Outfox Energy Reviews 52,080

All my questions were answered by Saleh, clearly and is a credit to his team. Outfox Energy have been the best energy supplier we have ever had👍

Bunmi was very helpful and quick to provide me the information I needed

Love Outfox
They are easy to deal with, and the customer service is quick, easy and fast to deal with any questions. Customer Service (via the chat) was really easy to navigate. None of the ENDLESS bot questions to be met with no solution. I clicked one button and spoke to someone.

Wow, the representative was very helpful, professional and efficient!

I did not have to wait long and I appreciate that within the first 4 options, I could ask to talk to customer service to!

You resolved my query.
Thanks for getting onto this promptly and resolving it effectively. Thank you Wiktoria.

Very efficient to the point but courteous

I was asked for a meter reading and I queried why I needed to do this when I have a smart meter to be told whilst my electric meter is working correctly my gas meter is not and was asked again for a meter reading. As at almost 76years old I’m unable to get down and read the gas meter as it’s on the floor and in the far corner of an under stairs cupboard I managed a few days later to get my son to read it and I sent it Ive had no acknowledgment of this but a further email asking me to complete an attached form however there is no form attached.

Very little waiting time, almost straight through to customer service
Information accessed quickly by Mohammed and agreed refund and new DD. Process explained clearly. Friendly and efficient response.

Agent was very helpful. Very useful advice received and all queries answered.
Thank you

Wiktoria was very helpful and was great to chat with someone instead of endlessly scrolling FAQs. Wiktoria came to a solution quickly and managed my expectations on timelines and turnaround.

Wiktoria was super helpful and answered my questions very quickly

Jay was very helpful and dealt with my request efficiently and professionally

Initially I had a query about a refund where i had been given the wrong information by Customer Service. Saleh took over, checked the recording of my call, confirmed the facts and agreed that on receipt of this month's DD he will arrange an emergency refund in 5 instead of 10 working days. He called back earlier than agreed and was honest that there had been an error. Both were appreciated

Sorted the Issue quickly to my full satisfaction-Aneez did a good job!

Quick and helpful response to queries raised

Request to helpline.

Spoke to HETAL regarding Gas/Electric monitors. Received excellent advice from HETAL.
Very happy with your HELP line resolution.

We have just switched to Outfox on a fixed rate deal.

We were struggling to understand the outside smart meter to send off a.the starting meter reading, we contacted the customer service team and received an immediate response from Danni (Team Outfox Energy), who sent a simple video explanation.

Very impressive and thank you.

Louise Cobbold

Jayne was very courteous and helpful in dealing with my query

Quick and efficient staff. The live chat interface on the web is not great though. Fails to reconnect and had to start live chat conversation 4 times. Staff very helpful.