Open Law Reviews 

281
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, patience, and professional guidance throughout property purchases and sales. Reviewers highlight that customer service is outstanding, noting clear communication and approachable solicitors who quickly answer every call and email. People appreciate the smooth, efficient user experience and the prompt response times that successfully take the stress out of moving house. However, some people mentioned slow communication, delayed responses, and a lack of progress during their house purchase. A few reviewers experienced extended transaction times and felt that certain team members were uncommunicative or dragged their heels.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently praising their professionalism,... See more

Service

Reviewers express immense satisfaction with the service, highlighting an overwhelmingly smooth and... See more

Customer service

Clients share positive opinions on customer service, highlighting that everyone was incredibly supportive and... See more

Response time

Customers consistently note positive experiences with response time, frequently praising the prompt, clear,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that selling property feels painless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily and Team were absolutely fantastic in supporting us from start to finish with purchasing our first property. Everyone was incredibly supportive and quick in answering any queries we had. T... See more

Rated 5 out of 5 stars

Absolutely great from start to finish. Couldn't praise them highly enough. Special mention to Rachael Passmore who looked after me from start to finish. She looked after every detail. Her commun... See more

Company replied

Rated 5 out of 5 stars

Harriet and her team have been a great help during our home buying journey. Id like to give a huge shoutout to Rosie who answered every call and email with such care and patience, even when my questio... See more

Company replied

Rated 5 out of 5 stars

Recently completed purchase of an auction property and sold my house through Openlaw. I ran into trouble from both sides (buyer and seller). I must admit that these down to earth solicitors were ON T... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Lawyer
  4. Property lawyer

Written by the company

At Open Law we have a collective passion to offer a different approach to law. We have experienced the ups and downs that life occasionally brings and feel we can help people on a more down to earth level. We are here to help and guide our clients through difficult or confusing situations. We view all of our clients as people first, we are committed to offering something that is often lacking in our profession; a quality service with the personal touch and support that you need, both now and into the future. If you find that you need our help our door is always open.


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(281)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent conveyance would highly recommend

We used Sophie at Open Law for conveyancing in our house purchase. We were impressed with the ease of contact, the quick responses, clear professional advice and approachability. We wouldn’t hesitate to recommend her

30 January 2026
Unprompted review
Open Law logo

Reply from Open Law

Thank you Tracy for taking the time for providing a review for Sophie and her team!

We’re delighted to hear that you would "highly recommend" both Sophie and Open Law.

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Simplifying the complications of conveyancing at a reasonable price

Easy to deal with, friendly, very efficient and very reasonably priced with no hidden extras, unexpected surprises and concise communication. Highly recommend for any conveyancing needs. Thank you to Kim, Naomi, Ruby and the rest of the team.

30 January 2026
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time for providing a review for Kim, Naomi and Ruby!

We’re delighted to hear that Kim and her team simplified the complications of conveyancing and that there were no unexpected surprises!

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

A professional conveyancer

I have worked with Open Law for purchasing two houses since last year and the have been truly amazing. I worked with Sophie team and they handled my cases professionally and carefully. I definitely recommend them, and would do business with them again.

26 January 2026
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time Soran to provide a review regarding your recent purchase of two properties in which Sophie and her team at Open Law acted for you.

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Harriet’s Team

Harriet and her team have been a great help during our home buying journey. Id like to give a huge shoutout to Rosie who answered every call and email with such care and patience, even when my questions felt silly Rosie made sure to provide answers in ways I understood. Buying a home can be a stressful process but the team at Open Law really helped to make it easy.

16 January 2026
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time for providing a review for Harriet, Rosie and her team, Georgia!

We’re delighted to hear that that Harriet and her team were great help during your home buying journey and especially the shout out to Rosie!

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

New Build Conveyancing

I recently used Used Sophies Team at Open Law and i have found them to be very efficient and competent in managing my conveyancing. at all times they were diligent and proactive in moving the house sale forward. I supplied a date of when i needed to have the house completed by and they actively worked towards that date and ensured a smooth and seamless process. I have no hesitation in recommending Sophies team at Open Law

18 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time for providing a review for Sophie and her team Kristian!

We’re delighted to hear that that Sophie and her team were "very efficient and competent in managing my conveyancing. at all times they were diligent and proactive in moving the house sale forward"

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Super solicitors

I’ve had such a brilliant experience with Open Law - they took the stress out of moving house and I’m forever grateful! Always available to answer our calls and responded quickly to emails. Really efficient and caring. Highly recommend!

20 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time to share your positive experience with Open Law, Jackie!

We strive to provide the best client service, and we appreciate your kind words that "I’ve had such a brilliant experience with Open Law".

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future.

Thank you once again for choosing Open Law!

Rated 5 out of 5 stars

Would highly recommend Open Law when…

Would highly recommend Open Law when purchasing a property, particularly Kim and her team who worked around the clock for us in order to get our house completed for Christmas, couldn’t be happier!

17 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you Kaitlyn for taking the time for providing a review for Kim and her team!

We hope you had an amazing Christmas in your new home!

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 4 out of 5 stars

Open Law has been very thorough and…

Open Law has been very thorough and communicative throughout a lengthy and complicated conveyancing process. Naomi in particular has been an excellent source of advice and information.

16 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time for providing a review regarding your conveyancing experience with Open Law and your kind words about Naomi!

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Fabulous solicitors

Fabulous solicitors!
Lovely people, very helpful and get the job done quickly and efficiently.

16 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you Libby for taking the time for providing a positive review for Open Law!

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Absolutely great from start to finish

Absolutely great from start to finish.
Couldn't praise them highly enough.
Special mention to Rachael Passmore who looked after me from start to finish.
She looked after every detail. Her communication skills are second to none. Really brilliant

11 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you Steve for taking the time for providing a positive review about your experience with Open Law!

Customer service is important to us at Open Law and therefore we are especially proud and delighted to hear that that Rachael provided a brilliant service.

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

House sale support and help

Really delighted with how Sophie's team supported my recent property sale, filtering out and handling queries and challenges professionally, as well as always being available to talk if I needed some help.

Special appreciation to Samantha and Anabel, thank you both

5 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time for providing a review for Sophie and her team, Chris!

We’re happy to hear that you were really delighted with the service received from Sophie, Samantha and Annabel!

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Open Law, especially Sophie were very efficient and excellent communicators.

Sophie was a fantastic communicator. The purchase was complex due to various aspects yet she kept me up to date and provided an excellent conveyancing service throughout our dealings and would highly recommend Sophie and her team at Open Law.

26 November 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you so much for your kind words Susie!

We truly appreciate your feedback for Sophie and it is great to hear that she that she provided "an excellent conveyancing service throughout our dealings and would highly recommend Sophie and her team at Open Law"

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Brilliant team handled my purchase very…

Brilliant team handled my purchase very professionally, kept me informed every step of the way.

1 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time Garry to provide a review regarding your recent purchase of a property in which Open Law acted for you.

It is great to receive such amazing feedback that the team who acted for you "handled my purchase very professionally, kept me informed every step of the way."

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Great customer service

Lisa and her team were extremely professional and efficient dealing with the selling and buying of our properties.
Would highly recommend using open law and will definitely use again should I need legal services.
Thanks again!

7 November 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time for providing a review for Lisa and her team Bobbysgirl!

We’re delighted to hear that that Lisa and her team were great "extremely professional and efficient dealing with the selling and buying" of your properties.

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Excellent service from Sophie and Sam…

Excellent service from Sophie and Sam on our complex purchase and sale. Always available on the phone or via email, knowledgable and worked to tight deadlines that were out of their control.

21 November 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you so much for your kind words Sean!

We truly appreciate your feedback for Sophie and our Trainee Solicitor, Sam.

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Naomi

Naomi, Kim and the team were great throughout my sale. Always available to get in touch, dealing with questions and correspondence in a timely manner and getting the sale through.

13 November 2025
Unprompted review
Open Law logo

Reply from Open Law

hank you so much for your kind words David!

At Open Law it is our goal to make every step of the process smooth, stress free, in a supportive down to earth way so we’re delighted to hear that that Kim and Naomi were great throughout your sale!

We truly appreciate your feedback for Kim and her team and hope to have the opportunity to work with you again in the future. Whether it’s another property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Great service

I had a really positive experience with this solicitor. The whole team were super helpful from start to finish and always took the time to answer any questions I had. Communication was great and everything was explained clearly, with full transparency throughout the entire process. Really appreciated their support and would definitely recommend!

15 November 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you so much for your kind words Raman!

We’re delighted to hear that you received a positive experience from Open Law and it’s always our goal to make every step of the process smooth, stress free, in a supportive down to earth way. It's great to hear that "Communication was great and everything was explained clearly, with full transparency throughout the entire process."

We truly appreciate your feedback and we hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Excellent service by Sophie and her…

Excellent service by Sophie and her team, in particular Anabelle who kept us calm when dealing with a tricky sale and buyer. Thank you

7 November 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you so much for your kind words Claire!

We truly appreciate your feedback for Sophie and her team with a notable shout out to our Solicitor Graduate Apprentice, Annabel.

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Excellent service from Rosie’s and her team

We recently used Open law for our property purchase, and we couldn’t be happier with the service. Rosie’s team was incredibly professional, efficient, and always available to answer our questions. They kept us informed throughout. Their attention to detail and clear communication was much appreciated I highly recommend Rosie Garside and her team.

4 November 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you so much for your kind words, Patricia!

We’re delighted to hear that you received “incredibly professional, efficient and always able to answer our questions” from Rosie. We truly appreciate your feedback for Rosie and hope to have the opportunity to work with you again in the future. Whether it’s another property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

We wish you all the best in your new home and thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

First time buying a property

First time buying a property, Lisa’s team are extremely helpful and friendly with my weekly call to the office, was well informed on each phone call, would highly recommend

31 October 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you so much for your kind words Keeley!

We’re delighted to hear that Lisa's team are extremely helpful and friendly. It is always our goal to make every step of the process smooth, stress free, in a supportive down to earth way.

We truly appreciate your feedback for Lisa and her team and hope to have the opportunity to work with you again in the future. Whether it’s another property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

We wish you all the best in your new home! Thanks again for choosing Open Law!

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