I used Pay Later to book a flight to New York and had a really smooth experience. The payment plan was clear, reasonable, and easy to follow, which made budgeting a lot less stressful. Everything wa... See more
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Review summary
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Based on these reviews
Easy to deal with - got our tickets straight away as soon as payments were settled. Our returning flight got rescheduled by the airline and Elah from paylater travel emailed me to check if everyth... See more
Company replied
I had a really great experience with the representative Cea, who helped me change my flight while I was in another state. They were extremely patient, understanding, and professional throughout the en... See more
Company replied
I am writing to share how impressed I am with the service I received regarding my recent booking. Although the market price for my itinerary increased by over $1,700, the team acted with incredible i... See more
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Company details
Written by the company
At Pay Later Travel, our mission is to make travel accessible to everyone, and we've been doing just that since 2018, with a presence in Australia and the United States. We offer a frictionless lay-by product that allows customers to budget and save for their dream vacations without having to leave our site. With our product, customers can book their trip with a deposit and then pay the remainder in instalments, making it easier for them to plan and afford their next adventure. At Pay Later Travel, we are proud to support our customer's financial wellbeing. We understand that the cost of travel can be a barrier for many, and we want to do our part to make it more manageable. That's why we've developed a product that allows customers to pay for their trip over time, instead of having to come up with the full cost upfront. We are dedicated to making travel more affordable for everyone. Our lay-by product is just one way we're working to achieve this goal, and we're constantly looking for new ways to make travel more accessible to everyone. To book, head over to our website, choose your destination and preferred travel provider. Then, set up a payment plan that matches your budget. Thank you for dropping by and we're excited to have you on board. Our team look forward to serving you. - Pay Later Travel Team
Contact info
107 Spring Street, 98104, Seattle, United States
- 1 888 974 0329
- bookings@paylatertravel.com
- paylatertravel.com
4.7
Excellent
6K reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
All my questions were answered well and…
All my questions were answered well and BETTIE did send me my Eticket exactly like it was supposed to be sent to me in the first place so thank you BETTIE for clearing my confusion
17 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your kind feedback 😊 We’re glad to hear that all your questions were answered clearly and that Bettie was able to send your e-ticket and help clear up the confusion. We truly appreciate your patience and your trust in Paylater Travel, and we’ll be sure to pass your thanks on to her ✈️
Sydney
Sydney, was awesome and so efficient and so helpful! 10/10 would recommend
17 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your wonderful feedback 😊 We’re delighted to hear that Sydney was able to assist you efficiently and provide such helpful service. Your 10/10 recommendation truly means a lot to us. We appreciate your support and look forward to serving you again at Paylater Travel ✈️
Help me what I was having trouble with
Help me what I was having trouble with
17 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback 😊 We’re sorry to hear you were having trouble, and we’re here to help. Please reach out to us with more details about your concern so we can assist you further and make sure everything is resolved for you as quickly as possible ✈️
Excellent service no complaints
Excellent service no complaints with Mio
16 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback 😊 We’re happy to hear you received excellent service. We truly appreciate your support and look forward to assisting you again at Paylater Travel ✈️
Reply from Pay Later Travel
Thank you for your feedback. We’re sorry for any confusion and appreciate you letting us know that more information is needed. Please feel free to share the details you’re looking for so we can assist you further and provide the correct support. We’re here to help at Paylater Travel.
Above and beyond customer service :-)
The airline dropped the last leg of my journey from my booking. Ren, Michelle and Carmen went above and beyond to ensure this was rectified and I was able to make it all the way home in a very friendly and professional manner. Made my stress levels decrease straight away, and I will definitely use Pay Later Travel again :-)
16 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your thoughtful feedback 😊 We’re really glad to hear that Ren, Michelle, and Carmen were able to step in and resolve the issue with your booking, and that they helped you get home safely and smoothly. It’s great to know their support also helped ease your stress during the situation. We truly appreciate your trust in Paylater Travel and look forward to assisting you again in the future ✈️
Mhena was absolutely helpful…
Mhena was absolutely helpful and professional with assisting me with my flight requests. It was a smooth experience!
16 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We’re so glad to hear that Mhena was able to assist you with your flight requests in a helpful and professional manner, making your experience smooth and hassle-free. We truly appreciate your support and look forward to serving you again at Paylater Travel! ✈️
HUGE PRICE DIFFERENCE
BE AWARE- check prices with other sites.
Pay later claims they do not work in a credit type model and are more of a layby model of purchase(see FAQs).
I have searched multiple flights on both pay later and the most popular flight search engines.
The price differential between pay later and the other flight searches may surprise you.
Pay later price searches reveal they charge from 15-20% more for flights than other providers. This is essentially a credit card level of interest or an enormous booking fee.
Please be aware of this when booking.
16 April 2026
Unprompted review
1000% legit.
1000% legit.. The airlines cancled my flight the day I was supposed to fly out and this company actually emailed me to see if everything was OK and did I need help to rebook. Airline also offered me a full refund and paynow travel later was helpful wirh me getting my refund. This is my new travel goto company. Ten out of ten.
15 February 2026
Reply from Pay Later Travel
Thank you so much for your amazing feedback! 😊 We’re truly glad to hear that our team was able to reach out and support you during your flight cancellation, and that you were able to secure your full refund smoothly. Your kind words mean a lot to us, and we’re happy to be your new go-to travel partner. Thank you for choosing Paylater Travel, we look forward to assisting you again on your future trips! ✈️
They need to be able to adjust the…
They need to be able to adjust the price of the airline tickets accordingly as they adjust. Most all booking sites will match price changes if the cost goes down except Pay Later. Will not use them again.
15 February 2026
Tony was great
Tony was great! He fixed an issue for me that another agent botched and made it a very easy process
16 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear that Tony was able to step in, resolve the issue, and make the process easy for you after the initial difficulty. We truly appreciate your kind words and will be sure to share them with him. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️
The communication sucks
The communication sucks. You can’t make changes for the prices you paying the online portal to talk to people they’re rude and a waste of money I don’t recommend this site to anyone
16 April 2026
Unprompted review
Do not bother with this service
Do not bother with this service.
I had a trip planned for the end of the year but had to cancel it due to uncertainty regarding the global climate. The customer service was appalling, no one understood my situation, I was told I was unable to get a refund or my ticket cancelled, and not even a credit for a future air fare after I paid the ticket in full ($2000). The customer is always right? Apparently not. Shame on you for not being understanding and not doing a single thing to change this awful experience. Do not waste your time.
16 April 2026
Unprompted review
Definitely not a SCAM!
I was doubtful at first but I used Pay Later twice and had to change my travel and they help me without any problems.
7 April 2026
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear that even though you were unsure at first, your experience with Paylater Travel has been smooth and hassle-free, including when you needed to make changes to your travel. We truly appreciate your trust and support, and we look forward to assisting you again in the future! ✈️
My painless experience
I was very pleased with the support I received this morning from Bejay. The call as well as email chain was very professional and Bejay's patience and attentiveness was greatly appreciated given my situation.
16 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We’re really pleased to hear that Bejay provided you with professional and attentive support, both over the call and via email. We truly appreciate your recognition of his patience, especially given your situation. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️
I booked the wrong flight and figured…
I booked the wrong flight and figured it out straight away. Got onto the online chat. Spoke with Mio and he was able to cancel my flight and let me rebook with a full refund in the 24 hour grace period which was amazing.
16 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear Mio was able to assist you quickly, cancel your booking, and help you rebook with a full refund within the 24-hour grace period. It’s great to know the process went smoothly for you. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️
Izzah is the best of what she does
Izzah is the best of what she does! She help me quick with changing passenger details. Pease take care of her.
15 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your wonderful feedback! 😊 We’re so glad to hear that Izzah was able to assist you quickly with your passenger detail changes. We truly appreciate your kind words and will make sure to share them with her. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️
Vin was very pleasant to speak with
Vin was very pleasant to speak with. She was very informative and did her best to help me figure out the best options for my upcoming travel. I would definitely recommend her to my friends and family!
15 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊 We’re delighted to hear that Vin was pleasant, informative, and able to help you explore the best options for your upcoming travel. We’ll be sure to share your recommendation with her. Thank you for choosing Paylater Travel, and we truly appreciate you recommending us to your friends and family! ✈️
She was overall very nice
She was overall very nice. Took a moment for her to reply but she did help me
15 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear she was very nice and was able to help you. We also appreciate your patience while waiting for a response. Thank you for choosing Pay Later Travel, and we look forward to assisting you again in the future! ✈️
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