I love using titanium overtone. I am in the process of growing out my grays. With that comes nasty brassy strands. With the titanium it transforms the dry washed out look, leaving the silver vibran... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Semi-permanent pigmented conditioners & nourishing hair care products. oVertone offers a hair-healthy alternative to hair dye and simple in-shower solutions for color maintenance. 100% vegan & cruelty-free.
Contact info
Denver, United States
- https://help.overtone.co
- overtone.co
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overtone is good, but not amazing.
The shipping price is really annoying, I've heard really good things, but the shipping price is so stupid. Also, there is not a lot of variety of colors, I wish there were some lighter blues. I really like how it shows how to use, and such. I also like how they have hair strength and such. I would recommend putting what oz to use for what lengths.
When I decided to grow out my grey…
When I decided to grow out my grey after 30+ years of permanent dyes, I tried many products to blend the grey with the brown parts of my hair. All of these gave practically zero results until I found Overtone twilight titanium. It works so well that I now have a subscription. I gave one star off only because their website only features young models with dramatic color changes. They should really consider marketing to mature women also.
Nope
I’m receiving a survey for review, but haven’t received the product, so maybe wait to send a survey, so that I can actually leave an honest review!
I haven’t received my order yet!
Still have not received any shipping…
Still have not received any shipping details several days later.
Great products every time!
From hating my hair to loving it!
I have a mousy blonde natural color and have gone lighter for most of my adult life. I stopped dying my hair to keep from damaging it, but my natural color just left me looking washed out. Overtone Espresso Brown was the perfect solution! My hair is rich with color and soft and silky after also using The Remedy for fine hair. I'm excited to keep it going and experiment with different shades. Thank you, Overtone!
Really good experience
Really good experience, they helped really faster all my questions concerning about product ingredients and tips for trying on for my allergies
A1 customer service
I've always been an Overtone girly, especially when I was maintaining silver hair lengthening down to my bottom!
Recently after a health diagnosis I needed a desperate change from my natural hair, so I knew to come to Overtone! I found the perfect duo for my new subtle split hairstyle! Upon the packages arrival I noticed it had been delivered to my old address; Overtone didn't hesitate to replace my order and make it right!! Now that's A1 customer service! It happened overnight. 10/10 from me always!
Love the product
Love the product, the ordering experience, and the customer service. The only thing that could improve would be the packaging, which I’d love to see shift to lower-impact pouches, for example.
I’ve always loved Overtone’s quality
I’ve always loved Overtone’s quality, and customer service.
Shady way of giving percentage off of items
Why when you have a sale, do you automatically get the lesser priced item for the percentage off? Why would you not give an equally priced item the percentage discount?? As an established customer, in good standing, this seems like a shady way of doing business
Easy to order
Easy to order; great variety to choose from; hair stays healthy and shiny; safe for hair
It is fun to get color from Overtone
It is fun to get color from Overtone. My hair always feels soft and conditioned after coloring my hair.
I’ve used Overtone before
I’ve used Overtone before. I’m always pleased with the color and condition of my hair. I get a lot of compliments on the color, especially on a sunny day. I use Royal Plum color conditioner and mask.
CS is terrible, product fades too quick
Their dyes only work well on freshly beached porous hair, otherwise will fade very quickly even if your hair was a lighter shade. not worth the money for the upkeep of recoloring every 2-3 weeks.
Their subscription program doesn't send out a reminder so you can make changes in time, instead you're stuck paying for return shipping costs. Within minutes of receiving an email that I had an order "created" I tried to chat with CS but no one ever responds (wasn't the first time) and it goes to their email. by the time they reply it's "ooops, your order is too far in the shipping process and we can't do anything for you". really? either send out reminders OR have someone on chat 24/7.
The dye didn't work for me
The dye didn't work for me, it was more dull brown than red and just darkened hair. The consistency is also difficult to apply. What really could be improved is actual instructions instead of a few steps. Most home dye kits include lots of guidance and tips for different situations.
ZERO customer service help
I had this at my house for a couple of months now, the color is way too bright in person on the box. I sent in a request for return the second I opened it an NO REPSONSE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








