Good communication and solved an issue with my passcode. Not the company at fault but another customer inputting wrong code. Results received much quicker than expected.
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Paid for a cavapoo bundle, they only performed the poodle tests, missing two tests. The only option in the chat on the website is to email, which I have multiple times - no response. And no contact n... See more
Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using a... See more
I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier Than other places Definitely 5 * Will be Definitely us... See more
Company details
Written by the company
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Contact info
Cooil Road, IM4 2AY, Braddan, Isle of Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4.0
Great
149 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Good communication and solved an issue…
Good communication and solved an issue with my passcode. Not the company at fault but another customer inputting wrong code.
Results received much quicker than expected.
27 April 2026
Paid for a cavapoo bundle and not all tests done
Paid for a cavapoo bundle, they only performed the poodle tests, missing two tests.
The only option in the chat on the website is to email, which I have multiple times - no response. And no contact number to speak to anyone.
7 May 2026
Unprompted review
Fabulous and easy from start to finish…
Fabulous and easy from start to finish straight forward and quick results.
2 May 2026
Unprompted review
Easy to use website and great service
Easy to use website and great service. Highly recommended.
13 March 2026
I have used this company before for…
I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier
Than other places Definitely 5 *
Will be Definitely using them again.
7 April 2026
Absolutely fantastic service I highly…
Absolutely fantastic service I highly recommend and a quick turn around for results
16 April 2026
Unprompted review
They did completely different test for my dog than I asked them to do
They confused samples which I sent for two of my dogs. They perform wrong test for one of my dog. I have emailed them by communication with them is difficult. I haven't receive any reply yet to my query to perform a correct test as they might have still DNA sample. It was very important test for my dog and it is unacceptable they made such a mistake and they don't respond to my emails
16 April 2026
Unprompted review
A-Locus test
Great service and fast delivery. Would highly recommend for any testing 👌
17 April 2026
Unprompted review
Results back within a week
Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using again
16 April 2026
Unprompted review
excellent service
16 April 2026
Unprompted review
Dog health tests
Very fast with results i use pet genetics all the time first class A+++
10 April 2026
Unprompted review
I orderd a comprehensive colour test…
I orderd a comprehensive colour test for my dog, it came in a box with no information of what i was to do with it. Nore did i know it had to be registerd on my online account.and so I swobed my dog with the help of a friend and returned it back on special delivery.
Am aso dyslexic and need help from people...They now sent me an email a few days ago asking me to register the swob on the online account. when I don't have the information as the swob is now with them. It says response time is one working day and yet i have been emailing every day for 4 days now. I have tried to phone and email multiple times explaining everything on 2 different email address about what has happend without any response what so ever...also online account will not register without the registration number....very frustrating...poor service i would like a refund please
5 April 2026
Unprompted review
Great range of DNA health checks
Great range of DNA health checks for different breeds.
Quick delivery of swabs and quick return of results
23 March 2026
Very easy to order and arrived in good…
Very easy to order and arrived in good time. Communication is great
16 March 2026
Scam
Scam. Don't order anything from them. You won't receive your parcel and when asked for refund they are quiet about that..
19 March 2026
Unprompted review
Reply from The Pet Genetics Lab
Hi Katarina, We shipped your kit in January via Royal Mail Special Delivery. Royal Mail attempted delivery twice and when you didn't collect it from them they shipped it back to us. We emailed you when it arrived back to us with a photo of the returned kit plus the stickers royal mail had applied showing their attempts to deliver, but we received no response. You then emailed us a month later to ask where your kit was. We sent you the photo again and asked whether we had the correct address for you given Royal Mail had struggled to deliver. You responded with "I don't believe that story" despite us having provided images of the physical kit Royal Mail returned to us. We're sorry Royal Mail failed to deliver. Please feel free to leave them a 1-star review instead of us. Your refund has already been processed.
Reply from The Pet Genetics Lab
Thanks Jackie!
Great company quick results
6 March 2026
Unprompted review
Reply from The Pet Genetics Lab
Thanks Andrew!
…disappointed
Results from this company are not recognised by the kennel club and cannot be recorded on your dogs details.
12 January 2026
Reply from The Pet Genetics Lab
Hi Frances, we are one of 90 veterinary genetics laboratories worldwide and the UK KC have a short list of 5-6 labs they accept testing from. The UK KC have always told their breeders to check which laboratories they will take results from. With respect, if you did not check with the UK KC what their requirements were that is not an issue to do with our laboratory.
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