gently steers the conversation towards the underlying issue and provides practical suggestions and observations for how we could better communicate.

5 February 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Justin,

Thank you very much for taking the time to write such a great review about Trish, it is greatly appreciated. I'm so pleased you found your sessions with her helpful :-)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Lynn Garbutt

My partner and I were unsure about counselling, but knew that we needed some guidance in our relationship. We can thoroughly recommend Lynn Garbutt. She was patient, non-judgemental and kind. With her help we were able to resolve arguments and issues that had been causing problems between us for sometime. We are now back on track and our relationship is so much stronger. Thank you

24 January 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Marc,

Thank you very much for takin the time to write such a great review about Lynn, it is very much appreciated. I'm so pleased she was able to help you both and that your relationship is much stronger now : - )

Kind regards
Sian Jones

Rated 5 out of 5 stars

Brilliant support

Trish was brilliant at her Job, she made me feel at ease and listened to . Trish was non judgemental and had the knack of making me think about what i really wanted to happen so that i felt back in control of situations. I found our sessions extremely helpful and supportive and have come away with some excellent strategies to use in the future thank you Trish.

13 February 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Michelle,

This is such a lovely review about Trish, thank you so much for taking the time to write it : - )

It's great to hear that you found the sessions with her really beneficial.

Kind regards
Sian Jones

Rated 4 out of 5 stars

Elaine

Our counsellor was Elaine. She gave us some really useful tools that enabled us to communicate in a better way. Her counselling sessions were very relaxed and encouraged both of us to open up and be honest. She was very understanding of our situation. Elaine's communication with us throughout has been excellent often sending us emails between sessions with relevant info. Thanks again Elaine

31 January 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear David,

I am so sorry but Trustpilot ususally notifies us when we get a review. However, we didn't receive one for yours so it was missed. I sincerely apologise for not coming back to you and thanking you sooner.

It's great to hear that Elaine was able to help you both communicate better : -)

Thanks again for taking the time to write this

Kind regards
Sian Jones

Rated 5 out of 5 stars

Elaine is one of the most friendliest

Elaine is one of the most friendliest, warm, caring therapist I've ever met, she made us both feel very Welcome.
Her help, support and tools that she gave to myself, and my partner was very valuable, and it helped us out through a tough patch.
We hope to do a follow up in six months time with Elaine just to keep us on track.

Thank you again love Rachel and Paul x

29 January 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Rachel

This is such a lovely review about Elaine, thank you so much for taking the time. I'm so pleased she was able to help you both : - )

Kind regards
Sian Jones

Rated 5 out of 5 stars

What a wonderful man

What a wonderful man. Immediately felt at ease. I didn’t know on the first session what I needed to dig for, I just knew something wasn’t quite right. With Tims gentle guidance there were lightbulb moments and realisations that meant not only did things make sense, they got better. I will be forever grateful for this man.

1 November 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Jane,

Thank you very much for taking the time to write a lovely review about Tim, it is much appreciated.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Trish has helped us so much

Trish has helped us so much, I would thoroughly recommend her to anybody. My partner and I were having trouble communicating, and understanding each other's point of view, as every time we tried to talk it seemed inflammatory and we couldn't get anywhere. We were stuck in lots of bad habits and things seemed to be getting worse. Trish in just a few sessions managed to change this, and has taught us some really valuable ways of communicating which we have been managing to implement now on our own, after just 6 sessions with Trish.
We now can understand each other, things that have been problems in the past have been diffused or changed just with going through this process. Our relationship has improved dramatically and we are so thankful we went to Trish.

20 December 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Jenny

Thank you very much for taking the time to write such a lovely review about Trish. It's great to hear that she was able to help you both with your relationship : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Easy and effective

If it wasn't such a simple business model and easy to book, we would have never got couples' counselling. Overall, it was a good experience and it gave us a good understanding of our own and each other's behaviours and adopt better ways of communication. It will take time but we made a good start.
Trish is very experienced, patient and made good observations to help us move forward. Thank you Trish and fingers crossed that we will continue on this track. If we cannot, we know where to come for help and support.

15 December 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Hello, thank you so much for such comprehensive review of Trish and also of our service. It is much appreciated. It's great to hear that Trish helped you moved forward more positively : - )

Kind regards
Sian Jones

Rated 5 out of 5 stars

Highly recommend counselling if you’ve never tried before

Kay

This is the first time I’ve had counselling. It was nice to do with my husband so you can experience it with someone else because I wasn’t sure what to expect. Kay is very friendly, approachable, easy person to talk to and put us at ease straight away. Online zoom really worked for us as we have young kids and never have time for ourselves unless they are asleep.
It really helped us to see each other’s perspective and understand one and other and it’s massively helped us. I would highly recommend Kay and we will definitely be coming back for future sessions when and if we need it.

Lisa based in Surrey

1 December 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Lisa,

Thank you so very much for wirting such a lovely review about Kay, it is great to hear that she was able to help you both. It's also good to know that online therapy worked well for you with regard to being able to have sessions when your children are in bed : -)


Kind regards
Sian Jones

Rated 5 out of 5 stars

Very helpful and supportive

My husband and I had relationship counselling with Trish. I wasn't convinced it would work but she was really helpful and we are now stronger than ever. Trish was very friendly and with her support I felt able to be honest and open when discussing some difficult issues in our relationship.

26 October 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you Catherine. It is much appreciated you taking the time to write this lovely review about Trish. Thank you very much :- )

Kind regards
Sian Jones

Rated 5 out of 5 stars

We're happy again

ELAINE BROWN
We decided to go for couple counselling after my husband and I had experienced an extended period of being unable to have even one conversation without it ending up in a row! I even left home for a week to have a think about splitting up - a huge consideration after 30 years together. After lots of internet research, we decided on onlinecouplescounselling and Elaine Brown because of the consistently good reviews. From the outset, we both felt really comfortable with Elaine - with the way she not only listened but 'heard' what each of us was saying; by the way we felt she wasn't taking sides but working at finding different ways we could approach how we related to each other. Elaine saw in each of us what we weren't seeing in each other but which we did see when she pointed it out. In between sessions, we both worked at taking on board what Elaine had suggested and, surprisingly quickly, we found we were making huge strides in the right direction. Like magic! Instead of the same circular arguments, our approaches are different and we have a new level of understanding. This is wonderful as we have always loved each other and now we feel we are enjoying being with each other again. The tension has lifted from our home and caring has returned. It is, of course, not without the odd argument so is still dynamic but that's fine. We can't recommend the kind, emotionally intelligent and skilled Elaine more. Elaine has got us back to how we once were. Just wish we'd found her ages ago.

13 September 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Ellie,

What a lovely review about Elaine. Thank you so much for taking the time to send it, it is greatly appreciated.

It's so good to hear that Elaine was able to help you both and that your relationship is back to where you wanted it to be : -)

Thanks again

Kindest regards
Sian Jones

Rated 5 out of 5 stars

Very good experience

Very good experience. Initial meet and follow up appointments straightforward to organise.

Initially dubious about online therapy but therapist made it very easy to communicate via video call.

Gave us techniques that have helped our marriage considerably.

3 April 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much for your kind review Sophie, it's greatly appreciated! It is good to hear that you had a positive experience : -)

Kind regards
Sian Jones

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