oVertone Color Reviews 

14,745
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the products for leaving their hair soft, shiny, and healthy, often resulting in vibrant, rich colors that receive compliments. Many also find the application process and ordering experience to be easy and straightforward. Conversely, a small portion of people felt dissatisfied with order fulfillment, citing missing items, incomplete deliveries, lost packages, and slow shipping times. Some reviewers also noted product inconsistencies, including formula changes, unexpected color outcomes, quick fading, and issues with texture or staining.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing excitement to try it but... See more

Quality

Customers had ambiguous experiences with quality, with many expressing satisfaction, praising the products... See more

Order

Reviewers mention negative feedback about order fulfillment, with many customers reporting not receiving... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the product's ease of use and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting prompt service and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love using titanium overtone. I am in the process of growing out my grays. With that comes nasty brassy strands. With the titanium it transforms the dry washed out look, leaving the silver vibran... See more

Rated 4 out of 5 stars

Very good product but very very pigmented! I had blue hair for 5 years and I used the blue depositing mask for years to maintain my color, you just need to wear gloves when applying or it can tint you... See more

Rated 3 out of 5 stars

The dye didn't work for me, it was more dull brown than red and just darkened hair. The consistency is also difficult to apply. What really could be improved is actual instructions instead of a few st... See more

Rated 3 out of 5 stars

I am getting compliments. However, the color fades very quickly into various shades of pink. It looks great for about one or two days (the actual mask, not the conditioner). I wish you could create a... See more


Company details

  1. Hair product shop

Written by the company

Semi-permanent pigmented conditioners & nourishing hair care products. oVertone offers a hair-healthy alternative to hair dye and simple in-shower solutions for color maintenance. 100% vegan & cruelty-free.


Contact info

3.7

Average

TrustScore 3.5 out of 5

15k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.7

All reviews

(14,745)

163 reviews in the last 12 months

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Rated 3 out of 5 stars

Overtone is good, but not amazing.

The shipping price is really annoying, I've heard really good things, but the shipping price is so stupid. Also, there is not a lot of variety of colors, I wish there were some lighter blues. I really like how it shows how to use, and such. I also like how they have hair strength and such. I would recommend putting what oz to use for what lengths.

10 October 2025
Rated 4 out of 5 stars

When I decided to grow out my grey…

When I decided to grow out my grey after 30+ years of permanent dyes, I tried many products to blend the grey with the brown parts of my hair. All of these gave practically zero results until I found Overtone twilight titanium. It works so well that I now have a subscription. I gave one star off only because their website only features young models with dramatic color changes. They should really consider marketing to mature women also.

9 October 2025
Rated 1 out of 5 stars

Nope

I’m receiving a survey for review, but haven’t received the product, so maybe wait to send a survey, so that I can actually leave an honest review!

10 October 2025
Rated 5 out of 5 stars

From hating my hair to loving it!

I have a mousy blonde natural color and have gone lighter for most of my adult life. I stopped dying my hair to keep from damaging it, but my natural color just left me looking washed out. Overtone Espresso Brown was the perfect solution! My hair is rich with color and soft and silky after also using The Remedy for fine hair. I'm excited to keep it going and experiment with different shades. Thank you, Overtone!

8 October 2025
Rated 5 out of 5 stars

A1 customer service

I've always been an Overtone girly, especially when I was maintaining silver hair lengthening down to my bottom!
Recently after a health diagnosis I needed a desperate change from my natural hair, so I knew to come to Overtone! I found the perfect duo for my new subtle split hairstyle! Upon the packages arrival I noticed it had been delivered to my old address; Overtone didn't hesitate to replace my order and make it right!! Now that's A1 customer service! It happened overnight. 10/10 from me always!

7 October 2025
Rated 4 out of 5 stars

Love the product

Love the product, the ordering experience, and the customer service. The only thing that could improve would be the packaging, which I’d love to see shift to lower-impact pouches, for example.

7 October 2025
Rated 2 out of 5 stars

Shady way of giving percentage off of items

Why when you have a sale, do you automatically get the lesser priced item for the percentage off? Why would you not give an equally priced item the percentage discount?? As an established customer, in good standing, this seems like a shady way of doing business

7 October 2025
Rated 5 out of 5 stars

I’ve used Overtone before

I’ve used Overtone before. I’m always pleased with the color and condition of my hair. I get a lot of compliments on the color, especially on a sunny day. I use Royal Plum color conditioner and mask.

4 October 2025
Rated 2 out of 5 stars

CS is terrible, product fades too quick

Their dyes only work well on freshly beached porous hair, otherwise will fade very quickly even if your hair was a lighter shade. not worth the money for the upkeep of recoloring every 2-3 weeks.

Their subscription program doesn't send out a reminder so you can make changes in time, instead you're stuck paying for return shipping costs. Within minutes of receiving an email that I had an order "created" I tried to chat with CS but no one ever responds (wasn't the first time) and it goes to their email. by the time they reply it's "ooops, your order is too far in the shipping process and we can't do anything for you". really? either send out reminders OR have someone on chat 24/7.

27 August 2025
Unprompted review
Rated 3 out of 5 stars

The dye didn't work for me

The dye didn't work for me, it was more dull brown than red and just darkened hair. The consistency is also difficult to apply. What really could be improved is actual instructions instead of a few steps. Most home dye kits include lots of guidance and tips for different situations.

5 January 2025
Rated 1 out of 5 stars

ZERO customer service help

I had this at my house for a couple of months now, the color is way too bright in person on the box. I sent in a request for return the second I opened it an NO REPSONSE

12 August 2025
Unprompted review

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