Park Insurance Reviews 

93
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and knowledgeable advice. Many highlight the exceptional customer service, noting the personalized approach and clear communication that makes interactions pleasant. Reviewers frequently commend the company for its efficiency in setting up policies and providing timely support. Many appreciate the competitive pricing and the ability to find suitable policies that offer excellent value. Customers also value the company's commitment to understanding their specific needs and simplifying complex processes.

What people talk about most

Service

Customers consistently report outstanding and positive experiences with the service, often highlighting the... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Price

Customers consistently note positive experiences with price, often highlighting great insurance at... See more

Value for money

Clients share positive opinions on value for money, consistently reporting that the company offers great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful. Loyalty pays off – they remember you — After the first few years, they’ve built up my full history. Renewals are super straightforward; they pull up my old policy, and factor in m... See more

Company replied

Rated 5 out of 5 stars

Thank you Park Insurance for handling a claim against us, which would have completely drained our resources as a micro business. They handled everything carefully, the timelines were very long, but e... See more

Company replied

Rated 5 out of 5 stars

I appreciate the smooth flow of communication without any pressure to buy anything. Also, they send gentle reminders way before deadlines, which is very much appreciated as I'm a very busy person. Las... See more

Company replied

Rated 5 out of 5 stars

A well deserved 5 star for Jo and the team so helpful and so friendly but also the best prices. We set up a new business insurance for a stater business but also added our other business of 35 years... See more

Company replied


Company details

  1. #80 of 230 best companies in Insurance agency
  2. #104 of 178 best companies in Insurance broker
  3. #33 of 137 best companies in Insurance company

Written by the company

Family Owned Insurance Brokerage


Contact info

4.8

Excellent

TrustScore 5 out of 5

93 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(93)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Park Insurance for handling a…

Thank you Park Insurance for handling a claim against us, which would have completely drained our resources as a micro business. They handled everything carefully, the timelines were very long, but everything was extremely thorough and the case was finally closed with a positive outcome for us as a business as we know we look after our skaters.

28 January 2026
Unprompted review
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Reply from Park Insurance

Great to hear you also get great service when dealing with a claim after all you never see how good a broker or product is until it's time to claim.

Rated 5 out of 5 stars

Been using park insurance few years now…

Been using park insurance few years now for my taxi insurance sarah and the team are fantastic so nice to have personal touch of a one to one phone conversation if needed instead of all communication by email

22 December 2025
Unprompted review
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Reply from Park Insurance

Thank you for your kind comments we want customer interaction after all how boring if everything is done via email.

Rated 5 out of 5 stars

Have used them for a few years

Have used them for a few years. Always had a great service and any questions answered quickly. Excellent company.

2 January 2026
Unprompted review
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Reply from Park Insurance

Steve, thank oyu for your kind words always here to help.

Rated 5 out of 5 stars

Great service

I have been using them for a fee years for my buildings and public liability at my glamping site. They have always given a fiar price, helped me get the information together and been easy to contact. I haven't had need to claim lucky and hope not to so cant comment on that side of things but my impression is they would be supportive in the process. Plan to keep using them. Very happy with the service.

23 January 2026
Unprompted review
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Reply from Park Insurance

Jimmy i hope we give excellent service at claims level as this is what you pay your premiums for.

Rated 5 out of 5 stars

Very helpful.

Very helpful.

Loyalty pays off – they remember you — After the first few years, they’ve built up my full history. Renewals are super straightforward; they pull up my old policy, and factor in my no-claims bonus.

• Genuine human expertise over the phone — No endless bots or offshore call centres. Advisors are UK-based, knowledgeable, and patient. I’ve called for mid-term changes (e.g., adding a named driver) multiple times, and it’s always quick—usually under 10 minutes wait, then sorted efficiently.

• Consistent over the years — Through premium hikes, market changes, and my own profile shifts, they’ve kept things competitive and drama-free.

12 January 2026
Unprompted review
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Reply from Park Insurance

Thank George always a pleasure to deal with you.

Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Park Insurance Ltd. From start to finish, their team was professional, knowledgeable, and genuinely committed to helping me find the right coverage. They took the time to understand my needs, explained every option clearly, and made the entire process seamless and stress-free.

What really stood out was their responsiveness—any time I had a question, they replied quickly with clear and helpful answers. It’s rare to find a company that combines excellent customer service with competitive rates, but Park Insurance delivers on both.

I feel confident knowing I’m in good hands. Highly recommended to anyone looking for reliable, friendly, and trustworthy insurance services!

27 November 2025
Unprompted review
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Reply from Park Insurance

Thank you, Paul its great to hear, we are doing things right!!!

Rated 1 out of 5 stars

Not a clue...

They send out auto emils with no reference saying that you have renewed? You call them and cannot find any reference of the auto email sent because the auto email didnt have a reference.

31 October 2025
Unprompted review
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Reply from Park Insurance

Sorry Steve this is something that was a training issue with a young member of the team this has now been sorted.

Rated 5 out of 5 stars

Very friendly

Very friendly. great clear advice, communicafion is second to none. Been with Park for a number of years ni interest jn changing

31 October 2025
Unprompted review
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Reply from Park Insurance

Kevin that's great to hear hope we look after your needs for many years.

Rated 5 out of 5 stars

My company have been liaising with…

My company have been liaising with Joanne from Park Insurance for a few years now, and she is extremely responsive, helpful, yet down to earth and she has found us the best policy for our business. All the documentation is straightforward and if you have any queries or wish to make a change to a policy this is catered for easily.

15 October 2025
Unprompted review
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Reply from Park Insurance

Thank you for kind words.

Rated 5 out of 5 stars

Highly recommend Joanne and team at Park Insurance

What can I say working with Joanne at Park Insurance as been an absolute pleasure as well as saving money on previous providers. She goes through the policys so you understand fully what you are insured for and if you need anything else.

1 September 2025
Unprompted review
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Reply from Park Insurance

Thanks for the kind reply we try to do our best,

Rated 5 out of 5 stars

A professional, friendly and fully knowledgeable broker

Fully understand our business and our insurance needs, a fast quaotation every year and market beating premiums with policies specifically designed for our business. All staff, especially Kevin Heaven are always freindly helpful and quick to act

15 October 2025
Unprompted review
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Reply from Park Insurance

Great to see you are happy with our service.

Rated 4 out of 5 stars

Compact tractor insurance

I needed to insure a compact tractor for use on our small holding. Park Insurance came up with a great proposal at less than half the price of my previous insurer. They were very responsive and easy to deal with

3 September 2025
Unprompted review
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Reply from Park Insurance

thanks for the great review

Rated 5 out of 5 stars

Park Insurance are so easy to deal…

Park Insurance are so easy to deal with. Tell them what you want, and in a matter of days, they send a quote. A hassle free and efficient company.

26 August 2025
Unprompted review
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Reply from Park Insurance

thanks for the kind words

Rated 5 out of 5 stars

Insurance for non uk residents

I have dual citizenship British and Canadian however my British passport is currently expired and I am here in England to visit my family and friends . I needed travel insurance for an unforseen trip to Spain from England driving via France Park Insurance made that possible thank you so much for your excellent service , I tried a countless number of other companies and they offered me nothing of value but Park Insurance did it with no fuss many thanks again I'm looking forward to my trip on Friday.
Devon Thomas

12 September 2025
Unprompted review
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Reply from Park Insurance

thank you devon

Rated 5 out of 5 stars

Superb

Superb, prompt customer service

17 July 2025
Unprompted review
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Reply from Park Insurance

Great News, thank you so much for taking the time to respond. As a family business your reviews really do help.

Rated 5 out of 5 stars

Extremely easy and pleasant experience

Extremely easy and pleasant experience. Got my insurance cover sorted very quickly. 5 stars!

21 August 2025
Unprompted review
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Reply from Park Insurance

We really appreciate you taking the time to leave us such a kind review. It encourages us to keep improving and delivering great service. Thanks again!

Rated 5 out of 5 stars

Happy customer!

I first contacted Park Insurance about my Polaris Ranger as I was paying a lot for a vehicle that only works on my land, driven by me. They came up with a really good price and so when my property insurance came up for renewal I came to them and once again they came up with a much better deal. Their staff have been very courteous and helpful. All I hope is that when renewals are due, they will be as diligent as they were in the first instance.

29 January 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

It’s wonderful to know you’re happy with our service. Thanks for trusting us

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