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I spent a full day migrating my project from a free host to my first—and obviously now my last—VPS at OVH, hoping for something more stable and professional. The irony is so thick it’s... See more
Company replied
The given information was helpful. It was a bit difficult to get a Chat due to many people that tried that at the same time
On first response, discarded all responsibility, but after messages exchanged and after some time, they provided some compensation procedure. Thank you for being reasonable and to understand. (I have... See more
Company details
About OVHcloud
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
59100, Roubaix, France
- https://help.ovhcloud.com
- ovhcloud.com
3.9
Great
7K reviews
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Nonexistant customer service
The customer service is simply nonexistent.
I haven't been able to access my Outlook inbox after a missed payment, and despite settling the overdue payment, I'm still not able to access it.
I have tried to contact them through several channels, but the result is always the same: "just figure it out and go read the guides".
They take your money, then block your services, and when you need help, the advisor on the online chat doesn’t even wait for you to reply. They end the conversation and the bot tells you to go read their manuals.
This is preposterous!!!!!!!
I do not recommend them AT ALL. Complete waste of money!
9 March 2026
Unprompted review
Reply from OVHcloud
Hello Lala,
I am truly sorry to hear about the difficulties you've encountered with our services and support. At OVHcloud, we strive to provide quality assistance.
I understand your frustration and want to assure you that we take your feedback very seriously. We are continuously working to improve our support to deliver the best possible customer experience.
To better understand the situation and assist you promptly, could you please respond to the information request I have just sent you? You can reply by providing your OVHcloud account ID (xx12345-ovh).
Best regards,
Homéfa S.
Poor service quality, lack of trust
Poor service quality compared to the competition. Lack of trust. They can't solve problems they have within their system. Support is practically non-functional. The dashboard is unintuitive. There are also many other reasons why I wouldn't recommend OVH. To summarize: There's absolutely no reason to choose this company.
9 March 2026
Unprompted review
Reply from OVHcloud
Hello Jared,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Great support
The problem was immediately identified and resolved. Excellent communication, many thanks
9 March 2026
Unprompted review
Reply from OVHcloud
Hi Alessandra,
We're glad to see that the problem was resolved quickly!
We appreciate you mentioning our excellent communication and thank you very much.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
OVHcloud Support team
Service parfait
9 March 2026
Unprompted review
Reply from OVHcloud
Bonjour Rayann,
Nous sommes ravis d'apprendre que nos services sont à la hauteur de vos attentes. Nous vous remercions pour votre commentaire positif et espérons continuer à vous satisfaire.
Toute l'équipe d'assistance d'OVHcloud est prête à vous aider via nos canaux, que ce soit par téléphone, ticket, livechat ou réseaux sociaux.
Cordialement,
OVHcloud Support
Price increase
Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection.
Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50% more randomly with an excuse of RAM prices because of AI.
9 March 2026
Unprompted review
Reply from OVHcloud
Hello there,
We are delighted to read your feedback regarding our servers.
At OVHcloud, our teams are committed to providing you with quality services and support.
Regarding the prices, the increase is inevitable due to the cost of RAM. Many suppliers have already increased their prices for the same reasons.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
CS15311453
CS15311453 - Great customer support ! Didn't know how OVH worked and needed to cancel some services. Aldair was super helpful and took the time to answer all of my questions.
8 March 2026
Unprompted review
Reply from OVHcloud
Hi Sacha Delouvrier,
We're happy to hear that our support was helpful while you were canceling some services.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
OVHcloud Support team
Thank you
Thank you, OVH. A respectable company and a well-established institution built on a strong and deeply rooted system and infrastructure. My respect and appreciation as a loyal customer of over 14 years.
My experience with them is that they support me with any problem. Just today, they resolved my issue with exceptional speed and flexibility. I wish this company continued prosperity and progress, and I will remain with them for life, God willing.
1 March 2026
Unprompted review
Reply from OVHcloud
Hi Shrzad com,
We appreciate your loyalty over the past 14 years. We're happy to hear that we consistently support you and resolved your recent issue quickly. We value your continued trust in our services and wish to continue meeting your needs.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
OVHcloud Support team
I had a problem after buy a hosting pro…
I had a problem after buy a hosting pro plan and they give me excelente support to fix it.
2 March 2026
Unprompted review
Reply from OVHcloud
Hi Federico Giampietri,
We're glad to see that our support team provided excellent assistance in resolving the issue you experienced after purchasing the hosting pro plan.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
OVHcloud Support team
BE CAREFUL WITH THE PUBLIC CLOUD
BE CAREFUL WITH THE PUBLIC CLOUD
They charge you for a service which is not used and even the support is confirming it. Nothing has been used on a project, it was just activated and they even not care.
Answer from support:
Publlic Cloud project, after verification we found that you activated some Object storage, and you are being charged for the reference " DPU for data processing engine Data Platform on region gra".
Please take in consideration that you are charged by usage, the service is charged while it's active even if it's not being used.
If you would like to stop the charges please make sure you cancel the services as soon as possible.
BE CAREFUL
6 March 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
I see that my colleague Débora was able to offer you a solution via ticket CS15280977 and that this ticket is now marked as resolved.
If necessary, please reply to her so we can resolve your request.
Regards,
Maxime.R
urgent ticket answer in 3 days without…
urgent ticket answer in 3 days without any solution even when payment is done.
6 March 2026
Unprompted review
Reply from OVHcloud
Hello Ivars,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We strive to cover the majority of common requests via our website and guides.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Excellent Support and Quick Resolution
I had an issue with my hosting and domain not being linked properly. Luca B. from the OVHcloud team was extremely helpful and professional. He explained the process clearly, guided me on how to save my data, and quickly validated my refund request so I could start fresh. The response time was good and the solution provided was perfect. Very satisfied with the customer service!
5 March 2026
Unprompted review
Reply from OVHcloud
Hello ASIF IQBAL,
We appreciate your feedback regarding the clear explanation, guidance, and quick validation of your request. We are glad the response time and solution met your expectations.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
OVHcloud Support team
Fast assistance and accurate delivery…
Fast assistance and accurate delivery information i need, thanks to Ms. Deborah for assisting me
5 March 2026
Unprompted review
Reply from OVHcloud
Hello dev zeus,
We're glad to read that you received fast assistance and accurate delivery information. We appreciate you taking the time to share your positive experience with us.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
OVHcloud Support team
Poor service quality
I have been a customer for several years, and unfortunately the service has become increasingly frustrating.
Multiple times a year, my credit card is suddenly removed from the system, and I am required to make the payment manually. This is extremely inconvenient and unnecessary. An online service provider should be able to handle automatic recurring payments reliably — that is basic functionality.
On top of that, prices seem to be increasing constantly and, in my opinion, unreasonably.
Today I tried to pay an invoice and encountered around ten different error messages during the payment process. I still don’t even know whether the payment went through or not. For an IT company, this level of unreliability and poorly functioning billing systems is simply unacceptable.
I sincerely hope the company improves its payment systems and overall reliability, because long-term customers deserve a smoother and more professional experience.
4 March 2026
Unprompted review
Reply from OVHcloud
Hello Jani,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
For information purposes and as indicated in our contracts, the only reasons that may result in the deactivation of a bank card present on a customer account are the following:
- When the account holder deactivates the payment method,
- When the payment method expires,
- When the payment method is rejected several times by the bank (insufficient balance, security code not validated (3 DS), etc.) when the service is renewed.
In order to analyze the various difficulties encountered as well as the exchange of information with our support, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
---
MAJ (10/03/2026)
Thank you for this additional information.
After examining your exchanges with our services, I note that the payment for the order was refused by the banking organization.
I invite you to contact the banking organization to get an update on the situation.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor
LaiM
Issue resolved - Prompt and professional refund
I initially had some issues with the service not fitting my needs and was frustrated with my experience. However, I am updating my review to 5 stars because their team stepped up and processed a full refund for me today without any hassle. It's rare to find a company that handles cancellations and refunds so professionally and respects their customers even when things don't work out. I really appreciate their integrity and customer service in resolving this!
25 February 2026
Unprompted review
Reply from OVHcloud
Hello Simos,
Thank you for taking the time to submit your opinion on Trustpilot, and I am sorry for this feedback.
OVHcloud is constantly improving its services, and training support technicians to reduce the time it takes to process requests, so that we can provide you with complete answers when you need them.
Our Control Panel is also updated frequently, to ensure we have clear and accurate information for each of our services.
In order to analyze the various difficulties encountered as well as your exchange with our services, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
----
MAJ (10/03/2026)
Thank you Simos , for this additional information.
After analyzing your customer space, I note that an exchange is currently being processed with our teams.
I have relaunched your request so that you may receive a precise and complete answer as soon as possible.
Thank you for your understanding and patience.
I look forward to our return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Intervention rapide par Wajdi suite a…
Intervention rapide par Wajdi suite a un probleme d'adresse bloquée pour Spam, disponible et réactif, rien a dire à part merci.
3 March 2026
Unprompted review
Reply from OVHcloud
Hello Rafael,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
The given information was helpful
The given information was helpful. It was a bit difficult to get a Chat due to many people that tried that at the same time
2 March 2026
Unprompted review
Loyal 20-Year Customer - Entire Website Suspended in 24 Hours
I never thought I would write a review like this about OVH.
I have been a customer for nearly 20 years. My website has been running for over 10 years without any significant downtime. Yet it was unilaterally taken offline by OVH, without proper notice or a reasonable timeframe to respond.
I received a notification regarding allegedly copyrighted images. That is normal. I have always handled such requests seriously and cooperatively whenever they occur. However, less than 24 hours after the notification, the entire server was suspended for “absence of answer.”
Less than 24 hours.
There was no hack, no malware, and no security breach. This was simply user-generated content on a recipe platform. Despite this, the entire service was shut down, impacting thousands of users.
I consider this action disproportionate and abusive.
Since the suspension, I have not received any clear response to my emails.
I genuinely feel targeted by OVH’s “Abuse” team. Their handling of the situation appears opaque and excessively aggressive. If this can happen to a loyal customer of 20 years, it can happen to anyone.
For transparency, the related ticket is: QXTKBPVFQX.
I strongly recommend considering another hosting provider.
If possible, outside the European Union (if you can manage GDPR compliance), or alternatively in Eastern Europe.
Very disappointed.
27 February 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Horrible!
Horrible!! Take my money and dont provide good services. Just trash. GIVE ME MY MONEY BACK SCAMERS!!!!
I signed up for VPS and couldnt login, so tried to cancel and its not possible, they lock you in and then spend days/weeks giving you the run around. AVOID SCAMMERS AND CREATE CHARGBACK WITH YOUR BANKS DIRECTLY! For eny assistence regarding CH - wrime me here
1 March 2026
Unprompted review
Reply from OVHcloud
Hello Dani,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
As a reminder, and as indicated in our general terms and conditions of service, when placing an order, an identity verification may take place with our account security team: https://www.ovhcloud.com/en-ie/terms-and-conditions/contracts/
The order can therefore be canceled by our service in charge of order validation, if your customer account information is incomplete or non-compliant.
Please check this information and update it (full name and surname, a full and accurate mailing address) before placing a new order.
The information must also correspond to the information of the payment method holder.
If the information is correct, new orders will be issued as soon as possible.
I can assure you that when you cancel an order, we do not make any payments.
If you see a "bank pre-authorization" (reservation of the amount by the bank) on your payment card, it will expire within a period of "9 to 14 days" from the date your order was placed.
We're sorry, we can't take action on these bank deadlines and I invite you to check with your bank for this part, so that the bank deletes this information from your bank account more quickly.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
Had question, had my answer, perfecto !
Had an simple, but important question and like always i had my response in few minutes, on Saturday ^^
So thx Débora !
28 February 2026
Unprompted review
Reply from OVHcloud
Hello Maxime,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
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