Origin Broadband

I'd like to say I've read and reviewed all previous comments to this post, but I'm still happy to go along with origin as my pre quote from all other companies wanted an extra £50 from me and that's not including the phone line installation charge!!!Plusnet took £75 off me before they even posted the router!!! Origin have been nothing but nice, foregoing people to me this far, especially the person I spoke to....a Mr Craig Barnish, a local person to me who was extremely friendly and forthcoming on the line, made me feel relaxed and totally at home whilst speaking to him!!! I'm yet to get this service off them, but when I do....I hope to give them the 5 stars I have already accredited to them!!!!

Origin Broadband are very bad, speeds up one minute a down the next, will not work up in the bedroom 15 feet away, going to send a letter to Origin.If I could give a 0 out of 10 I would.

Worst, worst, worst provider. Zero customer service, the lock you into a contract and when their service doesn't work (which it never does) they will not release you or refund you. Please, run a mile from this ridiculous company. Go with anyone else, just not Origin!

I gave origin almost 4 weeks notice that I wanted to begin using their BB and they promised that I would be connected by the date agreed. They failed to connect or inform because their operator recorded my email address incorrectly. I had entered my email address several times on their chatline. Origin then took almost 4 months to refund mu £17.99 despite many emails and phone calls. An incompetent service and very poor customer service. Avoid!

I had poor or no service for 3 months
I was promised 3 mos free service then i was chronically messed about please do not let this conpany treat you this way ive now switched after trying to chase my compensation up from jan to now with them avoiding it and me ive gone to ee and ive also opend a case with the ombudsmen they then tried to hit me with cease charges but i never re contracted so there a joke :) please avoid

Worst internet ive had,i was promised id get upto 60mb but im only receiving 20mbs

Absolutely terrible connection and speed!

Money for nothing.let's make a group of injured clients to ask them for some responsibility and compensation.
Strongly not recommended

First week was a bit groggy but after some help with the customer service we have been up and going with no issues. Very helpful staff, I spoke to Kerry who helped me with my home move, she was very enthusiastic an genuinely felt like she wanted to help.

Worst bb I have ever had the misfortune to try
Never call back
Poor connection
Poor router
Really poor customer service
Trading standars is next port of call for me
Avoid like the plague

Absolutely useless, I've only just moved to Origin from Sky and what a joke it is. The router doesn't give out a strong enough signal to serve anywhere in my home, therefore I need to use a wired connection. Without fail the router goes down at any busy point and stays down for over an hour. When trying to discuss a problem you have rude call centre staff and a useless online chat

What a mistake that was

Great experience with customer service. Had issues which were unresolvable by Origin as it was an Open Reach issue, but they organised the repair for me and offered me a good will gesture on my next bill for the inconvenience. I was speaking to Nick who was fantastic and made the entire process easy to understand and helped move my account to a new property also! Massive thank you to Nick and Origin!

Been with them for a few months now, completely unreliable connection. Either the router says it needs to be authorised, despite not working when I do, or it jist plain doesn't have any internet connection.
Spent almost a week solid to them on useless live chats, had to redo all the settings myself 3 times and still no dice.
Today: they admit on their fb page that their have been nationwide issues ( no access for at least a few hours) and it is sorted "just reboot your router"... Still nothing.

Absolutely shocking broadband, does not give the estimated speed at all and continues to cut out/ stop working. Constantly using my mobile data. Pointless having this internet and they do not seem to rectify any issues. Do not recommend

I contacted them to make our internet better as we were getting between 4.6 and 5.6msph via live chat and after going through all the crap with the robot and then Bethanny who I also think is a robot I got someone else then Connor. He said that he would change Our speed so we would get a 12.9mbps connection and to wait 5 minutes and restart the router. 30 minutes and we still had no internet at all. Calling them I got through to a customer service agent even though I had pressed Tech support who had no clue what I was talking about as Connor had left no notes what so ever on the system nor could she run a test on our internet as we had none. Well no that's why I called !!!!! She informed me that someone from the technical department would call within 24 - 48 hours. 48 hours later not a word still no internet and their lines are closed even though their website claims they are open. The worst internet provider on the planet stay clear at all costs

I have been with them for 18 months now. As a former Internet Service Provider CTO myself I am more than tech savvy and know what to expect of an ISP.

Apart from Brian, their tech support is useless. I've had numerous outages that "would be resolved the next day" because of course their support finishes at 8:30pm. After that there is not even a ticket system to log incidents.

It took weeks to get the router I had ordered finally delivered, weeks to get moved to the proper line and speed (and only when I threatened to cancel) and even after that the downtimes were frequent and the speed not great. When I threatened to cancel for service not fulfilled I got told I would have to pay a ludicrous exit fee (over 2000 pounds) by the level 1 lady. Even that they couldn't get right.

I had purchased a fixed IP option which got activated 6 months in the contract after I talked to the aforementioned Brian. He also enforced the "commercial gesture" promises I had been made but had never seen happen, which was a refund of the months the fixed IP service wasn't delivered, plus a £10 off my next bill for all the troubles.

With COVID-19 the need for a reliable Internet connection is even stronger than usual. This evening they have a router or firewall issue meaning some web sites are unaccessible. I have to switch to my 4G provider (thank goodness for Three) to access my own web sites. There is no status page on their site and no way to open a ticket or talk to a 24/7 support team.

Utterly useless. Oh and they don't even provide you with proper invoices.

My 18 months are over, I have already signed with another ISP, waiting for delivery now (two months delay due to COVID-19). Two months during which I'm going to cross my fingers daily hoping that nothing breaks.

Just read this transcript of online chat / brick wall 10 feet high
Currently replying in under 30 minutes

Bethany
Customer Relations
O
Origin
Hello there! Need help? Reach out to us right here!
Customer reference: C0107290
Mar 20, 2:56 PM

Botty
Hey! Thanks for getting in touch. I just need to confirm a few details before I transfer you to a member of the team.

Can I start by taking your name please?
Mr stephen christopher Beale
Mar 20, 2:57 PM

Botty
Great! Can I take your email as well just in case we get disconnected?
therefurbman54
Mar 20, 2:58 PM

Botty
Please can I take your postcode?
DT7
Mar 20, 2:58 PM

Botty
One more thing and we'll get you through to the right person. Can you please confirm the first line of your address?
Little R
Mar 20, 2:59 PM

Botty
Hang on! I will transfer you to a member of our team now.
Cus
& BILLING
Currently replying in under 30 minutes

Bethany
Customer Relations
O
Origin
Hello there! Need help? Reach out to us right here!
Customer reference: C0107290
Mar 20, 2:56 PM

Botty
Hey! Thanks for getting in touch. I just need to confirm a few details before I transfer you to a member of the team.

Can I start by taking your name please?
Mr stephen christopher Beale
Mar 20, 2:57 PM

Botty
Great! Can I take your email as well just in case we get disconnected?
therefurbman54
Mar 20, 2:58 PM

Botty
Please can I take your postcode?
DT7
Mar 20, 2:58 PM

Botty
One more thing and we'll get you through to the right person. Can you please confirm the first line of your address?
Little
Mar 20, 2:59 PM

Botty
Hang on! I will transfer you to a member of our team now.
Customer reference: C0107290 please be advised I have decided to exercise my 14 day right to revert back to my EE provider who will be in touch to arrange this transfer shortly S C Beale
Mar 20, 3:02 PM

Bethany
hi there Stephen so you are wanting to cancel your order with origin? >
21 Mar 2020

Faye
Prefer not to chat over the phone? Drop us a message here.
yes
Mar 21, 9:42 AM

Bethany
hi there, how may i help you?
see above
Mar 21, 11:03 AM

Bethany
This is a live chat announcement, we apologise for the wait time, however please call 0330 024 1777 option 6, if you are experiencing technical issues as there are no technical support advisers available on this platform. Sorry for any inconvenience caused.
Today
Hi is any bot there
What not even a BOT
22 minutes ago
Could this be the great customer service I have been hearing about on your advertising rhetoric.I sent an email to you which your admin blocked for unacceptable language or phrases like "exercise my 14 day right" or perhaps the word "cancel" was inappropriate to you but certainly not to me! I was mis sold this package as the first question I asked was "IS IT FIBRE" and I was told it was and I am not sure how you manage to restrict fibre down to 3 - 5 MBPS
12 minutes ago
I Have made every attempt to get through the brick wall you have in place but I will copy paste this message to my desktop for further evidence of your lack of communication in this matter If £180 is taken from my bank as you have advised me as a leaving penalty for this appalling service you will be hearing from my representatives. for you security check and information if anyone actually reads this Botty
O
Origin
Hello there! Need help? Reach out to us right here!
Customer reference: C0107290
Fri, 2:56 PM
Botty
Hey! Thanks for getting in touch. I just need to confirm a few details before I
transfer you to a member of the team.
Can I start by taking your name please?
Mr stephen christopher Beale
Fri, 2:57 PM
Botty
Great! Can I take your email as well just in case we get disconnected?
therefurbman54
Fri, 2:58 PM
Botty
Please can I take your postcode?
DT7
Fri, 2:58 PM
Botty
One more thing and we'll get you through to the right person. Can you please
confirm the first line of your address?
Little
Fri, 2:59 PM
this original message was on the 20/03
/2020

I had a problem trying to log in . They sorted it out in seconds an I got straight on. Thanks kai and Brian