Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more
Company replied
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Review summary
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The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more
Company replied
After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more
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Very impressed with PDSA insurance. Our German Shepherd began bleeding from his penis. He was initially treated for an infection, which I claimed for and was reimbursed within a week. The problem cont... See more
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Company details
Written by the company
Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.
Contact info
United Kingdom
- pdsa.org.uk/petinsurance
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My claim required some additional…
My claim required some additional details which we provided , the interaction was a simple process and our comments were reviewed and contact made with the vet, these enabled PDSA to make a timely decision regarding the treatment provided and condition our cat had . the claim was settled to our satisfaction
5 November 2025
Reply from PDSA Pet Insurance
Thank you Tracy for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your cat had been unwell. We hope they are feeling much better now.
Very happy with the cover of my policy…
Very happy with the cover of my policy and also a very competitive price
24 February 2026
Reply from PDSA Pet Insurance
Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
I have disabilities and have a roblem…
I have disabilities and have a problem with filling in forms when I rang to ask for help to filling it over the phone to take all my details it was told by staff that it can not be done and I would have to fill the form on the Internet this was very frustrating and would like a new program set in place from wendy Singleton
27 February 2026
Reply from PDSA Pet Insurance
We are sorry to hear that you are unhappy Wendy. If you did wish to discuss the circumstances surrounding this in more detail, please email us on: contact@cs.pdsa.org.uk and we will be happy to assist you further. Many Thanks, The PDSA Pet Insurance Team.
helpful company
claims were very prompt regarding payment. found company very helpful when contacting by phone. would recommend pdsa to other owners. riva's ongoing treatment was not an issue. many thanks.
7 February 2026
Unprompted review
Reply from PDSA Pet Insurance
Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance. We're so happy we could help! The PDSA Pet Insurance Team.
Reply from PDSA Pet Insurance
Good Morning Pauline. Thank you for your for taking the time to leave a review. We appreciate your kind words. PDSA Pet Insurance thanks you for your support and welcomes you and your pet.
Claiming was very easy but I actually…
Claiming was very easy but I actually getting hold of my documents not too straightforward. It may just be me but when I googled the PDSA website it don't give you a pet insurance log in and so had to go looking for the corect website. Always being short of time I like to just google a site and find what I need!
3 August 2025
Reply from PDSA Pet Insurance
We are so pleased that you have received excellent service from us; we love hearing from our customers.
Reply from PDSA Pet Insurance
Hi there Sharon. Thank you for leaving your positive feedback of PDSA Pet Insurance. We're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now. The PDSA Pet Insurance Team.
Knowing that my Maisie need help and…
Knowing that my Maisie need help and taking care of it was the best option to do a peaceful mind
23 February 2026
Reply from PDSA Pet Insurance
Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and Maisie being part of PDSA Pet Insurance.
So easy to make a claim
So easy to make a claim. They literally do everything on their hub. Payout within 48hrs of receiving vet information
4 September 2025
Reply from PDSA Pet Insurance
Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance. We're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
Shocking business conduct
Shocking business conduct. I took out 2 policies with PDSA Pet Insurance for my two dogs as they are a Charity. I made a claim a few weeks back but was told they had no response from the vets. The PDSA Vets themselves say they contacted them back but they (PDSA Pet Insurance) said they could find no claim!! Yet PDSA Pet Insurance emailed me to say they had tried 3 times to get a report from the PDSA Vets, but didn't get any response. Blaming each other. Currently trying to get through to them on the phone with no response either. Nobody seems to work there. I've tried my best to help this Charity, but it turns out to be at my dog's detriment.
27 February 2026
Unprompted review
Reply from PDSA Pet Insurance
Good morning. I am sorry to hear you are experiencing difficulties with your claim. Our Customer Service Team would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
Many thanks, The PDSA Pet Insurance Team.
Reply from PDSA Pet Insurance
Thank you for your kind comment and for taking the time to
leave a review. Its a pleasure to welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Good Morning David. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Very good price for same product
26 February 2026
Reply from PDSA Pet Insurance
Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Totally hassle free
Totally hassle free, a seamless transition from my previous insurance provider.
1 February 2026
Reply from PDSA Pet Insurance
Morning Peter. Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Hi Mal, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Had to make two claims
Had to make two claims , PDSA insurance had no issues with its chasing the vets which holds things up , altogether great pet insurance easy to follow and great advice when needed
10 February 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Tracey, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
As PDSA I would have thought you would…
As PDSA I would have thought you would have insured all dogs I have a exception certificate for her as a ban dog registered with chip and all recommended paperwork she Pitt bull our family member
8 March 2026
Unprompted review
Reply from PDSA Pet Insurance
Hi There, at PDSA Pet Insurance, there are, unfortunately, some breeds of dogs under various categories which we do not cover. A complete list of dog breeds excluded from PDSA cover can be found here: https://www.pdsa.org.uk/pet-help-and-advice/pdsa-pet-insurance/insuring-your-dog? under the FAQ section.
Can’t fault PDSA Pet Insurance
Can’t fault PDSA Pet Insurance at all. Our recent claim was paid out in full quickly & without question.
Highly recommended.
7 March 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Susan for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
I was previously with pdsa for 18…
I was previously with pdsa for 18 months. My beautiful 18 month old Akita became very poorly due to what was found to be, after considerable testing a very rare, very serious defect from birth. Pdsa were absolutely brilliant. They took care of the bills for his consultations, extensive testing and medication (including an mri scan with a neurology consultant at a Vetinary hospital) with no hesitation or questioning, and left us to concentrate on him. Unfortunately there was nothing that could be done to save him and we lost him shortly after the results came through. Pdsa made sure everything was paid, cancelled our policy immediately so no more direct debits would be charged at that very difficult time and sent us a lovely deepest sympathy card. Although this was a heartbreaking situation for us I can honestly say pdsa went above and beyond to take the stress and strain of the financial worries away from us. We have recently brought another pup into our family and I had absolutely no hesitation in signing straight up with pdsa again for his insurance. Thankyou pdsa x
24 February 2026
Reply from PDSA Pet Insurance
Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance. We're so sorry for the loss of your Akita, but are happy we were able to help at such a difficult time! We appreciate your feedback and welcome you and your new pup back to PDSA Pet Insurance.
Just took out insurance for new puppy
Just took out insurance for new puppy, very simple and clear procedure. Glad to know benefitting pdsa to help other animals
7 March 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Joanne. Thank you for your for taking the time to leave a review. We appreciate your kind words. PDSA Pet Insurance thanks you for your support and welcomes you and your puppy.
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