Utterly incompetent. I have been with this provider for 4 years now with my current company and have an old account with my previous company. They have not once provided me with account information fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have been trying to close down my business after a bereavement which I was finding very difficult as I’m not very computer savvy and needed to close down our accident cover account, spoke to a lovel... See more
Company replied
Farah was so helpful, patient and kind. I was having issues with our pension contributions and she fixed them so quickly and helped me all through the process (even answering my silly questions!) than... See more
Awful company. Haven't received my opt out package after months. They sent first to the wrong address which is a major data breach but still haven't received anything to my current address and it's be... See more
2.6
Poor
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ll now be taking this to the fca
I’ll now be taking this to the fca. This company is not for for purpose and should not be operating. . I made two complaints and then had to come on trustpilot to complain as neither had been dealt with . That was the 20th and was apologised to and told to
Email tbe complain in again and it would be dealt with in 3 days . That was ten days ago. They basically have zero complaints procedure and I am finished with the stress dealing with this . I’ll now take this to the fca . Utterly repugnant and disgraceful service.
1 September 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible customer service
I requested this firm to delete my personal data. They asked me for personal data to locate my account, which I refused to do over email. I then called and managed to speak with an irritated agent who explain why they cannot delete the data for x years. I then emailed to get confirmation of what he told me, and again they asked for the same personal data to be able to answer, even though they didn't need that to confirm with an yes or no. I decided to stop there. What's the point in wasting time with small minds?!
The world of finances is full of incompetents like these ones.
16 August 2025
Unprompted review
Reply from Peoplespartnership
Hello Daniela
Thanks for taking the time to leave your review, and we're sorry to hear you haven't been happy with our service lately. I hope this explanation will suffice.
We'd firstly like to sincerely apologise, as we understand this has caused you a lot of frustration. We'd like to assure you that we wouldn't ask for something that isn't necessary, and we certainly don't condone the behaviour you received when you called us.
When our members contact us, we are legally required to request a certain amount of data in order to not only locate their account, but to ascertain the identity of the person contacting us as the owner of the account in question. If we were to disclose this information to anybody else, we would be in violation of GDPR law.
If you're still interested in having your data removed from our database, we can certainly do this for you. If so, please contact us and tellusmore@peoplespartnership.co.uk where one of my colleagues can look into this for you.
Thank you for your patience,
Dan
People's Pension, provider of People's Partnership
Thanks Yogesh
Had to change my account details and had a few questions to be answered. I was on call with Yogesh, he was calm, professional and patient.
15 August 2025
Unprompted review
Reply from Peoplespartnership
Dear Morgan-Rhys
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Yogesh who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Taliah
The People’s Pension, provided by People’s Partnership
Yogesh was a great help
I needed some urgent information and rather than using the email facility, was able to get through on the phone line straight away and spoke to Yogesh. He was a pleasure to deal with, very efficient and answered the questions straight away.
8 August 2025
Unprompted review
Reply from Peoplespartnership
Hello Victoria
Thanks for taking the time to leave such nice words about our colleague, Yogesh.
We're delighted to hear you found him helpful. We'll be sure to pass this feedback onto Yogesh and his line manager, who I'm sure will be over the moon to hear this lovely review.
Kind regards
Dan
People's Pension, provided by People's Partnership
Eventually resolved…
Took a while to resolve my issue with various emails going back and forth but eventually spoke to Yogesh in customer support and managed to update the details needed
30 July 2025
Unprompted review
Reply from Peoplespartnership
Hi Rob
we’re glad some things went well for you, but we’re disappointed you had a couple of issues along the way. We always strive for perfection, but occasionally a spanner gets in the works. Thanks for highlighting where you think we went wrong.
We’ve taken your feedback on board and will look at how we can make changes to improve the service we provide to all our customers.
All the best
Emily
The People’s Pension, provided by People’s Partnership
I would give a negative rating if one…
I would give a negative rating if one was available
Over the past 5 years People's Pensions has continued to make the same mistakes, eventually acknowledging them as errors on their part only to repeat the same errors months or years later.
Their complaints process is an utter shambles the most recent one is now in month 4 and no responses but we are still continue to receive threatening letters for not making contributions to a clients business pension scheme for a business that ceased over 5 years ago
The I wouldn't trust them to mow my lawn let alone look after my pension
31 July 2025
Unprompted review
Reply from Peoplespartnership
Good afternoon Neil
Thanks for your feedback around our response time regarding your query. Any feedback we receive helps us to improve. Whilst we always work to make sure our members get the best service possible, it looks like we’ve fallen a little short of your expectations here.
We understand how frustrating it can feel being unable to get the service or information you need.
If your query still hasn’t been resolved, please email us at tellusmore@peoplespartnership.co.uk
We’ll look into your issue as quickly as possible. We usually respond within 3 days.
Rhiannon
The People’s Pension, provided by People’s Partnership
Unbelievably Incompetent
Really dreadful. Have been trying to organise a transfer into this scheme from another ( only because it was the sole way to access the money ) and there have been hiccups and incompetency all the way along. They're now talking about tax rules which prevent them from giving me my money, yet HMRC have never heard of them before??
29 July 2025
Unprompted review
Reply from Peoplespartnership
Good morning
Thanks for taking the time to leave this feedback about your transfer, and we're sincerely sorry if its taken longer than you might have anticipated.
In light of legislation introduced in 2021, we are required to carry out additional due diligence in certain circumstances.
This enhanced process is designed to safeguard our members’ pension savings and reduce the risk of pension scams. While these measures are essential for ensuring security, they may occasionally result in delays as we gather the necessary information.
We remain committed to protecting our members’ funds, even if it means that some processes may take a little longer to complete. However, we completely respect the frustration this might cause.
If you'd like to get in touch with us as tellusmore@peoplespartnership.co.uk, we'd be happy to take a look and try to find a solution for you.
Thank you for your patience.
Dan
The People's Pension, provided by People's Partnership
Biggest rip off there is opted out had…
Biggest rip off there is opted out had emails statinh opted out yet 3 mth later still pinchinh my money tk tge point ove just put my notice im if my next job has thus governent con organisation ill walk away avoid these like the plague
29 July 2025
Unprompted review
Reply from Peoplespartnership
Dear George
We’re sorry to hear of your frustration towards the opting out and auto-enrolment process.
When you start work with a new employer, you’re automatically enrolled onto their chosen provider’s pension scheme. Unfortunately, this has to be done every three years to comply with HM Revenue and Customs (HMRC) law and regulations in place.
We’re also very sorry to hear you’re unhappy with our response regarding being re-enrolled. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
Please provide us with your details and some further information by emailing tellusmore@peoplespartnership.co.uk, and we’ll get in touch to resolve things for you as quickly as possible. You should receive a reply from us within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Taliah
The People’s Pension, provided by People’s Partnership
Yogesh was amazing! Absolute gem to the company!
Yogesh was so lovely. Super thorough and helpful agent, who listened to me actively and showed genuine care about my query. What a guy and an asset to the team there. Thank you so much and I really hope they appreciate you because you made me feel so much at ease and resolved an issue that had been causing me stress. Thankyou!
25 July 2025
Unprompted review
Reply from Peoplespartnership
Dear Seneer
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Yogesh who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Charlie
The People’s Pension, provided by People’s Partnership
Awful pension provider
Awful pension provider, it will take you ages to get your money , there service is poor, there returns are poor, there attitude is poor, better yo go elsewhere and take all your money out and from this awful company.
18 July 2025
Unprompted review
Reply from Peoplespartnership
Hello Alex
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Taliah
The People’s Pension, provided by People’s Partnership
Incredibly poor customer service Team
Incredibly poor customer service Team. It’s taken months for me to transfer a relatively small pension to another provider and I’m still waiting. It took them over a month to inform me they needed my transfer request to come from an email address they had on file. I completed their request and after another few weeks they informed me I needed to fill out a questionnaire. Then after another few weeks I called again to escalate my issue of nothing happening and I was promised a next day call back from agent who was personally managing my issue which obviously did not happen. I called again to make another complaint and was offered a good will gesture and for the transfer to be dealt with asap. A few weeks later again I received an email informing me my address did not match on file (which it 100% does because it’s correct in my online account and when I call you and pass security). Called again to escalate, promised a next day call back again by someone who again was personally managing my issue. No next day call back again…received a call the following day (no VM left as requested), called back to escalate again and was PROMISED yet another call back by 6pm same day, and yet again no call. I’m a very easy going and amenable person but this customer service team is the most time consuming and poor I’ve encountered. I’ll be seeking to take things beyond their complaints team who don’t see things through
17 July 2025
Unprompted review
Reply from Peoplespartnership
Dear Dan
We’re sorry to hear the transfer process hasn’t been as simple as you would’ve liked. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We don’t intend to place barriers or obstruct your transfer for any purpose.
We make it a priority to protect our members’ pension savings, especially when it comes to transferring. The steps which members must complete on their transfer journey help to make sure that such an important decision isn’t made passively or in a hurry.
Due to new legislation introduced in 2021, we’re also required to apply additional due diligence in some circumstances. While this helps to keep members’ money safe and reduces the risk of them falling victim to pension scams, it can cause a delay in obtaining the additional information required.
If you’d like to get in touch, please email us at tellusmore@peoplespartnership.co.uk. We’ll work to resolve any outstanding issues you may have as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Guiseppe
The People’s Pension, provided by People’s Partnership
Have been trying to close down my…
Have been trying to close down my business after a bereavement which I was finding very difficult as I’m not very computer savvy and needed to close down our accident cover account, spoke to a lovely lady called Emma Stevens and she couldn’t have been more helpful, she dealt with everything and managed to sort everything out from her end so thanks Emma , I am very grateful
Regards
Richard Leatherland
17 July 2025
Unprompted review
Reply from Peoplespartnership
Hello Richard
Thanks for taking the time to leave such a lovely review about our colleague Emma.
We know how hard our colleagues in our contact centre work to give you the best service possible, so it delights us to hear this was reflected in your phone call with Emma.
We'll be sure to pass this feedback onto her and her line manager, who I imagine would both love to hear this.
All the best
Dan
The People's Pension, provided by People's Partnership
Spoke to a very helpful guy called…
Spoke to a very helpful guy called Lloyd.
He was great, explained everything, suggested what I could do & sent me information that I would need while we talked.
Thanks Lloyd.
10 July 2025
Unprompted review
Reply from Peoplespartnership
Dear Doug
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Lloyd who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Charlie
The People’s Pension, provided by People’s Partnership
Bina was great 10 out of 10
I have been trying to log on to see how my pension is doing but it kept saying my info doesn't match with the info they have, so I rang them.
I spoke to a lovely, very helpful lady called BINA and after a few minutes she discovered that the date of birth my employer had given them was wrong by about 10 years, which was great in my head as that made me 50 not 60 but in reality it was an issue. BINA has set the ball rolling to get it changed and I should be able to log in by Tuesday of next week, which is a relief. 10 OUT OF 10 FOR BINA AND A BIG GOLD STAR 😁❤️
4 July 2025
Unprompted review
Reply from Peoplespartnership
Dear Tracy
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Bina who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Emily
The People’s Pension, provided by People’s Partnership
Having to raise a legal dispute as they…
Having to raise a legal dispute as they are refusing to remove me from there pension scheme. Absolutely disgraceful you can’t force someone to stay in your pension scheme however peoples partnership feel like they can, 8 different emails telling them to remove me and they just keep telling me I need to really think about the decision and then refusing to remove me.
6 June 2025
Unprompted review
Reply from Peoplespartnership
Hello Ben
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Beth
The People’s Pension, provided by People’s Partnership
Trying to retire - Peoples pension are inexplicably holding this up
Trying to retire. Annuity provider has received funds from Peoples Partnership over 2 weeks ago. Peoples partnership has not provided the annuity provider with the regulatory notes that should accompany the payment and therefore can not set up my annuity. Apparently this should have taken someone 5 mins to sort out. I have made a complaint and heard nothing back. This is a basic incompetence. But the frightening thing is that despite making formal complaints and multiple telephone chasers, no progress is being made to address this mistake. This suggests to me a fundamental structural issue that is probably a result of home/hybrid working as the admin team are not allowed to take telephone calls...how embarrassing!
Please note the copy and paste response to my grievance below by Beth.
THE FACT HERE IS THAT THE MONEY HAS BEEN TRANSFERRED. UNFORTUNATELY PEOPLES PARTNERSHIP LACK BASIC COMPETENCE IN THAT THE MONEY HAS BEEN SENT WITHOUT THE REQUIRED REGULATORY NOTES. THIS IS A MATTER THAT SHOULD BE ADDRESSED IMMEDIATELY AND SHOULD NEVER FALL INTO THE COMPLAINTS PROCESS. WE ARE NOW THREE WEEKS ON FROM THE PAYMENT BEING MADE AND NO FURTHER FORWARD BECAUSE OF PEOPLES PARTNERSHIPS INCOMPETENCE. THE PROBLEM IS THEIR OWN INTERNAL PROCEDURES BEING UNFIT FOR PURPOSE. IT IS TELLING THAT BETH HAS NOT EVEN OFFERED TO TRY AND RESOLVE THE ISSUE. PATHETIC!
4 June 2025
Unprompted review
Reply from Peoplespartnership
Hello Andrew
We’re sorry to hear it’s taken longer than you would’ve liked to transfer your pension. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We’d never aim to obstruct your transferral process, and we always respect your decision to leave us.
Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.
Unfortunately, it’s not possible for members to track the progress of their transfer request online. There’ll likely be a genuine reason for the delay, however. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Beth
The People’s Pension, provided by People’s Partnership
Very difficult taking money out.
Very difficult taking money out.
My current pension provider don't even seem to be able to transfer.
Painfully slow.
They appear to be deliberately awkward....
15 May 2025
Unprompted review
Reply from Peoplespartnership
Hi Matt
Thanks for your feedback around your transferal experience. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We’d never aim to obstruct your transferal process, and we always respect your decision to leave us.
Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.
Due to new legislation introduced in 2021, we’re required to apply additional due diligence in some circumstances. While this helps to keep members’ money safe and reduces the risk of them falling victim to pension scams, it can cause a delay in obtaining the additional information required. We pride ourselves in protecting our members’ pension savings, although this can mean things take a little longer to progress.
Unfortunately, it’s not possible for members to track the progress of their transfer request online. There’ll likely be a genuine reason for the delay, however. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.
Thanks again for your feedback
Kind regards
Ben
The People’s Pension, provided by People’s Partnership
I dealt with Harry through the webchat…
I dealt with Harry through the webchat service. He was very helpful, and my query was dealt with very easily.
9 May 2025
Unprompted review
Reply from Peoplespartnership
Hi E Dalton
Thank you very much for your kind words. All our staff strives to deliver the best service for all our members, so it’s really nice to receive such positive feedback.
Kind regards
Ben
The People’s Pension, provided by People’s Partnership
I have just spoken with Maheen at…
I have just spoken with Maheen at People's Partnership. She was very knowledgeable and helpful and provided me with excellent guidance to get my pensions combined and up to date.
6 May 2025
Unprompted review
Reply from Peoplespartnership
Dear Cyril
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Maheen who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Guiseppe
The People’s Pension, provided by People’s Partnership
Poor customer service
Poor customer service . Failed to respond to my repeated emails over numerous weeks . Escalated complaint was found in my favour . They offered £50 compensation . Back to square one chasing them , not responding. I will be moving my pension from this company due to their poor quality of substandard unacceptable lack of customer focus.
1 May 2025
Unprompted review
Reply from Peoplespartnership
Hello Dave
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Taliah
The People’s Pension, provided by People’s Partnership
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.