Utterly incompetent. I have been with this provider for 4 years now with my current company and have an old account with my previous company. They have not once provided me with account information fo... See more
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Have been trying to close down my business after a bereavement which I was finding very difficult as I’m not very computer savvy and needed to close down our accident cover account, spoke to a lovel... See more
Company replied
Farah was so helpful, patient and kind. I was having issues with our pension contributions and she fixed them so quickly and helped me all through the process (even answering my silly questions!) than... See more
Awful company. Haven't received my opt out package after months. They sent first to the wrong address which is a major data breach but still haven't received anything to my current address and it's be... See more
2.6
Poor
85 reviews
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Refusing to let me withdraw
Classic example of company that hang to my money just for a little longer with excuses.
They used my middle name initial (instead of the full word) during registration, which was never an issue while I was adding money to the pot.
Now I try to transfer it and they need to go through a "super sophisticated" check needing my passport AND signature, even though the passport doesn't include a signature and they don't have mine to check against anyway.
They obviously know that it's me on both accounts and asking for the transfer and this is just an excuse to delay the process and make some people give up.
So, you do you... I just let others know
11 July 2023
Unprompted review
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