OTTASILVER Reviews 685

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, frequently highlighting the beauty and uniqueness of the jewelry. Many people appreciate the excellent customer service, noting the responsiveness and helpfulness of the support team. The presentation and packaging of orders also receive positive remarks, with consumers often delighted by the attention to detail. However, some customers also noted issues with delivery, experiencing longer shipping times than expected, even when paying for expedited options. A few people reported problems with orders being delayed, lost, or issues with invoices. Additionally, a small number of reviewers expressed dissatisfaction with customer service regarding exchanges or refunds.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality, craftsmanship, and... See more

Quality

Consumers find quality to be positive, consistently praising the high craftsmanship and durable materials.... See more

Order

Clients share positive opinions on order. Many customers express satisfaction with their purchases, often... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The folks at Ottasilver stood by their product when I discovered a silver ring with a turquoise stone had a flaw -- a tool mark on the silver in the lower right corner of the opening for the stone. Th... See more

Company replied

Rated 5 out of 5 stars

Bracelets seem to be the highest quality and workmanship. This is my second purchase and the stones and other materials from which the beads are made are quite beautiful. The clasp is difficult to fas... See more

Rated 5 out of 5 stars

I’ve been a longtime customer of Ottasilver and absolutely love their jewelry — beautiful, unique, and consistently high quality. But what truly sets them apart is their customer service. Every time I... See more

Company replied

Rated 5 out of 5 stars

I'm reviewing the Blue Tiger Eye ring. I just opened the package and it is absolutely phenomenal. The presentation is excellent, the box and packaging is elegant and tasteful. The rich blue color of t... See more

Company replied


Company details

  1. Jewellery shop

Written by the company

OTTASILVER is a boutique brand that specializes in offering high-quality and accessible men's jewelry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

685 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

My items came as expected in the package.

My items came as expected in the package. The sizing was a perfect fit. The quality of the gemstones regarding cut, clarity, and color were outstanding. I was highly satisfied with the workmanship of these items.

19 February 2026
Unprompted review
OTTASILVER logo

Reply from OTTASILVER

Hi Jennifer, thank you for your thoughtful review!

Rated 5 out of 5 stars

Stellar craftmanship

Stellar craftmanship! Beautiful blue beads match our ocean.

26 February 2026
Unprompted review
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Reply from OTTASILVER

Hi Scott! We sincerely appreciate your review and your support. It truly makes our day!

Rated 5 out of 5 stars

The bracelet is even nicer in person

The bracelet is even nicer in person. I ordered the lapis bracelet and the stone are exquisite. It’s very well made and feels very sturdy while wearing it. I have similar bracelets from a manufacturer in Europe who uses the stretchy cord, which has snapped on me. This bracelet is far superior.

24 February 2026
Unprompted review
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Reply from OTTASILVER

Hi Michael! Thank you for sharing your experience. We are delighted that the bracelet exceeded your expectations.

Rated 5 out of 5 stars

Love My Bracelet!

I purchased a malachite bracelet and I cannot be more pleased! It’s well made and looks great. As a woman, I went with a 6mm size small and it fits perfectly! If I had any notes at all for Ottasilver, I would add on the website that the time spent making the bracelet is NOT included in the delivery timeframe. I was curious about why it was taking awhile for the status of my order to change from “processing” to “shipped”, but a short email to their customer service department (and a quick reply) explained that all to me. Otherwise I am very happy with my purchase and have already placed an order for a second bracelet!

24 February 2026
Unprompted review
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Reply from OTTASILVER

Thank you for your review and for choosing us again. It means a lot to us!

Rated 5 out of 5 stars

The fit is perfect for the xl size and quality

The fit is perfect for the xl size. The quality is just a good. Over all the craftsmanship appears to be of exceptional quality and style. I like the way it feels and will definitely buy another piece should it last beyond expectations.

24 February 2026
Unprompted review
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Reply from OTTASILVER

Thank you for taking the time to leave a review. Your support motivates our team every day!

Rated 1 out of 5 stars

Scam

52 days and still no bracelet....Ordered bracelet early Jan. Did receive it a little over 3 weeks later. Too small. Promptly returned it for an exchange (within 1 day). Waiting 4 weeks, almost 5 weeks now and still no bracelet, no shipping or tracking info.
Beware!

11 January 2026
Unprompted review
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Reply from OTTASILVER

We are very sorry to hear about your experience. Exchanges can sometimes take additional time once the returned item arrives and is processed, but we completely understand your concern.

After this review was posted, a member of our Customer Happiness team reached out to you to check the status of your exchange and assist you in resolving the issue as quickly as possible.

Rated 5 out of 5 stars

I purchased two bracelets a dark blue…

I purchased two bracelets a dark blue tiger eye and green tiger eye and these are beautiful pieces. The craftsmanship is excellent and these both wear very well. Fit is excellent and the quality is great. Fast shipping and great communication from Ottasilver.

19 February 2026
Unprompted review
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Reply from OTTASILVER

Thank you for sharing your experience!

Rated 5 out of 5 stars

Stunner!

Absolutely stunning!!! What a beautiful piece!! I ordered the labradorite bracelet and when it arrived I was blown away at the craftsmanship and presentation. Such an amazing brand. Cannot recommend them enough!! Hands down the most beautiful piece of jewelry I own!! 👍👍

22 February 2026
Unprompted review
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Reply from OTTASILVER

Thank you so much for your incredible feedback. Your kind words mean the world to us!

Rated 5 out of 5 stars

Amazing quality and stunning beauty

Amazing quality and stunning beauty. Shipping was extremely quick and the packaging was high quality.

16 February 2026
Unprompted review
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Reply from OTTASILVER

Thank you for taking the time to share your experience! We are so glad you are satisfied.

Rated 5 out of 5 stars

I was delighted to find that Ottasilver…

I was delighted to find that Ottasilver not only provides high quality products ,skilfully crafted and beautifully designed but also there prompt response to any inquiries with clarity and reassurance.
I am very happy with my purchase , even more beautiful and it’s like custom made to fit precisely as you hoped it would feel and look wearing bracelets and ring alike.
Truly satisfying and excited for future purchases
Thank you Ottasilver for this amazing craftsmanship

20 February 2026
Unprompted review
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Reply from OTTASILVER

Thank you for your wonderful feedback! We truly appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

Very stylish and put together piece of…

Very stylish and put together piece of jewelry. Very lighter than it looks honestly might be a new everyday wear.

20 February 2026
Unprompted review
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Reply from OTTASILVER

Thank you for sharing your experience. We are so glad to know you are enjoying your new piece!

Rated 5 out of 5 stars

Excellent Quality, Real Silver & Outstanding Service

I am extremely satisfied with my purchase. The bracelet is made with durable, high-quality materials, and the silver components are real, which gives it a premium and authentic feel. The craftsmanship is excellent, and it feels solid and well-made. It is definitely worth the price.

Customer service was outstanding—professional, responsive, and very helpful throughout the entire process. They made the experience smooth and reassuring.

I highly recommend this store to anyone looking for genuine quality and reliable service. I will definitely be ordering again. Great experience overall!

20 February 2026
Unprompted review
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Reply from OTTASILVER

Thank you for your lovely feedback! Your support keeps us inspired every day.

Rated 5 out of 5 stars

Great product

Great product, worth the wait. Excellent craftsmanship, sturdy without being heavy. Definitely a quality item.

13 February 2026
Unprompted review
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Reply from OTTASILVER

Thank you for your lovely feedback. Your support truly means a lot to us!

Rated 5 out of 5 stars

I am SO Happy

I am SO Happy, as a customer. I ordered this ring as it showed 5-7 business day shipping. Later, I was told this doesn’t include the processing and packaging time, which was frustrating at first because the shipping at checkout usually reflects the entire duration for the delivery process. However, I reached out, and their team did everything in their power to make it happen and deliver to me in a timely manner. The ring was ABSOLUTELY perfection. Pictures don’t do justice. Way prettier in person. I am very happy with this brand and will continue being a customer for any future occasions. I just emailed them for an exchange due to sizing issue but am sure that will work out with their support to customers. 100% legit brand and we should continue supporting small businesses who care about making everything so special for us and our loved ones, Thank you Ottasilver team!

14 February 2026
Unprompted review
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Reply from OTTASILVER

Thank you so much for your kind words and support! We are glad we could assist and we will be happy to help you with the exchange to ensure the perfect fit.

Rated 2 out of 5 stars

They didn't scale operations to meet demand.

Well, it's the week before Valentines day and I ordered two weeks ago and still not shipped. If your business is going to do push advertising leading up to a holiday you should have the inventory and staff to handle orders commensurate with the ad spend.

29 January 2026
Unprompted review
OTTASILVER logo

Reply from OTTASILVER

We are sorry that your order has not shipped yet and completely understand your frustration, especially with Valentine’s Day approaching.

Periods like Valentine’s Day can bring a significant increase in order volume, but our team always works hard to process and ship orders as quickly as possible. After your review was posted, a member of our Customer Happiness team reached out to you to review your order and assist with the situation.

Rated 5 out of 5 stars

Just opened well packed box

Just opened well packed box. Immediately fell in love with bracelet. This is truly heirloom quality. Thank you.

11 February 2026
Unprompted review
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Reply from OTTASILVER

Thank you so much for your wonderful words. Enjoy wearing it, and thank you for choosing OTTASILVER.

Rated 1 out of 5 stars

Placed an order

Placed an order, card was charged, but they say there is no order on file

10 February 2026
Unprompted review
OTTASILVER logo

Reply from OTTASILVER

We are sorry for the confusion and understand how concerning this must have been. After reviewing the situation, we were able to locate your order in our system and have sent you an email with the details.

Our Customer Happiness team has reached out to assist you and make sure everything is clarified. Please check your inbox for our message, and feel free to reply if you need any further help.

Rated 5 out of 5 stars

Love the bracelet and quality

Muwemba was wonderful to help with my servicing for the correct size.

The braclets are beautiful and well made.

Purchased the blue tiger eye and multicolor tiger eye bracelet and love them 🙂

9 February 2026
Unprompted review
OTTASILVER logo

Reply from OTTASILVER

We’re grateful for your kind words and thrilled you’re enjoying your bracelets!

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