Good communication and solved an issue with my passcode. Not the company at fault but another customer inputting wrong code. Results received much quicker than expected.
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See what reviewers are saying
Paid for a cavapoo bundle, they only performed the poodle tests, missing two tests. The only option in the chat on the website is to email, which I have multiple times - no response. And no contact n... See more
Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using a... See more
I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier Than other places Definitely 5 * Will be Definitely us... See more
Company details
Written by the company
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Contact info
Cooil Road, IM4 2AY, Braddan, Isle of Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4.0
Great
149 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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I didn’t register 1 test I made a…
I didn’t register 1 test I made a mistake and had a email very quick informing me
I emailed it and had a response immediately that they had received it
30 January 2026
Reply from The Pet Genetics Lab
Thank you so much for reviewing us!
Reply from The Pet Genetics Lab
Thank you so much for reviewing us!
Never received the DNA kit
20 January 2026
Reply from The Pet Genetics Lab
Hi Kelly, We can see that you ordered our Avian Sexing test, which doesn't come with a sampling kit. The instructions for sending your sample are emailed to you within a few minutes of your order as the sample is plucked feathers. This is detailed on the test ordering page in bold text. Our customer services team have already replied to your email in this regard and re-sent you the sample submission forms. We look forward to receiving your feather sample. Kind regards, PGL
Corrected my mistake quickly!
I made a mistake with my delivery address when using the “shop” checkout. They fixed it for me and hand wrote the correct address, so I got my delivery.
19 January 2026
Good discounted price (when available)
Good discounted price (when available).
The process explained in a video and customer services answer via emails. They sent the swabs and a return envelope with clear instructions.
The testing itself sounds correct.
The result is online and the certificate can be printed.
6 November 2025
testing
never used your company and done any of these tests before. your person guided me through the whole process and was there if i needed any more help. excellent service
5 December 2025
Unprompted review
Not recognised by kennel club
Not recognised by kennel club
After there reply to my rating, I’ve lowered the stars. I don’t appreciate crappy attitude from a buisness.
29 September 2025
Reply from The Pet Genetics Lab
Hi Emma, we are one of 90 veterinary genetics laboratories worldwide and the UK KC (which is one of hundreds of Kennel Clubs worldwide) have a short list of 5-6 labs they accept testing from, which they are very public about. The UK KC have always told their breeders to check which laboratories they will take results from and even require that their own testing laboratory is used for their Assured Breeder scheme. They do prefer that breeders use the UK KC's own testing service. We have nothing to do with the UK KC and you've left us a bad review because you didn't check what the UK Kennel Club's requirements were before buying testing online.
Wrong results x2 no replies
Ordered colour panel for my dog and sent wrong results (brown merle that doesnt carry brown or merle).i sent photo of my dog and said its obviously incorrect and they blamed it on me saying i didnt swab well enough 🙄 they sent a second kit to redo to yet again get wrong results. When i emailed saying they are wrong again i have had no reply which is strange compared to there fairly quick replies to me asking why it was taking so long. I have now sent multiple emails over a few weeks and had zero reply. Shocking company that just takes your money and sends you there guess work, never again 🤬
23 January 2026
Unprompted review
Wrong results, terribly slow response
Well, my certificate tells me I have a black labrador. I am sat here looking at my yellow labrador wondering if I am mad. I have another yellow labrador in the house but no others. Furthermore, the other results are not the same as those I have had from two other laboratories (both Kennel Club approved). I raised a dispute as soon as I received the results in December, providing proof (a photo of my dog and the other test results) and have been patient but am now struggling to get a response. Whilst I would like it cleared up, I think I may have to accept the waste of money and time.
2 December 2025
Unprompted review
10/10
Hi I would definitely use and recommend the pet genetics lab every thing ran very smoothly thanks guys
28 November 2025
Fabulous service with great results
Fabulous service with great results, shame the RKC won’t recognise them though
5 February 2025
I find the website unhelpful the…
I find the website unhelpful the Waiting times seem to be getting longer and they always seem to have special offer on the day after I’ve already ordered however they are cheaper than the rest so I will continue using them I feel that they should offer combination packs for example health testing and Bree testing
18 November 2025
Reply from The Pet Genetics Lab
Hi David, we are one of 90 veterinary genetics laboratories worldwide and the UK KC have a short list of 5-6 labs they accept testing from. The UK KC have always told their breeders to check which laboratories they will take results from. With respect, if you did not check with the UK KC what their requirements were that is not an issue to do with our laboratory.
Easy ordering with clear instructions
29 October 2025
Reply from The Pet Genetics Lab
Thanks Lou!
Great service
Tanya was Very helpful in explaining to me what I needed to do, after that everything was easy and very efficient, the results were sent out to me at the time specified. All round great service Thank you ☺️
26 September 2025
Unprompted review
Reply from The Pet Genetics Lab
Thanks Janet, we'll let Tanya know how appreciative you are!
This is my second time using your…
This is my second time using your services the home tests is very simple to do and get results pretty quick and the cost is fantastic
26 September 2025
Reply from The Pet Genetics Lab
Thanks Elizabeth!
Reply from The Pet Genetics Lab
Thanks Julie!
Reply from The Pet Genetics Lab
Thank you! We know that breeders are always desperate for their results so we always try our best to report out results as soon as we have completed the testing.
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