Peoplespartnership Reviews 

85
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Utterly incompetent. I have been with this provider for 4 years now with my current company and have an old account with my previous company. They have not once provided me with account information fo... See more

Company replied

Rated 5 out of 5 stars

Have been trying to close down my business after a bereavement which I was finding very difficult as I’m not very computer savvy and needed to close down our accident cover account, spoke to a lovel... See more

Company replied

Rated 5 out of 5 stars

Farah was so helpful, patient and kind. I was having issues with our pension contributions and she fixed them so quickly and helped me all through the process (even answering my silly questions!) than... See more

Rated 1 out of 5 stars

Awful company. Haven't received my opt out package after months. They sent first to the wrong address which is a major data breach but still haven't received anything to my current address and it's be... See more


Contact info

2.6

Poor

TrustScore 2.5 out of 5

85 reviews

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2.6

All reviews

(85)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience!

I would like to thank Jessica T and Ellie M in the Claims Team. They were really helpful, and went the extra mile to help me. 1st class service!

25 April 2025
Unprompted review
Peoplespartnership logo

Reply from Peoplespartnership

Dear Jon

Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Jessica T and Ellie M who helped you out. We’re sure they’d be delighted to hear it.

Kind regards

Guiseppe
The People’s Pension, provided by People’s Partnership

Rated 5 out of 5 stars

Estelle was lovely to speak with and…

Estelle was lovely to speak with and very helpful regarding my pension query!

23 April 2025
Unprompted review
Peoplespartnership logo

Reply from Peoplespartnership

Dear Rebecca


Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.

We’ll pass on your feedback to Estelle who helped you out. We’re sure they’d be delighted to hear it.


Kind regards


Beth


The People’s Pension, provided by People’s Partnership

Rated 5 out of 5 stars

Recieved brilliant service from Kirstie…

Recieved brilliant service from Kirstie , couldn't recommend her highly enough 👏.

Just goes to show if you get the right person , you get great service.

Thanks Mr C

22 April 2025
Unprompted review
Peoplespartnership logo

Reply from Peoplespartnership

Dear Andy


Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.

We’ll pass on your feedback to Kirstie who helped you out. We’re sure they’d be delighted to hear it.


Kind regards


Beth


The People’s Pension, provided by People’s Partnership

Rated 5 out of 5 stars

I had a very important question about my pension claim.

I had a very important question about my pension claim, I phoned People's Pension and a lady called Michelle was very helpful. She answered all my questions and gave me an email to send some attachments to the relevant department, when I'll get a response to my email I'll leave even a better review.

10 April 2025
Unprompted review
Peoplespartnership logo

Reply from Peoplespartnership

Hi George

Thanks for your very kind words. We pride ourselves in having knowledgeable colleagues who are on hand to assist with any query you might have. We aim to reply to your email within 3 working days, and will let you know if there's anything else we need from you.

Kind regards

Dan

The People's Pension, provided by People's Partnership

Rated 5 out of 5 stars

I Spoke to Katherine who was extremely…

I Spoke to Katherine who was extremely helpful with my pension query. Explaining what I had to and when I had to do it. She also provided me additional information on the types of pensions available which now puts me in a better position to decide and consider which option would be best for me.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support from Catherine

Catherine at The People's Pension provided brilliant support with linking my payroll software. She resolved my issue efficiently on the first call with a friendly, professional approach. Excellent service!

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Just got off the phone to Katherine…

Just got off the phone to Katherine Day, who was extremely helpful and gave good clear advice, I'm trying to set up a personal pension but already have an existing one with PP which needs linking, she knew exactly what help I needed and has arranged for the correct documentation to be sent to me - Big thanks
Charlotte

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Sorted


Very good service and plain English
Emails and customer service 👍😁

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Yorgesh VERY HELPFUL

I just had a call with Yorgesh from People's Partnership. As someone who doesn't know much about Pensions and needed some questions answered, he was very helpful answering all my questions in detail and also kind in pointing me in the right direction for more information. Great customer service!
Luigi.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to the staff at People's…

Thank you to the staff at People's partnership for helping me do what I needed to do to process a refund on the account. Everything explained very clearly.
As an employer their support is vital and generally you don't wait too long to be connected.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Statement request.

I needed to find out what my pension was currently worth and requested an up to date statement. Stephanie was polite, informative and more than helpful to me. A credit to the team.

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Is there anything below 1 star

Is there anything below 1 star? Over a month to answer an email and send a form out. Beyond incompetent. Use any other company. Less not for profit and more not performing.

24 December 2024
Unprompted review

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