Parcl 

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See what reviewers are saying

Rated 4 out of 5 stars

Used them on new domain parcel-collect.com, everything fine, but shipping price were little bit higher than in shipping calculator.

Rated 1 out of 5 stars

Good: -- If you transact with a good forwarder. Bad: -- Almost everything. -- Parcel almost does nothing if there are problems between you and the forwarder. -- Support is literally non-exist... See more

Company replied

Rated 5 out of 5 stars

I ordered a comic book via RS Logistics about a month ago. I recognized that due to COVID it may take that long to ship the package. Nevertheless, Riccardo constantly updated me regarding the current... See more

Company replied

Rated 5 out of 5 stars

This was my first time using Parcl and I wish I had known about it earlier. Super easy to use. Found a forwarder within minutes, quote was given within the hour, and order received within 12 days, muc... See more

Company replied

Company details

  1. Shopping Centre
  2. Online marketplace

Information provided by various external sources

From time to time online shoppers experience a problem when they find something that they like at an overseas online store, but can’t get the item because the store doesn’t ship to their country. At such moments one would regret not having a friend or a relative living in the store’s country, who could help with shipping. This is where the new peer-to-peer service called Parcl comes in. It offers a solution for shoppers in need of help with international shopping and shipping by connecting shoppers and forwarders all over the world. Parcl is a human-powered service. It has two groups of users - shoppers and forwarders. If you need help with delivery or even with purchase, you become a shopper and create a delivery request. If you feel that you can help other people with international shopping and shipping, you register a forwarder account and start browsing shopper requests. Anyone can become a shopper or a forwarder, or even both. The overall idea of the service is to erase shipping barriers between countries and make the process of international shopping as convenient and safe as possible. The opportunity to connect with people from other countries or even make friends with them is just an added bonus.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Parcl was a great community

Parcl was a great community. As a forwarder "Hello World" I have been worked with them for almost 6 years. It's sad there is no such community anymore. After they closed I have built my own forwarding service shipole.com. Welcome all customers.

16 November 2021
Unprompted review
Rated 5 out of 5 stars

IS there any website like Parcl?

This is one of the best websites I have ever worked on. But it's sad to know that it's been shut down permanently. I still do not know the reason for the closure. Are there any other websites like Parcl where both shoppers and forwarders have a chance? Could you please tell me if there are such sites and how they work? I would be happy to know.

9 October 2021
Unprompted review
Rated 1 out of 5 stars

RS logitech- Riccardo- Don't Do It!

RS logitech- Riccardo is the reason why I am currently filing a PayPal transaction dispute. I was scammed over $3000 AU just before the Parcl platform closed its site and social media accounts without any warning. I have given it one star because zero stars is not an option.

6 October 2021
Unprompted review
Rated 1 out of 5 stars

Trust Issue with Parcl

I raised an order through Parcl two years ago (Sep 2019) for items primarily sourced from Italy. Because of COVID and the very bad situation in Italy I took a light touch in pursuing my order. I have been following up from time to time with the forwarder and Parcl themselves. In early August 2021, my order was cancelled by Parcl without warning. Neither Parcl or the forwarder are replying to emails currently. The meeting place model offered by Parcl is supposed to operate on trust. There in no facility to review the forwarder on Parcl since the cancellation. There is no incentive for forwarders to improve their service in this situation. My loss is around $1300 USD.

In response to Parcl.com, the review here is about Parcl.com and the inability to review the Fowarder. This leaves other users exposed to the poor service for this Fowarder. Parcl is responsible for their review processes and the trustworthiness of the site reviews.

20 September 2021
Unprompted review
Parcl logo

Reply from Parcl

Hi there, Richard. As you know, all payments on Parcl are made via PayPal. PayPal provides buyers protection up to 180 days. Parcl itself never assumed responsibility for the performance or dealings of its users. Sorry to see your order was not fulfilled.

Rated 5 out of 5 stars

It worked

Received my package from Italy to Brazil perfectly.

31 August 2021
Unprompted review
Parcl logo

Reply from Parcl

Hi there, thank you for leaving a review!

Rated 5 out of 5 stars

from Brazil to USA

I wanted to order something from Brazil unfortunately they do not ship to the USA. I found Parcl and have received everything I wanted from the site. I definitely recommend.

21 August 2021
Unprompted review
Parcl logo

Reply from Parcl

Hi there, Beth! Thank you so much for being such an active shopper! We appreciate your support :)

Rated 1 out of 5 stars

NOT ACCEPTING NEW ORDERS????!!!!

Been trying to use this service to order something for over a week now....And keep getting the message "Not Accepting New Orders".

How much longer??

14 August 2021
Unprompted review
Parcl logo

Reply from Parcl

Hi there, there is no ETA on when new requests will be available. The website is on maintenance. Thank you for your interest in Parcl.

Rated 5 out of 5 stars

Great service

Received several offers from shippers who could forward my package. Accepted the one I liked most and they took care of everything. Purchased the items from the sellers website, took a photo before forwarding the package, and answered my questions in a timely manner. Shipping was quick and I got my items in good condition. Would recommend this site.

4 August 2021
Unprompted review
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Reply from Parcl

Hi, Brent. Thank you for a positive review, we wish you many more pleasant experiences!

Rated 5 out of 5 stars

Excellent service

Worked as advertised, I found an excellent forwarder and managed to acquire an item that would have been impossible to obtain otherwise!

4 August 2021
Unprompted review
Parcl logo

Reply from Parcl

Hello, Pietro. Glad you were able to get what you need through Parcl! We are happy to be of service.

Rated 5 out of 5 stars

Thrilled to find this service!

First time using this service. The service I dealt with in Australia, CE COURIER SERVICES Worldwide communicated with me through the entire process as the package made its way to me. My product arrived in perfect condition. I was very happy with the experience and would/ will use parcl and this courier service again!

1 August 2021
Unprompted review
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Reply from Parcl

Hi there, Jessica. We are glad you had a smooth experience and find Parcl helpful!

Rated 3 out of 5 stars

Received the Package, But Not All of It

I did receive my package, however my forwarder only put half effort into packing it and ordering all of my items. They withheld information whenever I asked about the listing of an item, and when I asked for photos of the items, I would only receive a picture of a few of the items instead of all of them. The package itself was not packed very well, and ripped open during transport.

30 July 2021
Unprompted review
Parcl logo

Reply from Parcl

Hi there, Jessica. Thank you for leaving a review!

Rated 5 out of 5 stars

Awesome service for certain hard to obtain items

A little more expensive than other shipping/ forwarding options but the only option for certain items, can truly get “anything to anywhere”.
Excellent experience overall.

13 July 2021
Unprompted review
Parcl logo

Reply from Parcl

Hi, thank you for leaving a review, we are glad you had a positive experience!

Rated 5 out of 5 stars

First time, easy to use and great forwarders

This was my first time using a site with services like this, got my package with everything in perfect and working condition after a few days of ordering it and the forwarder I dealt with was very friendly during the whole process.

8 July 2021
Unprompted review
Parcl logo

Reply from Parcl

Hello, Ricardo! Thank you for leaving a review here, we hope your next order goes just as well!

Rated 3 out of 5 stars

great prices and helpful customer…

great prices and helpful customer service but the problem was between payment and shipment where more than 50 days passed, but overall good and the final shipment to me was very fast

6 July 2021
Unprompted review
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Reply from Parcl

Hi there, Axel. Thank you for sharing your experience. We hope the forwarder you used will improve their performance and that your next request is processed much faster! Of course, in this case, the delay was most likely to do with the store, it is a notoriously difficult item to purchase and send outside the US.

Rated 5 out of 5 stars

Reliable

Communicated with buyer who acted on purchase within good time frame. Also provided alternative cost effective international delivery method. Polite and replies well. Item received in good condition. Thank you.

29 June 2021
Unprompted review
Parcl logo

Reply from Parcl

Hi there, thank you for sharing your experience!

Rated 5 out of 5 stars

Great service with multiple carriers…

Great service with multiple carriers and very open process. Got macbook delivered to me through one of the carriers. They were always available and gave their help.

24 June 2021
Unprompted review
Parcl logo

Reply from Parcl

Hi, Usman, thank you for sharing your experience!

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