Parcl 

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See what reviewers are saying

Rated 4 out of 5 stars

Used them on new domain parcel-collect.com, everything fine, but shipping price were little bit higher than in shipping calculator.

Rated 1 out of 5 stars

Good: -- If you transact with a good forwarder. Bad: -- Almost everything. -- Parcel almost does nothing if there are problems between you and the forwarder. -- Support is literally non-exist... See more

Company replied

Rated 5 out of 5 stars

I ordered a comic book via RS Logistics about a month ago. I recognized that due to COVID it may take that long to ship the package. Nevertheless, Riccardo constantly updated me regarding the current... See more

Company replied

Rated 5 out of 5 stars

This was my first time using Parcl and I wish I had known about it earlier. Super easy to use. Found a forwarder within minutes, quote was given within the hour, and order received within 12 days, muc... See more

Company replied

Company details

  1. Shopping Centre
  2. Online marketplace

Information provided by various external sources

From time to time online shoppers experience a problem when they find something that they like at an overseas online store, but can’t get the item because the store doesn’t ship to their country. At such moments one would regret not having a friend or a relative living in the store’s country, who could help with shipping. This is where the new peer-to-peer service called Parcl comes in. It offers a solution for shoppers in need of help with international shopping and shipping by connecting shoppers and forwarders all over the world. Parcl is a human-powered service. It has two groups of users - shoppers and forwarders. If you need help with delivery or even with purchase, you become a shopper and create a delivery request. If you feel that you can help other people with international shopping and shipping, you register a forwarder account and start browsing shopper requests. Anyone can become a shopper or a forwarder, or even both. The overall idea of the service is to erase shipping barriers between countries and make the process of international shopping as convenient and safe as possible. The opportunity to connect with people from other countries or even make friends with them is just an added bonus.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pricey but recommended

Wish I had known about Parcl sooner. Look, when all the components are added up the service is pricey for sure, but I considered it worth it as I had been hunting a particular dress for 2 years!!
My advice is to choose your forwarder carefully, and cover yourself by choosing adequate insurance etc/ it’s a false economy to skimp should anything go wrong.

29 October 2020
Unprompted review
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Reply from Parcl

Hi, Tina, thank you for rating us so highly and your advice to other shoppers is most welcome.

Rated 5 out of 5 stars

Great experience!

I had a great experience shipping from Brazil to Europe with forwarder Atali Dickson. My order was fairly complex, with multiple custom-made items, but everything came through exactly as expected! The forwarder did an amazing job keeping me up to date with every development on the order. Shipping was costly due to covid, but the tracking, express processing, and excellent customer service I got with the more expensive shipping formula were well worth it.
I couldn't recommend this service more!

28 October 2020
Unprompted review
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Reply from Parcl

Hi, Cath. thank you very much, happy shopping!

Rated 5 out of 5 stars

Excellent service by Parcl’s support…

Excellent service by Parcl’s support staff who took an initiative action to check the tracking number that had error written by the sender. I was the most impressed by this service. Strongly recommended Parcl to those who need a local’s assistance to buy something from online store which requires local address and local payment mode.

21 October 2020
Unprompted review
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Reply from Parcl

Hi, Mr, thank you for appreciating our work and i am happy to see a satisfied customer. Wish you a smooth experience next time!

Rated 5 out of 5 stars

Pleasant First Experience

First time using Parcl and am very happy with the service. BillandXY provided excellent communication and are active in their updates.

I look forward to using Parcl again!

19 October 2020
Unprompted review
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Reply from Parcl

Hi, Jamie. Cheers, hope you continue to enjoy shopping through us!

Rated 5 out of 5 stars

Parcl & CE Group Impressive

October 2020 - From order to delivery in 6 days (including weekend) with the products originating from Singapore, shipped to Sydney, delivered to Tokyo. The speed is simply phenomenon especially when Covid has significantly reduced flights and package transit times.

To say I'm impressed is an understatement. Will I recommend? Wholeheartedly! Will I be using CE Group on Parcl again? Without a doubt. You will not be disappointed.

The communications was nearly instant, prices was highly competitive and of course the package got delivered in perfect condition.

Thank you CE Group, you well and truly exceed all my expectations. I couldn't have asked for more and CE Group has won me as a lifetime customer.

16 October 2020
Unprompted review
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Reply from Parcl

Thank you Noel for the comprehensive review.
Hope your next order goes just as well!

Rated 5 out of 5 stars

I will do business again for sure :)

I tried this service for the first time. Excellent! Fast, reliable, fair pricing. My delivery came all the way from Australia to Cologne/Germany. No delays, no problems. Looking forward to come back for my next order.

14 October 2020
Unprompted review
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Reply from Parcl

Thank you, Oliver, happy shopping!

Rated 5 out of 5 stars

Parcl is a really cool forwarding and…

Parcl is a really cool forwarding and shopping service! Even though I had to pay a bit more than I wanted just out of necessity, I could not find anywhere else willing to go out of their way to ship from Malaysia to USA during the pandemic. VERY VERY WORTH IT!

13 October 2020
Unprompted review
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Reply from Parcl

Thank you, Setsuna. Spread the word :)

Rated 5 out of 5 stars

Worked great for me!

Worked great for me- the forwarder I worked with was very nice and patient, since it was my first time using Parcl/any forwarding service :) my items got here without issue or delay, and it was reasonably priced! I'll admit I was a little hesitant before using the site, just because it was my first time and I'd never heard of them before, but everything seemed legit- and I'm happy to say, it was! Hopefully this review calms anyone else's nerves out there who's a bit paranoid like I am :D

12 October 2020
Unprompted review
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Reply from Parcl

Thanks for the honest review, Jessi. We hope you will use our service again !

Rated 5 out of 5 stars

Excellent

This was my first time using a shipping forwarder and it was super smooth and fast!! Thank you for the great service :)

5 October 2020
Unprompted review
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Reply from Parcl

Hi, Nicole, thank you very much, happy shopping!

Rated 5 out of 5 stars

Returning customer

I was a returning customer for this order. My parcel arrived on time, and once again my forwarder packaged it well to protect it in transit. Item received in perfect condition. Thanks Luqman for the great communication and service.

1 October 2020
Unprompted review
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Reply from Parcl

Hi, Rach, thank you for using Parcl again. We hope you continue to enjoy our service.

Rated 5 out of 5 stars

Forwarders perspective

Previously wrote a review here stating that support was non-existent. I now retract this, the website seems to be under new administration who seem to really care about both shoppers & forwarders and are very responsive to queries & issues. Active efforts are being made in regards to the safety of Parcl. In general, this is a fantastic website and idea, your experience of course depends on the shopper/forwarder you interact with but by and large the community is great, I haven’t experienced any problems yet.

26 September 2020
Unprompted review
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Reply from Parcl

Hi, Al, thank you for updating your review. Let us know if you need assistance.

Rated 4 out of 5 stars

I had a pleasant first experience

Edit: Reply to parcl.com
Hello, I understand the reason of the item limit. I would suggest however a feature on the platform that prevents adding nmore than 20 items in the first place. The platform let me make a list of 35 items for the first attempt, but I ended up wasting half an hour copy-pasting links, descriptions and specifications. because the last 15 just poofed into thin air!
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I had a pleasant first experience with Parcl.com. Ordered exclusive items from south korea to Canada. Received my package today and everything is in order. Your mileage will vary a lot depending of the forwarder you choose for your order. The platform is rather straightforward, but I have some minor complaints with it: 1. There is a maximum of 20 items per order, but they don't tell you when you fill it. It allows you to add more than 20, but the last entries will simply disappear after creating the order. 2. The customs declaration attachment disappears from the order summary once the package is shipped so you can't consult it at a later date unless you ask for a copy to support or the forwarder.

Speaking of support, they were timely with their responses and professional. I didn't need to go through a refund process yet so I can't attest to that part.

15 September 2020
Unprompted review
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Reply from Parcl

Hello, Michael

We appreciate your feedback, as far as functionality goes, this decision was made by management, large orders need to be broken up, 20 items is plenty for most. Perhaps these improvements will be made in the future.

Valid point, Michael, i will report this to our development team. Thank you.

Rated 1 out of 5 stars

Beware of even high rated forwarders

Beware of even high rated forwarders

I had a high rated forwarder as my forwarder and I've wasted 9 days in total, I really don't mind the money it's the time that is important to me, there are forwarders who just accept requests even if they're not capable of doing the purchase, In total I've wasted 9 days, and more waiting for my refund to go back to my account with less than ~43 euros that I originally paid for

I should have selected getting an shipping forwarder myself instead of wasting time and money in this service

9 September 2020
Unprompted review
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Reply from Parcl

Hi, Franz, you are free to read forwarder reviews before you accept offers and select one that is often commended for fast delivery, some forwarders take a while and they do not give clear time guarantees, not everybody needs items delivered urgently.

Rated 5 out of 5 stars

My 2nd and 3rd orders with forwarder Oliver Deng.

I placed my second order with forwarder Oliver Deng. I ordered a pair of Skechers Premium Heritage D'lites: Glowing Sky. This was my second time using him and everything went great. If you are needing something from China, choose Oliver Deng, he is a Great Forwarder. Before placing my 3rd order with Oliver I asked him if he could look at a place on taobao.com and see if it was OK to purchase a pair of shoes from that place, since I can't read Chinese and most of the page wouldn't translate to English. He gave me his Honest Opinion and told me to look some where else to buy them. So I had him order the shoes from skechers.cn. A few days later he says he has to refund me because Skechers called him and said they were out of stock. I asked if he could order them from a place on tmall.com and he did. A few days later they too called saying they were out of stock. As soon as they called him, he notified me immediately and then issued me a refund. This guy is not only a great forwarder, but a great person. I really am so happy with my experiences with this forwarder. If anyone needs anything from China, Oliver Deng is the guy to use!

2 September 2020
Unprompted review
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Reply from Parcl

Hi, thank you very much for sharing, Shaunna :)

Rated 5 out of 5 stars

This service is fantastic

This service is fantastic. I needed some parts that I couldn't get where I live. This service was able to help me get what I needed and with absolutely no worries with getting scammed. I highly recommend going this route.

2 September 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi, glad we could help !
Thank you for sharing.

Rated 5 out of 5 stars

Totally satisfied Parcl user

I've used Parcl for shopping and forwarding packages from Brazil twice, Canada twice, and Hong Kong once. I've been impressed with each forwarder in terms of their honesty, speed, reliability, and communication. I love this service as it has allowed me to get "must have" goods from other countries.

1 September 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi, Anita, we really appreciate your kind words. Hope you will continue to enjoy our service and spread the word.

Rated 5 out of 5 stars

Great if you select your forwarder carefully

Recently purchased an item from US through Yannick Libam. Very responsible forwarder, kept me up to date and did everything by the book. Service can be a little pricey, but its worth it if you need something unique delivered.

Before you guys start ordering, i recommend you read forwarder reviews, there are some great people working on Parcl. Funny to read people claiming those are fake reviews, there are crazy amounts of orders getting done every day and real reviews are up for everyone else to see on Parcl. Its a shame people don't find the time to post something positive here. Scammers get blocked and the way to stay safe is to follow guidelines, which are described in terms of service and faq.

31 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi, N
We appreciate your feedback, thank you for the support, we are working hard on improving the experience for everyone!

Rated 5 out of 5 stars

Huge improvement in Parcl customer support

I have previously reviewed about an extremely negative experience with a Parcl forwarder and no help being received from Parcl. As of September 2020, I can confirm that Parcl has greatly improved their responsiveness regarding my case and moved swiftly to investigate the forwarder and his actions related to the loss of my parcel. They are also looking into reviewing the forwarder's other cases to ensure others have not been scammed after my complaint which is going the extra mile and is to be commended. They assisted me greatly in receiving an offer of compensation from the forwarder. Thank you for your help, Parcl. It was a long time coming but it's good to finally see that from now on shoppers on your platform will be given the support they need if they have any issues with forwarders.

31 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Hannah, thank you for the update, glad we could help.

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