Pawsome Couture Reviews 339

Great customer service, when I asked a question I got an almost immediate response. Fantastic product, customisation was perfect, the kitten loves it!

I have never experienced better customer service from a company. With a very meaningful purpose behind this purchase, Jane was simply amazing updating me and being the most helpful making sure I get my necklace! I can assure you this company will be on my recommendation list for future gifts because I know I can reply on them should any issues arise. Thank you 🤍

Amazing customer service. When our latest order was delayed due to issue with the courrier, the customer service team and Jane took matters in their own hands. Tracked the parcel for us, sent us follow up emails with updates and even checked that we had well received the parcel. A big thank you!
Products of good quality as always, and as expected as we are returning customers.

I’ve purchased several items and love them all. I adore the flower tag for my kitty. High quality products and the customer service is top notch. My last purchase got lost in the mail and they promptly replaced it. Love supporting small businesses and Pawsome Couture is really special.

Love the products. They are so dainty and cute! However, it took nearly 3 weeks for my item to arrive. Despite this, the customer service was exceptional. I was kept updated by one of the team (Jane), who apologised and who was very polite and professional. She also offered me a 30% partial refund as an incentive for the delay in postage. This has made me want to order from here again.

I placed my order on February 23rd. It’s March 1st and I’ve yet to receive any confirmation or tracking info. When I contacted customer service I got an email saying I should receive tracking info “probably tomorrow.” I waited 3 days and reached out again. A different rep responded with the EXACT same email. I’m starting to feel like Pawsome is a scam company and these positive reviews are fake.

UPDATE: my case was escalated and the product was received. Thank you for your help and forgive my earlier frustrations.

***UPDATE*** - order eventually arrived and refund issued so customer service did sort this out in the end

Ordered on 29 January, it's now 18th February and item still not arrived. Initially I was fobbed off with some excuse about warehousing delays etc.

Tracking with Royal Mail says they're expecting the parcel but it's been like that since 8th February. Contacted customer service saying it's unacceptable but no response. A shame because the products look lovely, but unfortunately I won't be recommending to friends because of the poor shipping experience.

Amazing customer service by Jane! I had an issue with the delivery of my package (the courier lost it/was not able to deliver correctly) and Jane helped me by replacing my order and having it delivered with another courier. She followed up with me multiple times as well to keep me updated. The package arrived well and I am very pleased with my order!

I was a repeat customer of the Calming Pet Nest for my cat Tuffy because he loved it so much. On my 2nd purchase, there was an issue with it and I reached out to Customer Support to voice my concern. Their response and communication was immediate and continuous. I sent a photo to help explain the issue and they decided that a free replacement would be shipped to me. Due to the Canada Post strike there was delays with the shipping and delivery but the customer support dept stayed in contact with updates on the tracking until it finally arrived.
I believe in customer loyalty, especially with small businesses. I try to support them over big box as much as possible, so I was very happy that Pawsome Couture acknowledged my concern and responded with great customer service in resolving it. To me, this is a trademark of a creditble company. My cat Tuffy is very happy with his new Calming Pet Nest replacement and sleeps peacefully in it every day. Thank you to Maria and the Pawsome Couture team for all your help!

It was my first time ordering from this company and I ordered a silver paw necklace for my friends birthday - it arrived perfectly & quickly for an international delivery to Sydney! The communication between the team was really great too & were quick to respond to my email.

Excellent customer service when I enquired about delivery time scales.
The bed I ordered for my new kitten is high quality and as described. Really happy with my purchase and service.
Would buy from Pawsome Couture again.

The customer service from this company is impeccable. They are so easy to deal with and are extremely honest. I highly recommend them to purchase from.

I absolutely adore this necklace with the dog paw charm! 🐾 The design is elegant yet meaningful, and the paw print adds such a sweet, personal touch. It’s perfect for any dog lover who wants to keep their furry friend close to their heart. The quality is fantastic—the chain feels sturdy, and the charm has a beautiful finish. I’ve received so many compliments on it, and it truly makes me smile every time I put it on. Highly recommend this necklace for yourself or as a thoughtful gift!

i'm am still waiting for my three necklaces that I bought for christmas presents back in early December. it said it shipped 14th December and then the tracking number didn't work.
i have now had three different tracking numbers that do not update.
on 5th January i was told the original courier hadn't updated their tracking and a new order would be sent by Australia post - 2 weeks later and this still hasn't arrived and the Australia post tracking number doesn't have any information.
Now (21st January) i've been given another Australia post tracking number which also has no information. i question whether these 5 star ratings on thia site are legitimate as i have no faith in this company delivering its goods.

When I first received my order of the paw necklace with an initial for my daughter’s Christmas present, the chain was tangled and I couldn’t get it out. I worked with Kristine and not only did I get a replacement, but it arrived in time for Christmas. My daughter loves it and hadn’t taken it off. She’s had many complements. This is a quality company and I will continue to use them especially because they want you to be happy with your order.

I just have to share that I have experienced the best customer service ever with Pawsome Couture. In delivering a Christmas gift to us for our cat Scully, Kristine and her team went above and beyond to make Christmas happen on time. When my order of a new bed was delayed with the recent mail strike, Kristine followed up. She provided Scully with a bed sent by courier. This sort of service is rare in our world. The quality of toys, the beautiful original jewelry, the lovely cat collars, and the luxurious cozy beds are the highest quality I have experienced in my years of raising pets. The teamwork is truly amazing and the personal responses to each and every email are applauded by me. I simply cannot say enough about the outstanding service I have received.

Underwhelmed buy the necklace, very thin chain and very small paw. It's OK but not great.

I recently ordered a necklace from this company for my daughter who lost her very precious cat to cancer. Although we were experiencing a nationwide postal strike, this company and its representative, Jane, were determined to get it to me in a timely and safe manner. Jane kept in contact with me via email, updating the status of my parcels progress. In the end, the parcel was delivered to an alternative address, closer to the main city as I reside in a rural area. The delivery company provided verification by sending a picture of its location. The necklace is exactly as advertised. A gift my daughter loves and appreciates. Thank you, Pawsome!

I ordered a necklace from Pawsome Couture as a Christmas gift for my sister. I selected the wrong delivery method and when I reached out for support, they got back to me very quickly and helped me to get it corrected. Jane was very friendly and helped me to get it corrected really quickly. I am also really happy with the necklace - very accurate to the pictures on the website and a great gift!

I have been waiting for a necklace for over 3 weeks, it was to be a birthday gift, I keep getting the same “ runaround” promising it’ll be here and they said they are affiliated with so many packaging companies. I never would have ordered it if I knew how long it would take, website said 2-5 business days, I was promised daily follow up and haven’t been updated.