Thank you for your support, I confirm the resolution. However I notice that it is hard to reach your support and this point need to be reviewed
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spent a full day migrating my project from a free host to my first—and obviously now my last—VPS at OVH, hoping for something more stable and professional. The irony is so thick it’s... See more
Company replied
The given information was helpful. It was a bit difficult to get a Chat due to many people that tried that at the same time
On first response, discarded all responsibility, but after messages exchanged and after some time, they provided some compensation procedure. Thank you for being reasonable and to understand. (I have... See more
Company details
About OVHcloud
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
59100, Roubaix, France
- https://help.ovhcloud.com
- ovhcloud.com
3.9
Great
7K reviews
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very slow setting up a VPS and…
very slow setting up a VPS and extremely slow support
28 February 2026
Unprompted review
Reply from OVHcloud
Hello Michael,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you encountered difficulties while setting up your VPS and that our support did not meet your expectations in terms of response time.
To better understand the situation, we would like to gather a bit more information. Could you please provide your customer ID (e.g. xx12345-ovh) in reply to this message? This will allow us to review your case and find a solution to improve our services.
We take all customer feedback very seriously, as it helps us identify areas for improvement.
We appreciate your cooperation.
Best regards,
Dieynaba K.
The support agent saved the day!
The support agent, Andre, managed to fix all my issues with invoicing and orders (which I made myself, and was not able to figure out the solution myself).
Excellent communication, proactiveness, can surely recommend.
Thanks Andre!
27 February 2026
Unprompted review
Reply from OVHcloud
Hello Jurek,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Long-term VPS user
I have been using OVH as my VPS provider for several years now, and the results have always been good value for money.
I recently contacted them regarding upgrading my VPS, and they were very helpful and sorted it out for me without issue (ref: CS15196164).
27 February 2026
Unprompted review
Reply from OVHcloud
Hello Andrew,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
This is my worse choice for hosting I…
This is my worse choice for hosting I have ever made. I am currently completely locked out of the OVHcloud Control Panel. I have forgotten my account password.
I have attempted the 'Forgot Password' workflow multiple times, but I am not receiving the recovery email, despite the system stating it has been sent. No phone number for help.
26 February 2026
Unprompted review
Reply from OVHcloud
Hello Garry,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
For your information, when you reset your password, the validation code can be sent up to 30 minutes to the main account address.
I also advise you not to make several requests at the same time so as not to hinder the receipt of the validation code.
I will send you a guide to help you with this process: https://help.ovhcloud.com/csm/en-ie-account-manage-password?id=kb_article_view&sysparm_article=KB0042978
In advance, I will invite you to use an up-to-date browser such as "Chrome" or Firefox", emptying the "caches" and "cookies" beforehand.
I also invite you to check your "unwanted" emails as well as your "spam".
If you have a "VPN", I encourage you to disable it for the time it takes and use a private browser.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Low price & great quality
OVH considers "free email and free whois/privacy" as 2 rights when purchasing a domain name; 90% of other competitors bill you extra for those.
Their VPS pricing are also very low compared to competition and setup got easier over the year and quality is good.
1 February 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
The response time to inquiries has…
The response time to inquiries has noticeably improved, especially via chat. The AI chat is still not useful.
26 February 2026
Unprompted review
Reply from OVHcloud
Hello Dainius,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Thanks to the support team
I needed to perform a task on my account. So I contacted chat support and received a quick response and a lot of help from Irene, who guided and assisted me. Many thanks to the support team for their efficiency.
26 February 2026
Unprompted review
Reply from OVHcloud
Hello Ukeii,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Very quick and clear response
Very quick and clear response to confirm « OVH » payment requests which I had received by email were fraudulent.
26 February 2026
Unprompted review
Reply from OVHcloud
Hello Lee,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
I would like to thank the OVHcloud…
I would like to thank the OVHcloud support and claims team for their assistance with my request. The team handled the case professionally and kept me informed throughout the process. They clearly explained the situation regarding the contract renewal and guided me on the available options.
I appreciate their effort in reviewing my case and offering a solution. The communication was polite and helpful, and I am grateful for their support.
Overall, I am satisfied with the service provided and the way my request was handled. CS15062390
19 February 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Great for Individuals, but not my favorite for a Swiss company
I am using OVH for many years. Probably over 10 years now. I use it mostly for web domains.
The prices are good. For individual people that is easy and intuitive to use. And that is how I used OVH before, to keep my private domains.
But for a company based in Switzerland, doing business with OVH is really complicated in my experience. I would give a better review if they make their procedures for the required documents a bit more transparent.
I understand that not every European hosting service cares about having a Swiss VAT. But OVH is one of the bigger hosting services across Europe.
Please note that Switzerland is a bit different with its tax-procedures, so if your company is based in the EU, the service might work for you well.
While their support and Swiss tax procedures can definitely improve, my review is nonetheless positive. This is because OVH is a long-term sponsor of the "Let's Encrypt" project and helps to build a safer web affordable also to individuals and small companies.
26 February 2026
Unprompted review
OVH has reliable infrastructure
OVH offers reliable infrastructure and good value for the price. Their services run smoothly once everything is set up, and the performance has been consistently strong for my needs. The only drawback is that support tickets aren’t always easy to resolve—responses can take time, and sometimes you need a bit of persistence to get to the right solution. Overall, though, it’s a dependable provider with great potential if the support experience becomes more streamlined.
25 February 2026
Unprompted review
This is one seriously deluded company:
POV: You hire an #antifraud specialist for your business. They then ask your customers to send you images of their credit cards over the internet.
Would you be even slightly concerned about your decision to hire them?
OVHcloud aren't.
The irony isn't lost with them, when you employ an #antifraud team who ask people to put their personal data at risk.
This is one seriously deluded company:
This was the information they wanted from me (directly quoted from the email received):
A government-issued photo ID,
A picture of the credit card used in the transaction including, the name matching the listed name in the Manager account, AND
The last 4 digits of the card number,
A photo of yourself holding the government-issued Photo ID provided above.
This is the information they wanted from me.
An image of my credit card
They wanted an actual image of my credit card,
Did they not get the memo that this is 2026 &there are services that deal with verification. Even if I were stupid enough to send an image of my credit card, it's a virtual one - which they should realise that virtual cards now exist - because its 2026, not 1956.
What planet are these people living on? Because it's certainly not this one...
The response to this review is a lie. The information they wanted - stated above - is directly taken from the email I received. They wanted me to send an image of my credit card to them.
If you want to sue me for defamation though - go ahead. Sue me. I’ll wait.
Update
Still no defamation lawsuit. Guess I was telling the truth after all then….
24 February 2026
Unprompted review
Reply from OVHcloud
Hello,
First of all, we want to thank you for the time you spent sharing your opinion on Trustpilot.
We take your feedback very seriously, and we sincerely apologize for your experience.
For your information, the Trustpilot account through which you submitted your review is linked to OVHcloud "EU".
We can assure you that our identity validation procedures do not include the practices you have mentioned.
Data protection is a top priority for us.
We use GDPR-compliant tools to guarantee optimal security for the information we transmit.
Regarding your account that is attached to the OVHcloud subsidiary "US", we are unfortunately not able to analyze the situation, as they are subject to the "Patriot Act" and I am sorry for that.
We recommend that you contact the US-based support team for further clarification on this situation.
Please ensure that the exchange is not a phishing attempt to obtain your personal information.
It is always prudent not to transmit documents until the authenticity of the request has been confirmed.
Thank you for your understanding.
While we wait for our "US" teams to return, we wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Dear Team,
Dear Support Team,
We are still waiting for your response regarding our account login issue. We are unable to access our account, and no resolution has been provided so far.
We have placed an order for six (6) VPS servers and nine (9) additional IP addresses, but due to the login issue, we are completely unable to access or use any of the services.
If you are unable to restore access to our account and provide the ordered services, we kindly request a full refund of the total amount paid.
Please treat this matter as urgent and provide a clear update on:
Why our account login is not working
When access will be restored
If not resolvable, the process and timeline for a full refund
We look forward to your support and prompt response.
Thank you.
Best regards,
Sonali Virwal
25 February 2026
Reply from OVHcloud
Hello Virwal,
We are sorry to hear about the closure of your account.
At OVHcloud, we focus on the security of our users' accounts.
Access to an account may be restricted due to suspected fraud or a violation of our terms and conditions.
We will investigate internally to better understand the reasons for this blockage.
An email will be sent to you on the email you have communicated to us.
EDIT : 02/03/2026 03:10 PM
Thank you for details.
We have forwarded your request to the validation team for a second analysis.
It appears that the team does not find the necessary guarantees for compliance with our general conditions.
The last order on February 23, 2026, has been canceled. The corresponding amount will not have been debited and will be available on your payment method between 14 and 30 days.
If the amount appears as debited from your bank, it is a pre-authorization commonly called bank imprint. This one disappears after a certain time depending on the banking institutions.
Thank you for your understanding.
Homéfa S.
mauro--barcelonatours.net--CS15238766
after i did the migration with of the website to OVH i had a great improvement in everything! also they now have a good costumer service i they help you at the phone and by email
24 February 2026
Unprompted review
Reply from OVHcloud
Hello Mauro,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
The worst hosting provider
The worst hosting provider. They just steal money from you. It’s very easy to buy a VPS and pay, but then they cancel your order without any real reason and simply don’t return your money. If you try to contact them, it’s nearly impossible.
22 February 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for taking the time to submit your feedback on Trustpilot and we sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
When placing an order, a period of "48 hours" is required in order to be able to validate the identity of the account holder.
OVHcloud reserves the right to cancel an order if the account information is not compliant and I am sorry.
In this situation, I assure you, no payment is "finalized" and "processed".
If you notice a "bank pre-authorization" (reservation of the amount by the bank) on your payment card, it will expire within a period of "9 to 14 days" and on PayPal within a period of "21 to 29 days" from the date on which your order was placed.
We're sorry, we can't act on these banking deadlines and I invite you to check with your bank for this part.
For our part, the order cancelation confirmation has already been sent on the day of the order cancelation.
In order to analyze the various difficulties encountered as well as your exchanges with our services, we invite you to respond to the request for information that I have just sent you. You can reply by sending us your OVHcloud account ID (xx12345-ovh).
Thank you for your understanding, and we remain at your disposal.
While we await your return, we wish you an excellent day.
Your OVHcloud advisor.
^LaiM
----
MAJ (03/03/2026)
Hello,
Thank you for the additional information you have provided.
After reviewing your interactions with our services, I find that the order has been canceled, as the account information does not allow for a secure transaction.
Once again, I am very sorry about the situation, and I would ask you to check the information stored on the account, as well as the payment method used.
Once done, I will invite you to set up a new order.
I thank you in advance for your understanding, and I remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor
LaiM
Wrost vps service .wrost support .. you can buy ovh service but dont expect any type of support at all .
VPS suspended within 24 hours – 6 days later still no resolution, no refund, no service
I ordered a VPS from OVHcloud with the intention of deploying a web application for production use. I carefully prepared the server, followed standard security practices, used strong passwords, and deployed only a normal Next.js web app with internal API calls over TCP (HTTP/HTTPS).
Within the first 24 hours, the VPS was suddenly suspended by their anti-hack system.
What was most frustrating was not the suspension itself — I understand security checks are necessary — but what happened after that.
My original ticket was blocked with a statement that the VPS could not be restored or refunded, without any proper technical review or attempt to help resolve the issue.
After I opened a new ticket and provided:
full technical clarification
confirmation of AUP compliance
details of the application
confirmation of malware checks
agreement to follow all security recommendations
I have now been waiting 6+ days with only a single response.
During this time:
No VPS access
No restoration
No refund
No clear timeline
No real support
This means a significant portion of my paid monthly service has already been wasted while I am completely unable to use the product.
The most disappointing part is the lack of timely communication.
For a company that promotes itself as a professional cloud provider, taking nearly a week to handle a suspended service — while the customer has zero access — is simply unacceptable.
I am not running spam, VPNs, bots, scanners, or any abusive services.
This is a normal web hosting use case, and instead of being helped to resolve the situation, I have been left waiting without service or refund.
At this point, the experience feels like:
You pay for a VPS
It gets suspended immediately
You lose days of your billing cycle
Support replies extremely slowly
No compensation, no resolution
This is by far the worst VPS support experience I have had.
I hope this review encourages OVHcloud to:
provide faster response times for suspended services
offer fair billing adjustments for downtime caused by their security systems
actually help customers fix issues instead of locking the service
Right now, I cannot recommend OVHcloud to anyone who needs reliable and responsive support.
20 February 2026
Unprompted review
Reply from OVHcloud
Hello Mainpal Arhant,
Thank you for taking the time to share your experience with OVHcloud on Trustpilot.
I understand that you would like a quick response regarding the blocking of your VPS by our OVHcloud fraud team.
We do our best to respond to all of our customers as quickly as possible.
In order to get visibility, I have just sent you a request for information.
I invite you to provide me with your OVHcloud customer ID in the form abXXX-ovh.
Best regards,
Virginie D.
STAY AWAY!!!
Absolutely awful!! Customer service is surreal to say the least, they just don't care, not offer any solutions to very simple issues, close the chat on you, close tickets on you like they resolved everything when they just don't. Glad this happened at the very start, account creation step, so I can forget about them and just turn to an actual serious company. STAY AWAY FOR YOUR OWN SANITY!
22 February 2026
Unprompted review
Reply from OVHcloud
Hello Klaus,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you described.
At OVHcloud, we strive to provide a high level of service and support to all our customers.
Your feedback has been noted and will be analysed by our support team for a thorough review.
Thank you for your honesty and for helping us grow. We hope to one day earn your trust and provide the service you expect.
Best regards,
Homéfa S.
customer service is very instant and…
customer service is very instant and their service quality is awesome
17 February 2026
Unprompted review
Reply from OVHcloud
Hello Sarowar,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Reply from OVHcloud
Hello Achref,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
They are trying to charge me services…
They are trying to charge me services that I haven't ordered. Canceled my VPS here and took it to another company...
20 February 2026
Unprompted review
Reply from OVHcloud
Hello Jeffrey,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I could also review the renewal method that has been activated by the account manager for this service or check if a commitment period is currently active on this service.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
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