Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more
Company replied
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Review summary
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The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more
Company replied
After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more
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Very impressed with PDSA insurance. Our German Shepherd began bleeding from his penis. He was initially treated for an infection, which I claimed for and was reimbursed within a week. The problem cont... See more
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Company details
Written by the company
Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.
Contact info
United Kingdom
- pdsa.org.uk/petinsurance
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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SIMPLE AND VERY FAIR
23 March 2026
Reply from PDSA Pet Insurance
Thank you Ricky for your lovely comments about the customer service you’ve received from us. We’re delighted we’ve been able to help you
Reply from PDSA Pet Insurance
We are so pleased that you have received excellent service from us Andrew; we love hearing from our customers.
very easy to use website
very easy to use website , great cover at a great price
29 March 2026
Unprompted review
Reply from PDSA Pet Insurance
Good morning James. Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and pet to PDSA Pet Insurance. We appreciate your feedback and welcome you to PDSA Pet Insurance
Fantastic claims service
Fantastic claims service. Very simple online claim form and payment received within 1 week. I’m impressed.
18 March 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Julie for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
Reply from PDSA Pet Insurance
Good Morning Colin, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Good morning Jacqueline. Thank you for your kind comment and for taking the time to leave a review. We’re delighted we’ve been able to help you.
Thanks❤️ nice
11 March 2026
Reply from PDSA Pet Insurance
Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and pet to PDSA Pet Insurance.
Very easy to use and simple to set up.
10 March 2026
Reply from PDSA Pet Insurance
Good morning John. Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and pet to PDSA Pet Insurance.
Excellent service.
PDSA website is simple and user friendly. Providing excellent cover at a reasonable price. It's also great to know that we are helping more unfortunate animals. Thank you PDSA.
16 January 2026
Reply from PDSA Pet Insurance
Good Morning Steve, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Great easy n simple to set up
10 March 2026
Reply from PDSA Pet Insurance
Good Morning Karen, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
nice to be confident my little doggy is…
nice to be confident my little doggy is in safe hands
17 March 2026
Reply from PDSA Pet Insurance
Thank you Darren for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
I have used PDSA pet insurance…
I have used PDSA pet insurance previously & made a claim for 1 of my dogs. The service was excellent.
12 March 2026
Reply from PDSA Pet Insurance
Good morning Julie. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Great cover at a good price and helps the PDSA
Decided to use PSDA after my previous dog became ill and had to be put to sleep and I couldn't afford it at the time, being self employed in the pandemic. They were just wonderful.
Got our new family member and needed pet insurance it was a no brainer for us.
Also for the level of cover and no 20% of the rest of the claim which a lot of other insurance companies wanted at the time, Worked out really competativly
15 March 2026
Reply from PDSA Pet Insurance
Thank you Dan for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your beloved dog had passed away. We welcome you and your new family member to PDSA pet insurance.
Reply from PDSA Pet Insurance
Good Morning Kathleen, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Great service .
Great service .
I can't fault the quick payment .
Paid in 3 days after my vet bill.
Just great communication too from the day our dog got sick.
Online portal
22 January 2026
Reply from PDSA Pet Insurance
Hi there Darrin, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
I would highly recommend pdsa…
I would highly recommend pdsa insurance. I have made 2 claims lately and both were easy, fast and hassle free.
17 June 2025
Reply from PDSA Pet Insurance
Thank you Caroline for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
Very resonably priced with good causes…
Very resonably priced with good causes and bonuses.
11 March 2026
Reply from PDSA Pet Insurance
Good Afternoon Gemma, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Great service
My dog was really poorly and needed treatment , I paid the vet myself and my vet advised me that my insurance would probably help with the cost , I have never used an insurance claim before , I usually pay the bill myself . The insurance company were great and paid me direct .
17 March 2025
Reply from PDSA Pet Insurance
Thank you Diane for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog had been unwell. We hope they are feeling much better now.
Speed of payment following claim…
My cat recently required an urgent operation and when I contacted customer services, the representative I spoke to dealt with my enquiry sympathetically and professionally. Once my claim was submitted by my vet I received payment within 5 working days. Excellent service from this insurance provider.
9 March 2026
Reply from PDSA Pet Insurance
Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
I would recommend PDSA pet insurance
PDSA took a long time processing my claim. Our cat is a rescue & we didn't have any medical history so they had to contact the rescue centre to check her previous history. I had to chase them in the end but they paid in full minus the excess so I'm happy.
9 September 2025
Reply from PDSA Pet Insurance
Good Morning Norman, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
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