Perfect GroupReviews 

312
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their hard work, efficiency, and positive attitudes, often noting how they go the extra mile to make challenging processes smooth and simple. The service provided is frequently described as exceptional, with many appreciating the care taken with their belongings and the overall stress-free experience. Reviewers highlight the professionalism and kindness of the teams, making the moving process much more enjoyable and reassuring. However, some people were dissatisfied with the product and quality of service, reporting damaged items like furniture and appliances, and issues with incorrect installations that led to leaks and further damage to new flooring and kitchen panels. There were also instances where services like dismantling and rebuilding wardrobes, or full unpacking, were promised but not delivered, and concerns were raised about the inexperience of some staff.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, professional, and... See more

Product

People report ambiguous experiences with product quality, with some customers praising careful handling and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the excellent support and... See more

Quality

Users describe ambiguous interactions with quality, with some customers marveling at the quick and careful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Peter, Montana and Easter were hardworking, efficient and used their initiative when they moved us back home after our house fire. Peter was mindful of his team's welfare on a very hot day which I'm s... See more

Rated 5 out of 5 stars

We had to move out of our house at short notice last week when our insurers finally gave the go-ahead to start work on our subsidence-ridden property. The Perfect Group lived up to their name and made... See more

Rated 5 out of 5 stars

Can’t thank the Perfect Group enough. Mabel and James were great - providing quick turnaround with the quote, dropping off all of the packing materials required (and then more when we needed additiona... See more

Rated 5 out of 5 stars

We moved Fri 23rd January the team leader Connor and his three colleagues were fantastic the move was completely stress free.The service leading up to the move was absolutely 1st class as well with Ja... See more


Company details

  1. Removals company
  2. Removals Service
  3. Storage facility

Written by the company

Welcome to the Perfect Group – the ultimate solution for all your removal, storage, and furniture rental needs. As a leading company with National and International coverage, we take pride in our unmatched commitment to quality, excellence, and workmanship. Our journey began in 2007, when three childhood friends shared a vision of creating a removal company that would set new standards in the industry. Today, our passion and dedication to delivering exceptional customer service have helped us become the go-to choice for thousands of families who trust us with their moves every year. From local to international relocations, our team of fully trained experts ensures a hassle-free and seamless experience that exceeds your expectations. Our success is driven by our core values of honesty, respect, courtesy, and reliability, which are deeply ingrained in everything we do. We are also proud members of the prestigious British Association of Movers (BAR), which further strengthens our commitment to providing the highest level of service and value to our customers. At the Perfect Group, we believe that moving should be stress-free, effortless, and efficient, no matter where you are in the world. That's why our mission is simple – to help you move your belongings anywhere, anytime, and with the utmost safety and care. So, if you're looking for a removal company that delivers on its promises, look no further than the Perfect Group. We are the perfect choice for your perfect move!


Contact info

4.9

Excellent

TrustScore 5 out of 5

312 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(312)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They arrived on time

They arrived on time. The guys were all polite and worked hard. Everything went exactly as planned and we couldn’t have asked for an easier moving day. I would unreserved recommend them to anyone.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Truly Perfect!

A huge thank you to Perfect Group, an amazing experience from booking to moving day. Organised, professional and compassionate on what was a very difficult day. Hayden, Jamie, Kenny and Connor were fantastic. I can’t commend them highly enough.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Best removals company!

Just wanted to say a BIG THANK YOU for the service received from Lauren for arranging the move and SPECIAL THANKS to Andy and Anil for their help with the move yesterday! They were perfectly perfect :) very kind, friendly, caring, helpful and professional.

Best removals company!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from all…

Absolutely brilliant service from all the team, beginning to end. Despite delays and postponements they were always accommodating, changing dates around with no complaints. On the day Will, Jay and John turned up on time, work efficiently and with a smile. Nothing was too much bother. Would definitely recommend! Thankyou team!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Yet another move

This was the third move entrusted to Perfect Group in six years. No need to go to tender as performance excellent. Always friendly at a stressful time and in solving the expected unexpected challenges. Can't rate them too highly.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

These guys were fantastic

These guys were efficient, polite and good fun. They made a stressful 2 days much easier. They really handled the furniture carefully and were careful not to damage walls or leave any evidence that they had been there. In the new house that got the sitting room and bedroom sorted so we could just collapse at the end of the day. I would highly recommend them. I wish all companies I deal with were as communicative, efficient and as professional are the perfect group are.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Tidy, Efficient and Helpful

The admin side of it was handled efficiently, the move date we wanted was confirmed a couple of days before we moved (it was a temporary move after an insurance claim, so it wasn't like we were in a chain) and the team on the day came in, packed for us, dismantled large items - beds, sofa, table etc - then put everything where it needed to be in the new property and reassembled what needed it. Nothing lost, nothing damaged, lovely crew: as stress free as moving can ever be. Would use again.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Very careful and considerate employees

Very careful and considerate employees. No rushing, nothing was too much trouble, including much furniture re-arrangement. I would recommend using Perfect Group for any moving or storage needs. Many thanks to Hayden, Kieran, Tim and Jamie from David and Lori. Thanks to Lauren and Connor in the office for their part also.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Super , Smashing , great

Three employees from the company cane and were professional . Phoned me before they arrived on the day and confirmed appointment also day before . Sofa came sealed and wrapped and they bright 2 seater up in lift and the 3 seater they had to carry up 6 flights of stairs so was not expecting that as was greatful they did that . Happy with the job and thumbs up .

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Furniture delivery by professionals.

Had a furniture delivery, from Perfect Group, to our brand new Care Home today. Will and Ajay formed the delivery team and were excellent. They were polite, considerate of the environment and work methodically and were extremely tidy. It was a pleasure to meet two professionals. Thank Will and Ajay.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Perfect in every way The Perfect Group lived upto their…

The Perfect Group lived up to their name from start to finish. They accommodated every wish with a smile and helped me every way they could. James checked in on me and made sure I was ok and went above and beyond. The guys on moving day were nothing short of super human even though I was on the 5th floor they did everything and more that they could to ensure I was happy with everything. I do not have words to say how happy I was and would recommend this company without the slightest hesitation. Thank you everyone

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service lived up to their name

Absolutely amazing team who came to pack and remove all our belongings after a house fire .
Arrived when they said they would packed everything with care , polite and courteous.
Made a very difficult time as bearable as it good be for us can’t rate them highly enough .
Would use again in a heartbeat
Thank you
Haydon, ryan, lewis , nigel and wil.
You worked so hard and are an absolute credit to your company

2 April 2025
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING!!

We recently used Perfect Group for our house move, and they were absolutely outstanding! From the very first contact, they instilled confidence and made the entire process stress-free.
The amazing team, led by Haydon, including Tim, James, Callum, and Andy, were all incredibly friendly, patient, and understanding. Nothing was too much trouble for them.

Their communication was excellent, keeping us informed every step of the way. They were efficient, careful with our belongings, and worked tirelessly to ensure everything went smoothly. Each member of the team was professional and personable, making what is usually a very stressful day, actually quite pleasant.

We cannot recommend Perfect Group highly enough.

Thank you to Haydon, Tim, James, Callum, and Andy for your amazing service - Honestly, you made the whole experience so much better.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Lived up to the name!

From first contact, through estimating, coordinating, packing and completing our removal, Perfect lived up to their name.

Every team member we encountered from start to finish was professional, friendly, helpful and clearly very proud of their work. Even their vehicles were spotless.

Moving home is really stressful, but the whole thing was made much easier by everyone.

We could not recommend Perfect highly enough and will remember their positive impact on a massive life event for many years.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

I was very impressed with perfect…

I was very impressed with perfect group.From my dealings with the administration to the guys who moved us on the day, Lewis, Jordan and Cory.They were professional , polite and friendly. They took charge of everything and handled our belongings with care. I will definitely recommend this company. A stressful day was made much easier.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Impressive Team

I was very impressed with the courtesy shown from the 3 guys. They were very efficient and all of my possessions were wrapped and cared for. I have already recommended the company to a friend who will be moving in the near future. 5 stars are definitely well earned.

4 March 2025
Unprompted review

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