Paycom's system works and it works well. It does take a little time to set it up, but once it is set up, it works flawlessly. Paycom is one of the few HCM companies out there that actually provi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Paycom is a robust platform that continuously works to improve the system and processes in place to serve their clients. The employee-side is user friendly on both the web version as well as the app.... See more
Company replied
The support team is hands-down one of the best we’ve ever dealt with. They are not only prompt in responding but also incredibly knowledgeable and courteous. Every time we've had a question or needed... See more
Company replied
Foremost, the service level provided from every role is exceptional. Questions are answered quickly. In the event that an answer is not immediate, the team keeps us informed of progress to get to re... See more
Company replied
Company details
Written by the company
Paycom Software, Inc. (NYSE: PAYC) is the most automated HCM platform and the only HR and payroll software built on a unique, truly single database that automates workforce management from hire to retire. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and manual processes by delivering instant access to accurate data without requiring software navigation. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify work for employers and their employees.
Written by the company
- For over 25 years, Paycom Software Inc.
- (NYSE: PAYC) has simplified business and employees’ lives through easy-to-use HR and payroll technology to empower transparency through direct access to their data.
- From onboarding and benefits enrollment to talent management and more, Paycom’s employee-first technology leverages full-solution automation to streamline processes, drive efficiencies and give employees power over their own HR information, all in a single app.
- Paycom’s single database combines all HR and payroll data in one place, providing a seamless and accurate experience without the errors and inefficiencies associated with integrating multiple systems. Recognized globally for its technology and workplace culture, Paycom serves businesses of all sizes in the U.S. and internationally.
Contact info
7501 W. Memorial Road , 73142, Oklahoma City, United States
- paycom.com
4.3
Excellent
644 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I’ve been very satisfied with my experience
I’ve been very satisfied with my experience. Everything I need is at my fingertips
31 December 2025
Unprompted review
Reply from Paycom
Thank you for your review! Our goal is to provide a single, streamlined software that puts all the tools and information you need at your fingertips, making it easier to manage your workforce. Your experience is a direct result of our efforts to deliver on this promise, and we appreciate you taking the time to share your experience.
Worst payroll company ever
Worst payroll company ever. If you’re looking for a good solid payroll company go elsewhere.
26 December 2025
Unprompted review
Reply from Paycom
Hello, your experience with Paycom doesn’t align with the world-class experience we strive to provide. We’d like to learn more to understand your feedback. Please share additional information at feedback@paycomonline.com.
extremely expensive, does not inform you properly
They are extremely expensive, and not meant for a small business. I asked for a one year contract and was locked into a three-year contract. At the time of canceling, they would not let me know what my fees would be until after I canceled. It was $10,000. I don’t even make that much in my business a month. Every time I try to call my specialized rep, they never answer and I always get an assistant who has no idea what’s going on. I would not recommend them to anyone.
16 December 2025
Unprompted review
Reply from Paycom
We're committed to setting our clients up for success and strive to provide a seamless experience from start to finish. We value your thoughts and feedback, and we'd like the opportunity to learn more about your experience. Please reach out to us directly at feedback@paycomonline.com.
Claimed they had filed tax papers when…
Claimed they had filed tax papers when they had compant paying for services that were not even working at all - They are Rip Off Artist - RUN !
10 December 2025
Unprompted review
Reply from Paycom
We're disappointed to hear that your experience didn't meet our standards. Please reach out to us at feedback@paycomonline.com and a member of our team will contact you to discuss your concerns.
Empowering and Supportive Team
I’ve learned a lot with this team. They bring out the best in me, make challenges manageable, and genuinely support growth and collaboration.
5 December 2025
Unprompted review
Reply from Paycom
David, it's wonderful to hear that your dedicated specialist has had such a profound impact on your growth and success. At Paycom, we're committed to providing world-class and dedicated service, where our team members become an extension of your team, working closely with you to understand your unique needs and challenges. It's clear that your specialist has helped you unlock your full potential. Thank you for your 5-star review!
Worst payroll company in 40 years no…
Worst payroll company in 40 years no help. Can’t contact them they are horrible
4 December 2025
Unprompted review
Reply from Paycom
Joey, your experience with Paycom doesn’t align with the high standards we strive to provide. We’d like to learn more about your experience and understand your feedback. Please share additional information at feedback@paycomonline.com.
Easy Team to work with
Working with this team was way easier than working with previous platforms
3 December 2025
Unprompted review
Reply from Paycom
Thank you for taking the time to share your experience, Les! We're glad to hear that your dedicated specialist has made your HR and payroll experience easier compared to your previous providers. We appreciate your 5-star review.
Paycom has made our HR and payroll processes much easier and more efficient.
Paycom has made our HR and payroll processes much easier and more efficient. Whenever an issue came up, their team responded immediately and resolved it quickly, which has been incredibly helpful. Their prompt support and reliable service have truly improved our daily operations. Highly recommend!
1 December 2025
Unprompted review
Reply from Paycom
Kelly, thank you so much for your kind words about Paycom! We're thrilled to hear that our platform has been able to streamline your HR and payroll processes, making your daily operations more efficient. We're also proud to hear that your dedicated specialist has been responsive and reliable. We're committed to providing the best possible experience for our clients, and it's great to know that we're meeting that goal for you. Thanks for your 5-star review.
Very helpful resource
I’ve worked with PayCom in the past as I collected data for the payroll team but in this role, I’m more hands on as THE payroll analyst for my company. First of all, from an employee side, everything is user friendly on the app. I love that I don’t have to go searching for things. From the employer side, they’ve been so open to suggestions and feedback. I will say, “I wish there was a way to do x, y, z…” and lo and behold, there IS! I had my first virtual training with Aly since I’m new to this position and she was super helpful. I had some new questions for Kenya and she was ready and available to help provide support. I highly recommend.
3 November 2025
Unprompted review
Reply from Paycom
Niesha, we're thrilled to hear that our mobile app has continued to impress you, including in your new role as payroll analyst! Your feedback is invaluable to us, and we're glad to hear that your dedicated specialist has been responsive to your suggestions and questions. Thank you for taking the time to share your experience and for recommending Paycom to others. We appreciate your 5-star review!
Love the app and the visibility it…
Love the app and the visibility it provides
25 November 2025
Unprompted review
Reply from Paycom
Thank you for sharing your enthusiasm for the Paycom app! We're thrilled that it's providing you with the visibility you need to stay on top of your HR and payroll tasks. Our goal is to empower users like you with the tools and insights to manage your workforce with confidence, and we're glad to hear that our app is helping you achieve that.
Having someone who knows the system in…
Having someone who knows the system in and out to train clients.
2 July 2025
Unprompted review
Reply from Paycom
We're glad you've had a positive experience with your dedicated specialist who has helped you tailor our solution to meet the needs of your organization. We're committed to continuing to provide dedicated support to help you achieve your goals and maximum ROI. Thank you for your 5-star review!
I like Paycom because it is easy to…
I like Paycom because it is easy to use, and the Paycom specialists are always helpful. If I can't find a solution to a problem, they are always there and willing to be helpful. I know I can always depend on my Paycom specialist to be available when needed.
25 November 2025
Unprompted review
Reply from Paycom
Marissa, thank you for sharing your positive experience using Paycom. We're glad to hear that our comprehensive and intuitive software has made a significant impact on your organization. Your dedicated specialist is committed to providing world-class support and ensuring that you have a seamless experience with our software. We appreciate your trust in your specialist and are proud to have them as an extension of your team, always ready to help when needed.
Great payroll solution!
We have used Paycom as our payroll processor for the past 12+ years. The experience has been wonderful. Professional, accurate and complete support when needed. Software is cutting edge. Feel confident that we are providing our employees with the best payroll solution. Would not consider another company at this point.
25 November 2025
Unprompted review
Reply from Paycom
We're honored to have been your trusted payroll partner for over 12 years and are thrilled to hear that our software has consistently met your high standards. Your confidence in our ability to provide accurate, complete and professional support is a testament to our commitment to delivering world-class service. We're proud to offer an innovative solution that empowers you to deliver the best possible payroll experience for your employees, and we appreciate your loyalty. Thank you for being a valued client!
Highly Recommend Paycom
We’ve been using Paycom at PCCS for a while now, and it’s really simplified how we handle HR and payroll. Having everything in one place—onboarding, time tracking, payroll—has saved us a ton of time and reduced confusion across departments.
Our team especially appreciates the self-service options. It’s easy for staff to check their pay, update info, or request time off without having to go through HR every time.
The customer support team is responsive and genuinely helpful. We’d love to see more flexibility with reporting and integrations, but overall, Paycom has been a dependable system that keeps us organized and supports our people-first approach.
11 November 2025
Unprompted review
Reply from Paycom
Alexa, it's great to hear that Paycom has been a game-changer for your organization, simplifying HR and payroll processes and saving your team valuable time. We're also glad to know that features like Beti® have empowered your staff to take ownership of their HR needs, and that your dedicated specialist has been responsive and helpful. Thank you for your 5-star review!
As the HR Director for our company
As the HR Director for our company, transitioning to Paycom was an easy decision. I appreciate how flexible the platform is — we can tailor the experience to fit our specific needs rather than being locked into every module. The implementation process was smooth, and the customer service has been outstanding.
3 November 2024
Unprompted review
Reply from Paycom
Starla, thank you for sharing your exceptional experience with Paycom. We're thrilled to hear that our implementation process was smooth and that your dedicated specialist has been outstanding. We're committed to understanding your unique needs and delivering personalized support every step of the way. Thank you for your 5-star review!
Easy to use app that makes the every…
Easy to use app that makes the every day tasks simple.
27 October 2025
Unprompted review
Reply from Paycom
Thank you for sharing your 5-star experience with Paycom, Haley! We're thrilled to hear that our mobile app has made your everyday tasks simpler and easier to manage.
Highly recommend Paycom
I’ve used several HRIS and payroll solutions over the years — including ADP, UKG, and Paychex — and while each system has its strengths, Paycom consistently stands out for its exceptional service and ongoing innovation.
Paycom continually updates its platform and genuinely listens to client feedback, which makes a real difference in day-to-day usability. Having payroll, HR, recruitment, employee self-service, and timekeeping all in one place streamlines processes and reduces errors.
I’ve now implemented and used Paycom at two different organizations, and in both cases, it has proven to be a reliable, user-friendly, and comprehensive solution. It’s an excellent choice for organizations looking to simplify HR operations while maintaining strong customer support and continual improvement.
24 October 2025
Unprompted review
Reply from Paycom
Thank you for sharing your world-class experience using Paycom, Mark. At Paycom, we’re dedicated to continuous innovation, driven by our commitment to simplify HR operations and set a new standard for the industry, which has truly set us apart from our competitors. With our full solution automation, data flows seamlessly through a single database, eliminating manual data entry and reducing errors, giving our clients the confidence and precision they need to manage payroll with ease, as seen in your experience. Thank you for your 5-star review!
Greenway Automotive Group has partnered…
Greenway Automotive Group has partnered with Paycom since 2019, and our experience has been consistently positive. The platform is user-friendly, efficient, and offers robust features that streamline payroll, timekeeping, benefits administration, and HR management in one place. Their customer support team is responsive and knowledgeable, and we’ve found their technology to be reliable and continuously improving.
Overall, Paycom has been a strong, dependable partner in helping us manage our payroll and HR processes effectively.
21 October 2025
Unprompted review
Reply from Paycom
Janine, it's wonderful to hear that Paycom has helped your organization streamline tasks in HR and payroll, with a consistently positive experience since 2019. We're thrilled that our software has been able to meet your needs, providing a user-friendly and efficient way to manage payroll, time and attendance, benefits and HR in one comprehensive solution. Thank you for acknowledging your dedicated specialist's responsiveness and expertise, as well as the reliability and continuous innovation of our software.
Paycom’s software and service
Paycom’s software and service has helped us to simplify and automate our payroll process.
14 October 2025
Unprompted review
Reply from Paycom
Brian, it's fantastic to hear that Paycom's software and service have helped you simplify and automate your payroll process, saving you time and reducing errors. By using our single, unified platform, you're able to achieve a seamless payroll experience, from data collection to check distribution. Thank you for partnering with us to simplify payroll and focus on what drives your business forward.
App is so user friendly and great…
App is so user friendly and great customer service.
13 October 2025
Unprompted review
Reply from Paycom
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you're finding the Paycom mobile app user-friendly and that your dedicated specialist has been able to provide you with great support. Thank you for your 5-star review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.