Ovoenergy 

Exactly the same thing happened to me as happened to James Fern. I was paying £90 per month to Swalec for four years as a single person in a one bed flat.
Once Ovo took over they started estimating at 640 kWh per month, and I got an email saying because I am £1,600 “in debt” they were automatically changing my direct debit to £335 per month, which would leave me homeless.
The worst thing was they refused to accept meter readings because they were lower than their estimates.
Calling customer service was no help. I feel really sorry for those people, they are just there as a punchbag, you can’t speak to a manager or get put through to a department and they have almost no information.
I was told they would have to raise an ‘investigation’ into my meter readings but the rep couldn’t give me a timescale ‘or she would get into trouble’ and meanwhile I am on the hook for £335 per month or I will get cut off.
This cannot be legal can it?

Be very careful with Ovo Energy, they send out numerous emails to get you to go onto a fixed price contract with a big Green button in the email which is easy to press by mistake. Very dodgy practice indeed

Be careful, OVO have increased direct debits without foundation which OVO have agreed that this was done in error. My monthly usage is less than my previous direct debit but still increased it to over £1,500 per month. OVO appear to be thiefs and happily admitting this.

Worst experience ever using OVO, customer service us shocking, can't speak to a manager Had a smart meter fitted..know lost all electricity for over 3 hours. Western Power been out, its OVO fault but still no electricity and no help from OVO

Rang customer service to request a refund ,spoke to a very helpful lady who refunded me £106, very happy with this company so far .

Not even worthy of any stars
Need taking to the ombudsman as the folks on here are all experiencing the same problems as us .
The company keep putting up the direct debit amount but don’t keep records up to date to show electricity usage even though we’ve recently had a new smart meter installed by them and we submit regular meter readings on their portal which has shown no electricity usage for the last two months .
We will be taking this further as it is disgusting customer care .

Diabolical shambles of a company that couldn't find its way out of a paper bag. Total liars and scam artists. It had taken 2 years and around 100 phone calls to get them to sort their mess out.

This company wants closing down. Everytime i speak to them i get different information and they are umable to deal with sorting my account.. i was with SSE and found out these clowns had bought them out.. the sooner i leave this company the better

Is OVO energy a legitimate company or a scam site? I have been trying to sort out my mothers electric bill, I finally managed to speak to somebody today in customer service who instructed me to email them the information they required. The email got a reply from OVO saying that the address was no longer used, and directed me to the help pages on their web site which instructed me to use the very same email address. This would ring alarm bells on any internet company. Steer clear of them

I have had nothing but trouble with ovo since moving to them over 2 years ago, The initial gas reading was wrongly inputted by the engineer who changed over the meter and its been an ongoing series of upsets ever since from receiving a bill for £3000 at one point ~ when in reality it was about £100 ~ to being offered a fixed rate of £588 per month when my current dd is £90 and more than covers the bill. I'm so fed up. When I speak to CC I just get fobbed off and assured either I'm in the wrong or the issue will be fixed. MY current issue with them is they are still basing my useage on the erroneous reading that the engineer wrote down over 2 years ago.I've put in an official complaint so here's hoping there's a resolution to this fiasco but I'm not hopeful.

Ovo are fobbing me off. They won't refund the £2.5k credit that has built up on my account in connection with my deceased mother's property. A single, domestic customer has no chance in the face of this corporation. Ovo's website and social media makes lots of warm statements about supporting customers in these difficult times, but their actions show the statements to be nothing but hot air. I didn't actively want to be an Ovo customer but got transferred from another provider that Ovo took over. If Ovo cannot manage their business why on earth do they take over another power business?

This company is a load of rubbish I have sent them several e mails and have held on the phone for over an hour to talk to them about an account of 324.19 that they owe me for the power that I have fed into the grid they dont respond at all they took my FIT account over from SSE who were another load of rubbish both of these companies have zero customer service I bet if you owed them money they would be all over you I intend to raise my complaint with the ombudsman if that fails see you in court.

This company isn't even worth a star! EVERYTIME I actually get to speak to someone they are so arrogant and rude! And make me feel like I'm being bullied into doing things like setting up a direct debit instantly! The customer service is so horrendous!!! The the people speak to you like s**t and all they want is your money! NO NO OVO!!!

Shocking service; after many years of being an SSE customer, I was told to 'get off if I don't like OVO and switch. That's the customer retention skills :)
Trying to overcharge over 500 GBP 'estimated charges' despite the property having a smart meter installed.
Customer services do not even ask why you called; the first question they are all trained to ask is: " are you calling to pay your balance in full "?
Great to know that OVO does not need clients who have never missed a bill in years and are encouraging us to switch; we will do just that.
Account number is 21650122, just so OVO cannot claim the review is not from a genuine client

One star is too many for this company! They should not be allowed to trade. My 94 year old mother was switched to these cowboys back in May, She has had nothing but grief from them and they don’t like the fact that she won’t pay by direct debit! They tell you that problems will be sorted but they never are! Zero customer service!
Trading standards should investigate!

Please be careful if you use thi energy supplier make sure that you have evidence of your rates because my 2 year fixed price 37.8 pence kwh changed after less than a month to 54 pence kwh. I am so angry because I got scammed. Now if I want to change them I must pay 60 punds fee and the biggest problem is that i can't fiind lower rates now. Just be careful guys.

Just received a bill saying that I owed the company £34.09 and that they had tried to contact me several times. I have not once been contacted by OVO re this bill. Worse still, they were threatening me with poor credit reviews so that my credit ratings would be affected.
A very poor way to treat a long term customer. A complete disgrace for an energy company.

Even giving this company 1 star is too good, this company deserves 0 star. Since joining them in March I have never regretted it so much, worse mistake I made was to join this company, they don’t bill you accurately even though they are getting accurate reading from smart meters, then for 2 months they kept saying the meters are updating so they weren’t billing me accurately , then now they have lost my account , and cannot find it anywhere on their system, am leaving this company !

One of the worst energy companies I have ever had the misfortune to deal with. Their billing system is a total shambles, bullying and threatening emails for money I don't owe. Switched to monthly without any discussion and can't even send monthly bill's out!

I have received 19 pages of billing letters from Ovo dated 18 and 25 July and I have no idea what they mean. I sent a concise message via their web site asking them to tell me in simple terms what I energy I used each month, how much it cost and how much is owed. I received a lengthy email with countless figures and still don't know the answer. I don't trust direct debits and, when I was moved to Ovo from SSE, they agreed to send a monthly paper bill. On my online banking statement I can see payments made to them at the beginning of February, March and May and therefore assume that no bills were received for April and June. I am 76 and have no family to turn to for help in resolving this.