Outfox Energy Reviews 52,076

The agent I spoke to , Jay, was friendly, efficient and helpful. He was able to answer my query promptly and then recommended a cheaper deal. Great service.

Hi I was enquiring about a change of address, I spoke to Salah he was very helpful and knowledgeable about Fox Energy very polite and sorted me out for the immediate future I would rate 5 star the image above does not seem to work

Very helpful and patient as my internet was not very good thanks jay

Monalisa is helpful and able to respond to my enquiry instantly. However, it's disppointed that this company can't use credit card to make the direct debit, also asking too much when verifying my account. And I know these are not related to the customer service, hope the company will reiew its procedure in future.

Frustrating that I needed to contact them as they issued an incorrect final bill, however Wiktoria resolved my query quickly on the Live Chat function - great customer service to resolve the issue. 5 STARS for Wiktoria, however 4 stars for Outfox in general due to the incorrect final bill. Have been happy with there service for the past year in general!

Only just joined Outfox energy. Call answered very quickly which is rare nowadays. Stefan sorted out my query quickly . Excellent customer service. Very impressed

Aneez provided helpful service on the live chat regarding moving house and closing my account (as the online form was not especially clear).

He replied quickly and helped with my questions about the process.

Really excellent service. My call was answered almost instantly, had a good chat with Irshaad who has resolved all of my requests very promptly. Couldn't possibly complain.

Great consultant, Sadie, professional, helpful and polite.

I liaise with Wiktoria via the chat tab. She actioned my request to amend my direct debit and confirmed it was set up ready for my next payment. All done within 5 minutes.

I am in the process of joining Outfox Energy and so far I am very impressed:-

1. The simplicity of joining
2. My phone call being answered almost immediately.
3. Being able to speak to someone on a clear line who I had no problem communicating with.
4.Myra dealt with my call and sorted my issue in no time and with no fuss, she was very polite, clear and knowledgable.

Used the online chat service to change tarriffs and it was super quick and easy! Great service as always.

I dealt with Jayne in customer service who was very helpful and efficient.

quick and easy and its nice great to actually speak to adviser not a machine. Wiktoria most helpfull

Monalisa was brilliant, great onboarding process so far

Jayne answered all my questions and explained all I needed about the new smart meter readings

I switched to Outfox a couple of weeks ago on a really competitive 2 year fixed rate deal. I supplied all my meter readings via the app at the time of switching, but realised this morning that the day and night electric readings had not been registered, although the gas reading was showing correctly. I suspect it was a system blip but could also have been user error!

I called this morning to query the issue. Unlike my previous supplier, Eon, where I usually experienced long queues, the phone was answered immediately by Mohammed. He was friendly and professional, took the meter readings over the phone and updated my account immediately. He also read everything back to confirm he had the correct data.

Customer service is so important when dealing with utility suppliers. This was a simple issue, but based on my experience this morning, I’d have no hesitation in recommending Outfox.

Great speedy service with Wiktoria at Outfox using the online chat service