Parcl 

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See what reviewers are saying

Rated 4 out of 5 stars

Used them on new domain parcel-collect.com, everything fine, but shipping price were little bit higher than in shipping calculator.

Rated 1 out of 5 stars

Good: -- If you transact with a good forwarder. Bad: -- Almost everything. -- Parcel almost does nothing if there are problems between you and the forwarder. -- Support is literally non-exist... See more

Company replied

Rated 5 out of 5 stars

I ordered a comic book via RS Logistics about a month ago. I recognized that due to COVID it may take that long to ship the package. Nevertheless, Riccardo constantly updated me regarding the current... See more

Company replied

Rated 5 out of 5 stars

This was my first time using Parcl and I wish I had known about it earlier. Super easy to use. Found a forwarder within minutes, quote was given within the hour, and order received within 12 days, muc... See more

Company replied

Company details

  1. Shopping Centre
  2. Online marketplace

Information provided by various external sources

From time to time online shoppers experience a problem when they find something that they like at an overseas online store, but can’t get the item because the store doesn’t ship to their country. At such moments one would regret not having a friend or a relative living in the store’s country, who could help with shipping. This is where the new peer-to-peer service called Parcl comes in. It offers a solution for shoppers in need of help with international shopping and shipping by connecting shoppers and forwarders all over the world. Parcl is a human-powered service. It has two groups of users - shoppers and forwarders. If you need help with delivery or even with purchase, you become a shopper and create a delivery request. If you feel that you can help other people with international shopping and shipping, you register a forwarder account and start browsing shopper requests. Anyone can become a shopper or a forwarder, or even both. The overall idea of the service is to erase shipping barriers between countries and make the process of international shopping as convenient and safe as possible. The opportunity to connect with people from other countries or even make friends with them is just an added bonus.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Warning!

Warning!

Do not use Cyril as your forwarder.

He/she is a fraudster.

28 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi, Markus. Cyril has been banned from the site and your funds can be recovered by contacting PayPal directly, starting a chargeback via your bank/dispute. In the future, please always pay and discuss orders only on Parcl, this scam was only made possible because you chose to contact the forwarder not through Parcl, via a discrete messaging service, as a result we could not see any activity between you and the forwarder. Why would you think that is a great idea?
To all users : please never communicate about orders or pay outside Parcl.

Rated 5 out of 5 stars

Excellent service

I have used Parcl several times and it is excellent. Very useful for getting items where the sites don’t ship internationally.

24 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi, Andy

We appreciate your feedback and hope you will spread the word :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Forwarder was repsonsive and proactive and I wouldn't hesitate to use Parcl again.

Joseph

20 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Hello, Joseph

We appreciate your positive feedback and will continue to improve our service

Rated 5 out of 5 stars

The best forwarding service

I absolutely never stress whenever I find out that a specific company doesn't deliver to my home country - for I always know that Parcl will sort me out.

I've used the sevice about 4 times now and I can't be any more impressed. Everything is clear and transparent, and the forwarders are quite helpful if you're not knowledgeable on shipping, box sizes, etc.

I'm looking forward to my next shipment :)

19 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi there, Nomfundo

Seeing happy customers makes us happy too!
Thank you for choosing Parcl

Rated 5 out of 5 stars

Nike TN Special Edition from Dubai to Europe

I was looking for a release of Nike TN sneakers in a special edition colorway.

After looking after them for months, I found they were still on sale only by Foot Locker in Dubai, which is pretty far from core Europe where I spend most of the time.

I inquired with Foot Locker in Dubai via email, they said they wouldn't ship, and they told me to try finding somebody shipping to my Country.

I googled for a while and landed on Parcl.

The website is crystal clear: you put your requirement (item and destination country) and you immediately get offers from possible forwarders THROUGH the website, so that everything is totally tracked. You don't pay until you come in contact with a forwarder, negotiate the offer if needed, and decide to go ahead with him.

After payment, you receive continuous notifications through the website about the status of the order. You even get the chance to get pics of the purchased item before it is shipped, so as to avoid surprises.

Overall a great experience, and a fantastic addition to my sneaker crate!!! Only regret I didn't know of this service before - I was even planning to fly to Dubai just for that purchase, so this site saved me tons of money :)

Would surely recommend and buy again!!! :D

17 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Good day, Carlo

Thank you for this authentic in-depth review and for choosing Parcl to do your shopping. I wish you success in your coming ventures.

Rated 5 out of 5 stars

New concept for me, but it works!

Parcl allowed me to buy something that I cannot normally access in my country. The concept is great and worked smoothly for me. The website is a little clunky but has all the functionality you need. I have confidence that the system works and would definitely use them again

15 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi Michael,

thanks a lot for your high rating :)

Rated 1 out of 5 stars

I had the worst experience with the…

I had the worst experience with the forwarder. He is absolutely not reliable. I don't recommend him to work for.

14 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi,

We're sorry about your bad experience. Could you let us know what forwarder has let you down? We'll check this issue and his activity within our service, and take immediate actions in case he broke the community rules.

Rated 4 out of 5 stars

I got an expensive ($1,200) jacket from…

I got an expensive ($1,200) jacket from a forwarder on Parcl and it arrived on time and as expected. I would do business again if Parcl's fees were lower. They were pretty high unfortunately.

12 August 2020
Unprompted review
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Reply from Parcl

Hi there,

glad to hear you've got your item on time and liked it! The Parcl's fee depends on an item price and starts at as low as $2. The maximum fee size is $15.

Rated 2 out of 5 stars

I've never used Parcl before but I was…

I've never used Parcl before but I was wondering if you had anyone with a Washington state address on your site?

11 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Hello, Allie

We have forwarders present in nearly every country and many in the US.
I am sure you can find somebody located in WA or nearby.

Rated 4 out of 5 stars

Discover the world...of shopping.

I've completed several orders now and have enjoyed the service. It has opened up the world to me to obtain hard to find items. A few hiccups with some forwarders but overall experience has be great.

6 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi Sheldon,

we'll get better :) Thanks for your feedback

Rated 5 out of 5 stars

Parcl platform is easy to use

Parcl platform is easy to use. My forwarder VirtualSurvivor is very helpful. We had an issue with other shipper because they don't have available shipper in our country so he had to find another shipping provider which is DHL and to get a label and advice me the best option to take which is cheaper from other services and helped me on how reprocess my order and gave me a refund of my other order so we can proceed with the new order and with the new shipper/transport company. He's very responsive and get back to me just to check the status of my DHL delivery. Very good customer service. Highly recommended forwarder company.

5 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi Les,

great to hear that VirtualSurvivor has provided you with the outstanding service! He's one of the olders forwarders on Parcl with a lot of good successfully delivered to the happy shoppers ^_^

Rated 5 out of 5 stars

Props to Nicholas Low

Props to Nicholas Low. It was my first time using Parcl and was skeptical at first But I’m glad to get to work with him. He was friendly and well communicated. His price is also cheaper than other (he doesnt charge more for taking pictures after he received the product). I got my clothes from UK and was very happy with the service.
I went to this site to check for reviews and saw a few people also shout out to Nicholas so I was pretty relieved that he is my forwarder.

3 August 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi Raven,

happy to hear that :) Welcome back on Parcl!

Rated 5 out of 5 stars

Couldn't be better!

Couldn't be better!
Great experiences.

29 July 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi, Tai

Thank you for rating us so highly, of course we always strive to improve

Rated 5 out of 5 stars

Tried parcl for the first time very…

Tried parcl for the first time very simple and easy my forwarder purchased the goods for me and shipped it out to me as soon as they received it. I will be using this service again!

28 July 2020
Unprompted review
Parcl logo

Reply from Parcl

Thanks for your hight rating! We'll keep struggling to get even better :)

Rated 1 out of 5 stars

Horrible experience

Horrible experience. It been 2months since after payment. Parcl didn't seem to response to my issues. This will be the first and the last i engaged such a forwarder service. My advice is stay away from Parcl.

28 July 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi Muhammad,

I'm sorry to hear you had such a negative experience with our service. The last few months were quite difficult for our support team, as we had to leave our comfortable office and start working remotely due to the COVID-19 pandemic. This caused some delays in answering e-mails and we understand it's completely our fault.

Please, feel free to get back on Parcl, we'll do our best to deal with this situation.

Rated 1 out of 5 stars

Fraud

Fraud: shipper did not send items, customer service did nothing and does not respond to contact

26 July 2020
Unprompted review
Parcl logo

Reply from Parcl

Dear Enrico,

we're sorry you've experienced these issues on Parcl. Please feel free to raise a PayPal dispute if the forwarder didn't ship the item to you and didn't make a refund. All your transactions with us are safe and you can get a full refund whenever you request it.

Rated 5 out of 5 stars

Parcl is a great site!!

Parcl is a great site! It allows you to by items from any where in the world even if the seller doesn't ship to your country. It is a great package forwarding service.

16 July 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi John,

we're happy you liked our service! Welcome back for more goods :)

Rated 5 out of 5 stars

Good platform for small international shipments

Parcl is easy to use and there are enough forwarders to choose from. Do ask the forwarder first if they can accept PayPal, because only PayPal can be used if you want to pay through the Parcl platform. The fees are reasonable and the overall experience was smooth. My goods arrived intact. However, the box containing the goods was a little loose and not well protected enough and not well taped. Maybe I can request that next time. Not sure if it will cost more.

15 July 2020
Unprompted review
Parcl logo

Reply from Parcl

Many thanks for your high rating :) Please feel free to ask the forwarder to protect your box better next time, usually the post offices do not charge extra for it.

Rated 5 out of 5 stars

The most trustworthy parcel forwarding service out there

It won't be cheap but you get excellent service and peace of mind.

15 July 2020
Unprompted review
Parcl logo

Reply from Parcl

Hi Daniel, thanks for your high rating! The price depends mostly on the item size, the delivery services and destinations. It can be really quite expensive in some rare cases, you're right. But normally the prices are acceptable.

Rated 5 out of 5 stars

Lifesaver for international shipments

Excellent service to get international packages for us - mortals who live in too backwater places for seller to send them directly. Was a true lifesaver to me. Used it once and had a great service.

13 July 2020
Unprompted review
Parcl logo

Reply from Parcl

Thanks for you kind words. Looking forward to see you back for a shopping!

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