Open Law Reviews 

281
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, patience, and professional guidance throughout property purchases and sales. Reviewers highlight that customer service is outstanding, noting clear communication and approachable solicitors who quickly answer every call and email. People appreciate the smooth, efficient user experience and the prompt response times that successfully take the stress out of moving house. However, some people mentioned slow communication, delayed responses, and a lack of progress during their house purchase. A few reviewers experienced extended transaction times and felt that certain team members were uncommunicative or dragged their heels.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently praising their professionalism,... See more

Service

Reviewers express immense satisfaction with the service, highlighting an overwhelmingly smooth and... See more

Customer service

Clients share positive opinions on customer service, highlighting that everyone was incredibly supportive and... See more

Response time

Customers consistently note positive experiences with response time, frequently praising the prompt, clear,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that selling property feels painless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily and Team were absolutely fantastic in supporting us from start to finish with purchasing our first property. Everyone was incredibly supportive and quick in answering any queries we had. T... See more

Rated 5 out of 5 stars

Absolutely great from start to finish. Couldn't praise them highly enough. Special mention to Rachael Passmore who looked after me from start to finish. She looked after every detail. Her commun... See more

Company replied

Rated 5 out of 5 stars

Harriet and her team have been a great help during our home buying journey. Id like to give a huge shoutout to Rosie who answered every call and email with such care and patience, even when my questio... See more

Company replied

Rated 5 out of 5 stars

Recently completed purchase of an auction property and sold my house through Openlaw. I ran into trouble from both sides (buyer and seller). I must admit that these down to earth solicitors were ON T... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Lawyer
  4. Property lawyer

Written by the company

At Open Law we have a collective passion to offer a different approach to law. We have experienced the ups and downs that life occasionally brings and feel we can help people on a more down to earth level. We are here to help and guide our clients through difficult or confusing situations. We view all of our clients as people first, we are committed to offering something that is often lacking in our profession; a quality service with the personal touch and support that you need, both now and into the future. If you find that you need our help our door is always open.


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(281)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the second time I have used the…

This is the second time I have used the services of Kim and her team. All staff are professional and courteous but they are also very supportive. I would recommend Open Law to anyone who is considering selling their property. Thank you all for the help and support you have given me.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

OPEN AND CLOSED?

We are selling a property in Durham and were recommended by YourMove to use this solicitor. After 6 weeks there has been no progress and the only time we get an update is when I email them. The email address for the managing agent has changed and they say that is why there has been no progress. They haven’t been on their website to check it or ring them. They are being well paid for a job where little progress has been made. My wife rang them and their solicitor Chloe tried to tersely defend her position. I’m writing this only to warn other sellers that this solicitor has so far proved hopeless. I’m going to give them a chance not to make excuses but to catch up on this matter and complete by the end of June which was what they advised. I will keep you update with how reactive they are.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience. Great Customer Service. Super Responsive

I was extremely impressed with their conveyancing service from both the sale and purchase side.

There were delays on the purchase transaction (no fault of Open Law) but the team, especially Samantha, were amazing in terms of being extremely responsive and generous with their time in order to explain things to me.

I couldn't be happier with their service and will definitely use them next time!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

(Team Lisa) Timely & professional

(Team Lisa) Timely & professional. The team answer the phone when you call, are polite and give you confidence that they are dealing with your matter. They give realistic timings and are honest regarding issues. They are experienced, and work efficiently to deliver. Would certainly recommend.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Kim, Ruby and the team were great. They really helped guide me through the purchasing process as a first time buyer. Majority of the paperwork I could sign digitally which helped a lot. I never felt I had to chase and I always felt they had my best interests. Would definitely recommend and wouldn’t hesitate using again.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

5* service

Kim and her team have been great. Moved us quickly through the process (as we requested) with good communication and fast responses. Have no complaints and will definitely be recommending/using again in the future

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic firm

Fantastic firm, we had Kim manage our house purchase and she kept us in the loop and worked efficiently and professionally throughout. Thank you!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Buying a home

My experience of Rosie and her team at Open Law was that they were extremely helpful. I found buying a home at age 70+ to be a very daunting prospect but everyone I dealt with at Open Law was very supportive and patient and the service has been very efficient.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Emily’s Team!

Received exceptional service from Emily’s Team at Open Law. They’ve been super efficient and on top of ensuring that we receive the necessary responses from both my buyer’s and the seller’s solicitors and achieved my initial request for an early completion.

They’ve made the process as stress free as possible, always contactable via email and phone with quick full responses.

They’re reasonably priced and if anything new arises in the process they are quick to flag and obtain approval so there are new surprise fees upon completion.

Thanks again - will be happy to recommend and use them again in the future!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely Fantastic

I was advised to use OpenLaw by my estate agent when selling a property recently. The experience has been first rate. Clear pricing, regular contact and updates, very friendly, professional and helpful.

Would highly recommend and they OpenLaw will certainly be the first firm I consider for any soliciting needs in future.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

We have recently just purchased our first home...

We have recently just purchased our first home and used Open Law as our solicitors throughout the process. From start to finish they were fantastic.

They were so quick, prompt with replies, easy to talk to and as first time buyers, we didn't understand a lot of what was going on and what things meant, but Lisa's team were so quick to explain everything if we asked for help and were patient with us as we were learning!

Special thanks to Rachael, who whilst remaining professional, was very friendly and kind to us and offered us support throughout the process.

Many thanks to the whole team for their great and speedy work, we are now settled into our first home and couldn't be more thankful and grateful.

2 April 2026
Unprompted review
Rated 4 out of 5 stars

Will writing

I took my mother to get her Will written and all the staff were meet were professional, helpful and patient with my mother and gave her all the time she needed. Another plus was the cup of tea that helped her relax.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service, refreshing to deal with a firm who did everything they said they would, with all deadlines met on time.
Kim and the team at Open Law dealt with our land purchase which had a tight deadline very professionally. They were also very thorough.
I couldn't recommend them highly enough.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

We have just completed on our purchase…

We have just completed on our purchase today. We dealt with Rosie & Harriet they have both been amazing, they made a very stressful process go as smooth as possible they were always contactable and nothing was too much trouble for them. I would definitely use OpenLaw again

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Peace of mind

Made the whole process feel easy with excellent service excellent communication and help if needed throughout.
Would recommend open law to anyone who selling or buying property. Ten out of Ten.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Recently completed the purchase of an…

Recently completed purchase of an auction property and sold my house through Openlaw. I ran into trouble from both sides (buyer and seller). I must admit that these down to earth solicitors were ON TOP OF THEIR GAME. They processed things really fast, picked up my phone (everytime I rang) and their processing was swift and efficient. I cannot thank enough Ffion, Becky, Emily and her complete team to get me over the line. THANKYOU SO MUCH!!!!!!

3 February 2026
Unprompted review
Open Law logo

Reply from Open Law

Thank you Nasir for taking the time for providing a review for Emily, Becky, Ffion and Meadow!

We’re delighted to hear that that Emily and her team were great help during your home buying journey!

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Fantastic conveyancing experience

Open Law have renewed my faith in residential conveyancing - instructed them on a house sale and delighted with the really professional, friendly, experience. Efficient, effective and communicative. Highly recommended.

2 February 2026
Unprompted review
Open Law logo

Reply from Open Law

Thank you Kevin for taking the time for providing a review.

We’re delighted to hear that you have received a "fantastic conveyancing experience" and that you would "highly recommend" Open Law.

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

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