onlinecouplescounselling.com Reviews 

117
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their empathetic, non-judgmental, and insightful approach, making them feel heard and understood. The service provided is described as professional, effective, and supportive, offering guidance and practical tools that lead to significant improvements in relationships and personal well-being. Many people appreciate the calm, compassionate, and structured sessions, which create a safe space for open communication and understanding. Reviewers also found the website easy to navigate for finding qualified therapists, and the overall process was seamless and reliable.

What people talk about most

Staff

People report positive experiences with staff, highlighting their patience, understanding, and ability to... See more

Service

Clients share positive opinions on service, with many reviewers wholeheartedly recommending the professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional therapists who offer... See more

User experience

Customers report positive experiences with the user experience, finding it easy to book sessions and choose a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Claire for couples counselling, and the experience was extremely helpful. She provided practical communication tools and strategies that helped us reduce conflict and understand each ot... See more

Company replied

Rated 5 out of 5 stars

Oh wow what can I say about lighter days counselling. It saved us and myself! I learnt so much from each session and went home worked hard to get to where we both are! Each session made us feel at eas... See more

Company replied

Rated 5 out of 5 stars

Denese has been an amazing help to us when navigating some issues we were facing in the relationship. Helped us both feel heard and gave us tools we continue use. So grateful!

Company replied

Rated 5 out of 5 stars

Clair is so very helpful. She really gives us useful tools. She is empathetic but not afraid to call out bad behavior. I always feel grateful after our sessions for the guidance we received.

Company replied


Company details

  1. Marriage Counsellor

Written by the company

We are one of the UK’s largest and most trusted providers of online relationship counselling. Whether you're feeling disconnected, arguing more than usual, or simply struggling to communicate. We offer professional support for every kind of relationship — for couples and individuals. Whatever your situation, you are not alone. All of our couple therapists are fully qualified, highly experienced, and hand-picked for their warmth and down-to-earth approach. With guaranteed appointments, instant online booking, and sessions available seven days a week (8.00am–9.00pm), we’ve made it easy to get the help you need, when you need it. You can choose to speak to someone as a couple or on your own — all from the comfort and privacy of your own home. We’ve helped thousands of people feel heard, supported, and more connected. If you're wondering whether couples counselling could help, we are here to make the first step feel simple.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(117)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well what can I say

Well what can I say , if it wasn’t for the help of Trish we wouldn’t have saved our marriage, Trish has been fantastic in this whole journey and getting our marriage back on track, from going to the bottom of our problems finding them and helping us understand the tools to fix them and understand each other more,

Myself and my wife owe our marriage to Trish as if it wasn’t for her we wouldn’t be together, I can’t recommend her enough, kind thoughtful very calming , thank you so much

30 August 2023
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

What a lovely review of Trish, thankyou so much. It's great to hear that your marriage is in a better place now :-)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Thank you so much Lynn Garbutt

Thank you so much Lynn Garbutt
We had the privilege of working with Lynn Garbutt as our relationship counsellor, and I couldn't be happier with the experience. Lynn's down-to-earth approach immediately put us both at ease, making it easy to open up and discuss even the most sensitive topics. Her ability to listen without judgment and provide practical advice was truly refreshing and so helpful. Lynn's guidance was always tailored to our specific situation. Thanks to her, we’ve gained a better understanding of our relationship and what we needed to do going forward. We’ve made significant strides in our relationship. We have no hesitation in recommending Lynn.

22 August 2023
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Gemma and Jim,

Thank you very much for your positive feedback about Lynn. It is very kind of you to take the time to write this and I know she will really appreciate it.

It’s also great to hear that your relationship is now moving forward more positively :-)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Great experience

My counsellor Kaye B listened to me and was really supportive. I am feeling the positive benefits of having these sessions.

12 July 2023
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Thank you so much for the review about Kaye. It is very much appreciated you taking the time to write one and great to hear that you have found the sessions with her beneficial.

Kind regards
Sian Jones

Rated 5 out of 5 stars

I would highly recommend you use…

I would highly recommend you use onlinecouplescounselling.com

23 July 2022
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Thank you so much for taking the time to leave a review, it is much appreciated : - )

Sian Jones

Rated 5 out of 5 stars

Good listening and good communication advice

Trish helped but developing our communication skills. She gave us some coaching on how to speak to each other which really worked. We’re now in a much better place. Thanks for the help.

6 June 2023
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Gemma,

Thank you so much for taking the time to write a review about Trish, it’s much appreciated. It’s great to hear that you are in a much better place now :-)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Thank you Trish

Trish was a great help and hugely supportive in not only helping me process some difficult topics I had be struggling with for many years but also in helping me focusing my thoughts on some things I needed to continue to work with my husband on. Many thanks for being so kind and understanding! Would definitely recommend.

24 April 2023
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Hi Katie, Thank you so much for taking the time to write such a nice review about Trish, it is greatly appreciated and I'm so pleased she was able to hep you : - )

Rated 5 out of 5 stars

Excellent services that have brought us closer together

Nariman has given us the tools to take our relationship to new places of love, respect, and communication. We have been together for over a decade, and Nariman has helped us learn tools that have improved our relationship intimacy, communication, and our ability to problem solve as a team. She has helped us break down long-standing issues and resentments, and we are happier than ever and still going to sessions once a month. We attribute a big part of that to our work with Nariman. We cannot recommend her enough!

16 March 2023
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Hi Imogen,

Thank you very much for taking the time to write such a nice review about Nariman. It’s great to hear that she was able to help you both and that you feel much happier :-)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Trusted and thoughtful counsellor

Janine is a wonderful counsellor with years of experience - she has helped us through many difficult periods where we were finding it hard to work out how to move forward. She has gotten to know us personally and is able to bring us back to what is important to us and what patterns we may be falling into as well as give us the tools to deal with it. We lean on her as and when we find we could benefit from her guidance and trust her completely! Recommended to anyone seeking couples counselling.

21 February 2023
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Gaelle, thank you so much for taking the time to write such a lovely review about Janine, it is much appreciated.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Compassionate and Knowledgeable

Janine had been a compassionate and knowledgeable counsellor, who gives a lot in her sessions . She has really be instrumental in our progress and growth . Thank you Janine .

20 February 2023
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Thank you so much for your review about Janine Sarah. It's much apprecaited and I am so pleased she was able to help you both : ) Regards. Sian

Rated 5 out of 5 stars

kaye put us at ease immediately and…

kaye put us at ease immediately and made the whole process very easy.
We feel like we've made huge progress after 5 sessions and we have lots of tools and advice to help us in the future.
We wouldn't hesitate to go back to Kaye if we slipped into old habits again.
Thoroughly recommend kaye.

15 February 2023
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Hi Paul, thank you so much for taking the time to write such a nice review about Kaye, its greatly appreciated.

Kind regards
Sian Jones

Rated 5 out of 5 stars

stronger together after highly skilled counselling support

This was our third couples counselling session. Kathleen is very skilled and enabled us to improve how we communicate and work issues through together. It has been transformational and we cannot thank her enough for helping us work our way through challenging circumstances we found ourselves in. Highly recommend these services. lovely setting too!

4 January 2023
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Hi Annie, thank you so much for taking the time to write such a nice review about Kathy. It's great to hear that she helped you both : - )

Thanks again.
Sian Jones

Rated 5 out of 5 stars

Our experience with Trish was great

Our experience with Trish was great. She was very attentive to our needs and helped us to work through some issues that were getting in the way of our relationships. Highly recommended!

14 December 2022
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Thank you so much for the nice review about Trish Marisa, it is much appreciated : -) Kind regards. Sian

Rated 5 out of 5 stars

Thank you Trish Mayne

Thank you Trish Mayne,
Trish was warm and welcoming from the moment I met her. Being nervous of counselling and not knowing what to expect, I have to say Trish has truly helped me through a challenging separation settling any worries I had.

Trish was able to listen and support me while also providing different angels to understand my emotions and those of others. Trish is a wonderful listener and is very skilled in her profession.

I will be continuing my therapy sessions with Trish in the new year and now look forward to openly speaking with Trish.

Thank you

6 December 2022
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Kieran, thank you very much for taking the time to write such a nice review about Trish, it is much appreciated. It is great to hear that Trish was able to help you : -) Kind regards. Sian Jones

Rated 5 out of 5 stars

Great

Really great

22 November 2022
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Thank you so much Dan, that's good to hear :-) Sian

Rated 5 out of 5 stars

Thank you, Trish Mayne!

We were recently supported by Trish. Trish took the time to get to know us as individuals and a couple. Trish explained her role to us and how she would be able to support us, which allowed us to make an informed decision to work with her. With her support we have been able to learn new skills and grow as a couple. Thank you so much for this!

15 November 2022
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Thank you so much for your thoughtful review about Trish Stacey. It's really good to hear that she was able to help you both.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Relationship Breakdown

Trish was excellent to help me understand myself more and how to tackle a tough situation with the breakdown on a long term marriage. She not only challenged me in a safe space but listened and offered time for self reflection so I was able to reach a happy place. I would highly recommend working with her and was always comforted with her warm and friendly approach.

6 September 2022
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Thank you so much for taking the time write a review about Trish Will, it's much appreciated. It is great to hear that you got a lot out of the sessions and feel happier : -) Sian

Rated 5 out of 5 stars

Trish Mayne

We went to counselling to help us with some recurring issues we were experiencing in our relationship.
We were matched with Trish who was amazing. She really tried to get to know us individually which helped in sessions we had together. She was always respectful and felt like an impartial 3rd party. Often she offered a perspective we’d not considered and as a result our relationship is so much stronger.
We are incredibly grateful for all her support!

7 September 2022
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Dear Evie,

Thank you so much for taking the time to write such a nice review about Trish. I am so pleased that she was able to help you both and the reviews really do help other couples. I would like to wish you both the very best in your relationship going forward.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Sian was amazing

Sian was amazing, her gentle questioning and honest approach was just what we needed both as a couple and as individuals.

She helped us both to look at our own behaviours in the relationship, the reasons behind them and by doing so, we were able to take full accountability for our own individual parts that were being played. We made the changes we needed to. I cannot recommend her enough!

10 August 2022
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Hi Rachel, thank you so much for your lovely review. It was a pleasure to work with you both and I'm so pleased that it helped you. Thanks again. Sian : -)

Rated 5 out of 5 stars

Excellent service - helped us improve our relationship

Trish helped us get back on track in our relationship. She listened and challenged in the right places and gave us useful tools. She is respectful and non judgemental.

28 July 2022
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Thank you so much for taking the time to write a review Michelle. It's much appreciated and I'm so glad Trish helped you get your relationship back on track.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Highly recommend

My wife and I are incredibly grateful for the couples counselling provided by Kaye B. She safely saved our marriage by providing a strong combination of communication tools and patient listening. Would highly recommend her.

24 July 2022
Unprompted review
onlinecouplescounselling.com logo

Reply from onlinecouplescounselling.com

Hello Alex, thank you so much for the very nice review about Kaye. It's great that she helped you both successfully save your marriage : -)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look