Paycom's system works and it works well. It does take a little time to set it up, but once it is set up, it works flawlessly. Paycom is one of the few HCM companies out there that actually provi... See more
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Based on these reviews
Paycom is a robust platform that continuously works to improve the system and processes in place to serve their clients. The employee-side is user friendly on both the web version as well as the app.... See more
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The support team is hands-down one of the best we’ve ever dealt with. They are not only prompt in responding but also incredibly knowledgeable and courteous. Every time we've had a question or needed... See more
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Foremost, the service level provided from every role is exceptional. Questions are answered quickly. In the event that an answer is not immediate, the team keeps us informed of progress to get to re... See more
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Company details
Written by the company
Paycom Software, Inc. (NYSE: PAYC) is the most automated HCM platform and the only HR and payroll software built on a unique, truly single database that automates workforce management from hire to retire. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and manual processes by delivering instant access to accurate data without requiring software navigation. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify work for employers and their employees.
Written by the company
- For over 25 years, Paycom Software Inc.
- (NYSE: PAYC) has simplified business and employees’ lives through easy-to-use HR and payroll technology to empower transparency through direct access to their data.
- From onboarding and benefits enrollment to talent management and more, Paycom’s employee-first technology leverages full-solution automation to streamline processes, drive efficiencies and give employees power over their own HR information, all in a single app.
- Paycom’s single database combines all HR and payroll data in one place, providing a seamless and accurate experience without the errors and inefficiencies associated with integrating multiple systems. Recognized globally for its technology and workplace culture, Paycom serves businesses of all sizes in the U.S. and internationally.
Contact info
7501 W. Memorial Road , 73142, Oklahoma City, United States
- paycom.com
4.3
Excellent
644 reviews
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My Paycom specialists have gotten…
My Paycom specialists have gotten better and better since I've started. My current specialist contacted me to discuss my payroll processes to see if he could help automate or improve it. Sure enough, he found a way to include a set of approximately 40 employees that I was having to add manually to payroll, every two weeks.
6 May 2025
Reply from Paycom
Alison, we're thrilled to hear that your dedicated specialist has consistently delivered exceptional service and support, exceeding your expectations. We're committed to providing personalized service and expert guidance, just like your specialist did by proactively identifying opportunities to streamline your payroll processes. Thank you for your 5-star review!
Paycom Experience
I have been using Paycom for about 4 years now from my previous employer and my current. What makes Paycom great is its easy navigation. The software system is organized and categorized well. I was able to learn the system fast and train others easily when onboarding. Paycom does a great job in enhancing the system and releasing the spotlight videos to show the updates. I feel supported by the representatives when I need assistance and love how I can easily reach them via phone. I appreciate how Paycom accepts constant feedback from their clients to improve and make their software even better.
16 July 2025
Reply from Paycom
Brianna, your experience with Paycom has clearly been shaped by our focus on intuitive design and user-friendly interfaces. The fact that you've been able to quickly learn and navigate our software, as well as train others, speaks to the effectiveness of our approach. Our guides and trainings are an important part of our efforts to keep clients informed about new features and enhancements, and we're glad you're finding them valuable. We also appreciate your recognition of your dedicated specialist's commitment to providing world-class service. Thank you for your advocacy online!
Great customer Service and prompt care…
Great customer Service and prompt care for all departments.
7 July 2025
Reply from Paycom
Lauren, we're glad to hear that your dedicated specialist has exceeded your expectations, providing prompt support for all departments within your organization. This is exactly the kind of world-class service we strive to deliver to all our clients.
HR and Payroll simplified!
Since switching to Paycom in early 2023, our experience has been great! Employees have embraced the self-service portal, and payroll takes half the time it use to. This has significantly reduced the administrative burden on HR and all managers.
8 July 2025
Reply from Paycom
Thank you for sharing the positive impact Paycom has had on your HR and payroll processes! We're glad to hear that our Employee Self-Service software has been a hit with your employees and that payroll processing time has been significantly reduced. We're happy to know that our solution has helped alleviate the administrative burden on your HR team and managers, allowing them to focus on more strategic initiatives. We appreciate your business and look forward to continuing to support your organization's success!
Aaron Davis has been an outstanding…
Aaron Davis has been an outstanding specialist for our team. He consistently does an excellent job and is supported by a strong, reliable team. If he doesn’t have the answer right away, he makes it a priority to find out. What sets Aaron apart is his proactive communication—he keeps us updated and informed every step of the way, especially when we’re waiting on something. His professionalism and dedication are truly appreciated.
1 July 2025
Reply from Paycom
Thank you so much for taking the time to recognize Aaron's world-class service, Tammy! We're thrilled to hear that he's consistently exceeded your expectations with his expertise, proactive communication and dedication to you and your organization. We'll be sure to pass along your kind words to Aaron, and we look forward to continuing to support your organization's success!
I love the service I am receiving with…
I love the service I am receiving with Paycom. It has greatly improved over the past year and a half. Our reps at Paycom stay in touch with us and regularly will go over with us what we have and what is coming out that is new so we are in the know.
2 July 2025
Reply from Paycom
Thank you so much for sharing your positive experience with Paycom, Cynthia! We're thrilled to hear that our world-class service has made an impact on you over the past year and a half. It's also great to know your reps continue to stay in touch to check in and and keep you informed about new features and updates. We strive to provide personalized support and keep our customers ahead of the curve with the latest innovations, and it sounds like we are hitting that mark!
PAYCOM IS A GREAT PAYROLL CHOICE
PAYCOM IS USER FREINDLY, THE LOOK OF THE SITE IS EASY ON YOUR EYES NOT COFUSING TO NAVIGATE AND WHEN NEEDED HELP IS TIMELY AND EFFECIENT
24 June 2025
Reply from Paycom
Patricia, we're thrilled Paycom is delivering a seamless experience for you. With IWant, our new command-driven AI engine, you have instant access to data like employee hours worked or benefits deductions. We invite you to connect with your dedicated specialist to learn more - thank you for your 5-star review!
Paycom saves us time and energy
Paycom has shortened our payroll and HR admin processing time significantly. We've been very pleased with the Applicant Tracking tools and the ease of use of their Payroll platform. We've also been happy with the customer service we've received from Paycom. Would definitely recommend!
18 June 2025
Reply from Paycom
Emily, it's great to hear that Paycom has made a significant impact on your payroll and HR operations, saving you valuable time and energy. Our HR and payroll software and Applicant Tracking tools have been designed to provide a seamless and efficient experience, and we're thrilled that they've met your expectations. We're also pleased that your dedicated specialist has delivered the level of support you deserve. By automating and streamlining your payroll and HR processes, we're confident that you're not only improving productivity but also driving a strong return on investment for your organization. We appreciate your advocacy and are grateful for the opportunity to contribute to your success.
Paycom Over the Years (A+)
I’ve been a Paycom client for many years across multiple employers, and I’ve gone through six implementations—ranging from new companies to acquisitions. Over time, I’ve watched the platform evolve into a highly flexible, innovative, and robust solution that works well for organizations of all sizes.
Paycom enables me to do far more than I could with other systems. It streamlines complex HR functions, drives efficiency, and supports meaningful process improvements. Most recently, I’ve been building out a new training platform, and just as I was reviewing options, Paycom launched an upgrade to its LMS. The enhancements came at the perfect time—now, our company can transform outdated “classroom taught” courses into dynamic, scalable content delivered online or in-person.
Paycom continues to adapt and grow with the needs of modern workplaces. It’s more than just a payroll platform—it’s a powerful HR tool that keeps getting better.
2 June 2025
Reply from Paycom
It's an absolute pleasure to hear about your long-standing relationship with Paycom and the value our software has brought to your organizations over the years. We're thrilled that our partnership has been able to adapt and grow with your evolving needs, providing a highly flexible and innovative HR and payroll software that supports complex HR functions, drives efficiency and enables meaningful process improvements. We're particularly delighted that our recent innovations have helped you transform your training platform, enabling you to deliver dynamic, scalable content to your team. Your feedback is a testament to our commitment to delivering a powerful HR and payroll solution that continues to evolve and improve with the needs of modern workplaces. Thank you for your loyalty and trust in Paycom - we're honored to be a part of your success!
Worst pay app ever
Worst pay app ever. Don't waste your time with this app the only high reviews are from people who probably work there or do something it's a joke. They don't have no actual person you can physically talk to nothing works it's a joke
18 June 2025
Unprompted review
Reply from Paycom
Mari, it's clear that your experience with our platform has not met your expectations, and we'd like to learn more. Contrary to your assertion, our high ratings are not from internal personnel, but rather from satisfied clients who've experienced the benefits of our comprehensive payroll solution. It's worth noting that our dedicated service model is designed to provide each client with a single point of contact who knows their business and can offer personalized support. While we take all feedback seriously, we're proud of our platform's capabilities and the value it brings to organizations like yours. If you'd like to discuss your concerns further, please don't hesitate to reach out to us directly at feedback@paycomonline.com, or have your HR team connect with their dedicated Paycom specialist to address your concerns promptly.
Their client support services are…world class!
Their client support services are outstanding. Our Strategic Account Manager is a rock star. He meets with us weekly. He knows his product and is an excellent trainer.
10 June 2025
Reply from Paycom
Tim, exceptional service is at the heart of everything we do, and it's wonderful to see that shining through in your experience. By assigning a single point of contact, we empower clients to achieve their goals through a trusted advisor who truly understands their unique needs and provides tailored support every step of the way. Thank you for your 5-star review!
Customer Support
The support team is hands-down one of the best we’ve ever dealt with. They are not only prompt in responding but also incredibly knowledgeable and courteous. Every time we've had a question or needed help with setup or customization, they've gone above and beyond to ensure we were taken care of—often resolving issues within minutes.
11 June 2025
Reply from Paycom
Cyndi, we appreciate your acknowledgement of your dedicated specialist's exceptional service, highlighting their prompt responsiveness, extensive knowledge and courteous demeanor. Their ability to consistently resolve issues in a timely manner is a direct result of our dedicated service model, which is designed to provide personalized attention and expert support tailored to the unique needs of each client. By serving as a trusted partner and extension of your team, your specialist is committed to delivering world-class client experiences, and we're pleased to hear that they've exceeded your expectations in this regard. Thank you for your 5-star review!
Service is Exceptional
Foremost, the service level provided from every role is exceptional. Questions are answered quickly. In the event that an answer is not immediate, the team keeps us informed of progress to get to resolution. I've not experienced this level of service anywhere else in the HCM space.
10 June 2025
Reply from Paycom
At Paycom, we pride ourselves on providing world-class service and it's clear that our team has delivered on that promise for you. We're thrilled that our team's quick response times, thorough communication and dedication to resolution have left you feeling valued and supported. Our service is one of the many things that sets us apart against our competitors, and we're honored to be the gold standard for service in the industry. Thank you for your 5-star review, Mike!
Paycom - Expensive Startup Costs
I got a proposal from Paycom for 8 employees and total upfront investment was about $2500 dollars to start. Their system seemed to be user friendly and helpful but the cost just to get started was way to high for small businesses. They should focus on Medium to Large companies if they are going to charge so much up front.
17 February 2025
Unprompted review
Reply from Paycom
At Paycom, we're committed to helping businesses of all sizes thrive by providing a single, intuitive software that streamlines payroll, HR and time management tasks, helping to alleviate the complexity and administrative burdens that come with managing a workforce. By freeing up more time to focus on growth and strategy, our solution enables businesses like yours to achieve their full potential. We're confident that our HR and payroll software can help small businesses like yours reduce costs, increase efficiency and improve compliance in the long run. If you're interested in learning more, we'd be happy to discuss how our software can help your business achieve its goals. You can request a personalized demo at https://payc.me/3ZqjmTH. We look forward to exploring how we can support your organization.
Our experience with Paycom has been…OUTSTANDING!
Our experience with Paycom has been outstanding from day one. What truly sets them apart is their commitment to client success and continuous innovation. The platform is intuitive, powerful, and seamlessly unifies all aspects of HR—from payroll and benefits to talent management and compliance. The level of automation significantly reduced administrative burdens, allowing our HR team to focus on strategic initiatives. Plus, the dedicated support we’ve received has been proactive, responsive, and incredibly knowledgeable.
Paycom excels at simplifying complex processes. Their all-in-one solution not only centralizes employee data but also empowers employees through self-service features, improving accuracy and engagement. What they’re doing exceptionally well is continuously enhancing the platform based on real user feedback, which shows their commitment to both innovation and client needs. Their forward-thinking approach to HR technology and focus on delivering measurable value make them a true leader in the space.
4 June 2025
Unprompted review
Reply from Paycom
Thomas, we're thrilled to see the incredible impact Paycom has had on your organization, unifying all aspects of HR and significantly reducing administrative burdens through our intuitive and powerful platform. We're grateful for your recognition of our commitment to client success and continuous innovation, which sets us apart in the industry. By delivering world-class service that evolves with the needs of our clients, we're proud to have earned your trust and loyalty. Thank you for taking the time to share your 5-star review and for being a valued partner. We look forward to continuing to support you in the years to come.
Paycom's Beti system upgrade has been…
Paycom's Beti system upgrade has been an excellent tool for bridging the gap between our HR and Payroll departments. The system allows us to communicate seamlessly through a single portal, which has greatly improved efficiency and clarity. Most importantly, it ensures that our employees are paid accurately and on time. We’ve also appreciated how Paycom continuously evolves, with regular improvements that align well with our company’s growing and changing needs. It’s a reliable and adaptive solution for workforce management.
4 June 2025
Reply from Paycom
Brittany, we're delighted to hear that Beti® has been a game-changer for your organization, revolutionizing the way your HR and Payroll teams work together. By harnessing the power of automation, our single software empowers you to streamline processes, eliminate manual errors and reduce administrative burdens, freeing up your team to focus on more strategic initiatives. With Beti, you can confidently automate tasks, ensure compliance and accuracy, and make informed decisions with real-time data. Your experience is a testament to our commitment to helping you simplify workforce management and drive business success.
Great Support!
Our company moved to Paycom January 2023 and we have been so amazed with the great support we received from the Paycom staff. We always get assistance when needed and that is a huge plus for us. The prior HRIS company we utilized was very lacking in support and that is what caused us to move to Paycom. We have been pleased with them and plan to remain with them for many years to come!
4 June 2025
Reply from Paycom
It's music to our ears to hear that our dedicated service model has exceeded your expectations, providing you with a single point of contact who truly understands your organization's unique needs. In contrast, it's clear that your previous HRIS provider fell short in this area, leaving you feeling unsupported and ultimately driving your decision to switch to Paycom. We're proud to be the trusted partner you can rely on for assistance whenever you need it, and we're committed to continuing to deliver personalized support that helps you achieve your goals. Thank you for your 5-star review, Melissa!
Works great for the company and I like…
Works great for the company and I like that everything is all in one app
30 May 2025
Unprompted review
Reply from Paycom
Cayleigh, we're thrilled to hear that Paycom is meeting your company's needs and that you're enjoying the convenience of having everything in one comprehensive app. Our single database and unified HCM solution are designed to provide a seamless and intuitive experience, making it easy to manage HR and payroll tasks in one place. Thank your for your 5-star review!
We made the switch to Paycom from ADP…
We made the switch to Paycom from ADP and it was the best decision! Our employees love it and as an HR admin, I love it! They can do it all!
29 May 2025
Unprompted review
Reply from Paycom
Brittni, it's great to hear that making the switch to Paycom has been a game-changer for your organization. Our single software is designed to provide a seamless and intuitive experience for both employees and administrators, and it sounds like we've hit the mark for you. By combining payroll, HR and talent management into one software, we're helping you break free from the complexity and inefficiencies of multiple systems and vendors. We're thrilled to have earned your trust and to be a part of your organization's success.
User friendly
Clocking in and out is easy to do. I can also access additional company information through the site. It is very user friendly and easy to maneuver around on the site.
23 May 2025
Unprompted review
Reply from Paycom
Jana, we're glad to hear that you're finding our software easy to use, from clocking in and out to accessing important company information. We strive to provide a seamless and intuitive user experience, and it's great to know that we're meeting that goal for you.
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