Ovoenergy 

Toataly usless people that dont tell the truth.
Joined this company less than a month ago and have been lied to .
Toatal deciption .
No reporting to off gen as this is appling .

As the executor to my late mothers account I've tried, in vain, to get to the Bereavement Department. Either the music just plays or you get cut off. I'm sick of OVO customer service - its an absolute joke. I think it's time to get the regulator involved to start the process seeking some form of redress and if that's not forthcoming I'm sure that legal action inconjunction with some enhanced media coverage might more things along slightly quicker.

What on earth has happened to OVO? They used to be brilliant...I paid my balance in full in May so I could switch supplier and 3 months later they are still unable to trace it and every day I have letters telling me that bailiffs will arrive and they will "virtually" switch my meter to a key! Well I would love to know how that happens! I am stressed...thinking of bailiffs knocking here (not so much about the meter being turned into a key paid, as its impossible!) This has been going on for 3 months and their new call centres are useless...I was actually crying today. The wait time is 30 minutes, the threatening letters give an address of collections@ovo but then you get a reply saying this email can't reply!!!!!! I have actually just been cut off as I am writing this, but no shock there.

1 hour on the phone waiting for a reply. its bad enough to lose your dad, and on trying to cancel the electric/gas to ask for them to return the out standing overpayment refunded, to be honest, I am disgusted with the service.

Awful service totally messed up my accounts from SSE and increased my direct debits although both accounts in credit to a amount I cannot afford.

I used to be with SSE and now was sold to OVO. I have had problems and issues since day 1 with OVO. I set up a direct debit and also made a complaint as I believed I was overcharged. But since OVO is very unreliable and disgusting, they reported me which I realised I got negative credit for the first time in my life. After 5 months, have not heard back regarding my complaint. I made OFGEM involved to push OVO but still waiting.
AVOID OVO AT ALL COST
I can’t wait to leave OVO.
You are liar and not responsive and unprofessional.

This service is appalling. Can't get them to pick up phone. I'm running out of fuel and no means to top up.

This company lie, blackmail, hang-up on you, laugh and yawn (yes, yawn) down the phone at you, and never ever resolve complaints.

I was moved over from SSE to OVO on 24th May 2022. From the first day of being with them a complaint was made. Ever since then I have made in excess of 15 complaints regarding the same issue! They do not resolve the issue they close the case and say it has been resolved, when it has not.

The issue is I have a SMETS1 meter. Nothing wrong with it. Has worked perfectly since I moved in to my property in 2016. Worked fine with SSE. However, OVO claim the smart meter reading from it is 1400 units less than my actual reading, meaning that it would generate a bill that I paid for whilst either SSE. OVO are aware of this issue and they know why it is happening but they lie and refuse to turn off the smart meter functionality even though smart readings are unreliable and not a legal requirement. Initially they lied and said they are unable to turn it off; however, after seeking advise regarding this it appears OVO had lied (and this would not be the first time in my very short time with them) and a provider can infact turn off this feature at their discretion. Their refusal to turn it off when I first asked 5 weeks ago has seen a further two incorrect smart meter readings since (even though they are only meant to be taken reading once a month,I have had 4 taken in 6 weeks) resulting me going through this calamity more times than I should have). I won't go into the hullabaloo to get this rectified but will say that each time they do this I have spent anywhere from 2 weeks the first time to get it changed and 4 hours on constant hold the second time (and in those 4 hours there was only 10 minutes of actual conversation which consisted of "I'm still trying to get you through").

I have since challenged their claim that the smart meter functionality cannot be turned off and they have now changed their tune. However, this course of action can take upto 45 working days! But in the meantime they will happily change my meter to a SMETS2 - I bet you will OVO.

I am constantly being harassed and blackmailed into changing my meter from being told "the only way it's going to stop is if you change your meter" (and I have the recording of said unhelpful advice); to being bombarded on a weekly basis with an email informing they are chaging me to daily smart reads which then has me calling them up again to tell them they are not to do that, only to receive an email a week later to say they are changing to daily reads. The only benefit I can see to me changing a meter that works perfectly fine is that it will be off greater benefit to them and not the consumer. If not then why use such underhand tactics.

This issue is only the tip of the iceberg. I have a folder of emails and 150 hours worth of telephone calls and being hung up on that I have kept as evidence if the needed.

My next step is to take this matter to the Ombudsman along with all my evidence and force OVO to take accountability for the trauma they are causing and have the matter resolved once and for all (although I have no doubt they will screw up again). They are the worst company I have ever encountered and I am confident when the Ombudsmam see the evidence against OVO they will be heavily penalised.

One final point. If you have been moved from SSE to OVO and received a letter informing you your prices will stay the same and even include a handy little table outlining OVO prices and SSE prices which are identical on the table: YOU NEED TO CHECK THIS AND DO NOT TAKE THEIR WORD.

I received this same letter and what OVO were not aware of is that I had received a letter 6 days earlier from SSE informing me of my prices from April and OVO prices were significantly higher. They dupe the consumer into thinking they are the same by providing a (not so) handy table but it's all lies. I went from one of the cheapest energy prices on the market to one of the dearest. CHECK YOUR PRICES WITH SSE AND DO NOT BELIEVE A WORD OVO TELL YOU.

I challenged this and I ended up having to threaten them with legal action: they soon changed the prices.

There are much better providers out there and I for one am changing 🐙🐙🐙

I have been with Southern Electric for 25 years and never had a problem. When Ovo took over they said I owed over £700. When I call them it can take up to an hour to get through then they either hang up or I just get background noise which sounds like they are having a party. I made a complaint in March and it still hasn’t been dealt with. I speak to people who haven’t got a clue what they are talking about. There are time delays on the calls and I struggle to understand what they are saying and they just keep making promises they don’t keep. They assured me they would put my account and payments on hold until my complaint has been dealt with and then I had an email to say they were taking triple the amount I usually pay from my direct debit.(conflicting information) I have now had to cancel my direct debit until they sort this out. I just hope all of my calls have been recorded. I have never dealt with such a disorganised inefficient chaotic company where the staff have clearly not had training on their product or treating customer fairly training. I feel very very angry and extremely disappointed and will be taking this complaint to the ombudsman if it is not dealt with in a fair and transparent manner.

I took me over an hour to make a payment, was promised call back did not happen , finally spoke to someone who tried to take payment but could not do it , passed over to someone else who said he needed to speak to a senior member of staff Waited for 20 mins then cut me off, would not recommend

Very, very, very BAD company!!!

I am with OVO since last February, four/five months now. I have received bills for February, March, April £65 to £75 maximum and everything was ok.
Three weeks ago I received an email by OVO saying that they had a system error, the meter was not measuring properly and my bills were incorrect and they have changed all my bills (that were already payed). So, March is £700 now, April is £1100 and May £450 and that I owe them more than £2000 now. This is insane. This is sick and IMPOSSIBLE.
I live in a small flat with my husband and we are working full time, so most of the day we are outside. Also April we were abroad for 20 days, how did we used energy for £1100?
I called to ask what is happening and I was told that they need 5 days to investigate. Three weeks later they are still investigate, different people are answering, so I have to explain to everyone what is the case about and the most important is that while they are investigating, the current bill is growing everyday.
I will not pay that money, I will complain and find a lawyer.

Disgusting and fraudulent company!! My direct debit increased from £56 with SSE to £120 with OVO. Understandable no problem rates have increased from March... BUT! They didn't contact me as a new provider and for the last 6 months I have been building debt with them. As soon as I complained to the Ombudsman they auto changed my direct debit to £220 per month trying to make me pay back the debt!! I will not pay that in a million years! I beg someone to create a Whatsapp group for all of us struggling so we can unite together and tackle these scums!

Cant believe this company useless staff dont care customer service is shocking they rip you off and the CEO of the company does not care greedy and thinks the british public are fools no wonder you have a crap public experience

This the worse energy company I have used I would not use them again if they were the last company on earth
This company is the worse energy company I have come across. They do not deserve one star do not trust them or SSE Energy. They send you want they tell you is a accurate bill for years, which we then pay. They then send a bill for £1500 and as soon as that was paid another one for £5000. They do not answer any of the letters of complaint. Then send your details to credit reference agencies when they are at fault. Avoid them at all costs. The produced the bill using the wrong charging rate. I have a residential property that I am at half the year. There is one occupant yet they say my estimated bills will be £15,000 per year before the price increase. They are continuing to bill on that basis even thought they have been given the correct readings which they will not use.

Someone came out and he just peaked on the meter did not write the meter reading and just left went to check my ovo account to OVO try to charge me £2,300 for one month i don’t think so I don’t who you think you are but you’re not getting nothing near that amount if you think I’m a thick and do not look at my online account then stick your head into sand last month bill was £120 and then when you call today somebody picks it up about why heck they got that price try changing the subject and give you some random numbers I have seen situations like this where energy companies charge other people for other peoples bills that’s not gonna happen if you don’t sort this out I will be publicly humiliating you on social media and taking you to court

They said they’ve got back to me and spoke to me!!! no they didn’t More lies about getting back and speaking to me that didn’t happen. They even sent me a email to review how the conversation went! Well it didn’t happen so I couldn’t review it! As my previous review stated in my experience OVO are unreliable and unbelievable. Craig no private contact received. Text my number you have it! You will probably be very busy as you have a lot of calls etc etc

Ovo Energy have provided an excellent service for all the years I have been with them UNTIL NOW!
My plan is due for renewal on the 23rd July and I was asked to pay £280 per month. I did my research, took note of the unit rates and standing charge for both electricity and gas. This was approximately two weeks ago. Today I logged on to renew only to find that the direct debit requested was £321.00 and the charges increased.
To date I have been unsuccessful in making contact with the company to discuss this matter but in my opinion they should not have changed the original renewal.
I am in credit and have been paying £105 per month.

I have been with Ovo for years and years and never had any problems. However, since moving house at the beginning of April I have had absolutely appalling customer service, which I have yet to resolve.
When I submitted my final meter readings at the property, they completely ignored the electricity reading and sent a final bill with an estimated reading??! This was higher than the actual reading so contacted them and they asked if I had proof, luckily I had taken a photo and I sent it to them. This ‘eventually’ generated another ‘final’ bill, however this was based on a completely inaccurate reading, leaving me owing them £455!! Had to contact them again and was told that the person who had done the figures for that bill must not be able to read that type of meter (the old dial style).
It has now been passed to the complaints team, eventually I received a call on Friday, instead of trying to sort the issue, he suggested that I was lying about the final reading and that the photo didn’t have a date on it!!! I said the lady that has moved into the house must’ve contacted them with opening account reading which would coincide with mine…..he said ‘no, I can see the ones she’s submitted and they are significantly higher’. At this point I told him to contact the lady as she must’ve made a mistake. After coming off the phone I rang the lady that moved into our old house, she confirmed to me that her meter reading was exactly the same as mine, and she has also had a nightmare with Ovo. She has yet to move into the property as having work done, and yet they have so far sent her bills of £200, £400 and £800, and her meters haven’t even moved!!!!!
Ovo you are an absolute disgrace, I’m beyond fuming and literally can’t wait to speak to the person who is supposed to be calling me tomorrow, I will be interested to hear how you explain blatant lies regarding the other lady’s significantly higher’ reading!!

Appalling customer service! Have just been moved over to OVO from my last energy company and suddenly got a monthly bill. Rang to ask why when I've always paid quarterly and was told I couldn't change and then was advised my bill could go to collection if I didn't pay...firstly the bill is TWO days old and secondly I never said I wouldn't pay it just that's was surprised to get it!. Can't believe you are threatened with this for a two day old bill?? Terrible experience and changing supplier asap

OVO energy is the worst company for customer service at some points in contact with them it is so shocking the lack of customer care, lack of understanding simple mathematical calculations,
Paid in £410 and 3 weeks later they are still chasing and threatening with passing my details to credit reference agency’s as my payments have disappeared and I had to send screenshots of the payments, so hey are searching for the payments but in the meantime their collections team needs to keep busy threatening customers.
For the second time this week I have spent hanging on the phone to OVO being currently on hold waiting for a manager to Grace me with his wisdom, being on this hold for over 1 hour, but my time wasted does not cost them anything.
Please avoid this company as it creates mayhem in your life.
Every month they are trying to double my direct debit so O had to cancel it and pay them via standing order.
Disgusting treats but as competition is reduced due to failed suppliers they are getting worse in the treatment of their customers.