Good communication and solved an issue with my passcode. Not the company at fault but another customer inputting wrong code. Results received much quicker than expected.
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See what reviewers are saying
Paid for a cavapoo bundle, they only performed the poodle tests, missing two tests. The only option in the chat on the website is to email, which I have multiple times - no response. And no contact n... See more
Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using a... See more
I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier Than other places Definitely 5 * Will be Definitely us... See more
Company details
Written by the company
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Contact info
Cooil Road, IM4 2AY, Braddan, Isle of Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4.0
Great
149 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Reply from The Pet Genetics Lab
Thanks Alison!
Happy with the service
The company kept us updated while awaiting for the result and very pleased with service all round
7 October 2024
Reply from The Pet Genetics Lab
Thanks Jane!
I like the fact that you test for more…
I like the fact that you test for more on a bundle than other companies andd you are also reasonably fast in getting the results out.
30 September 2024
Reply from The Pet Genetics Lab
Thanks Linda!
Turn around used to be fantastic often…
Turn around used to be fantastic often getting results within 5 days
Now once you send them the sample and the days they are evaluating the sample often another 3 to 4 days plus 14 working days to receive the results
It’s taking too long
18 September 2024
Reply from The Pet Genetics Lab
Hi Jane, thanks for your review. Our standard laboratory turnaround time is 15 working days but we often deliver results far quicker than this, as you have experienced. Unfortunately, if we receive a large number of samples at the same time this can mean that delivery is closer to the advertised turnaround time.
Sent out swab next day
Swab was sent out next day got swag 2 days later excellent service so far
28 August 2024
Reply from The Pet Genetics Lab
Thank you!
Great service had a couple of hiccups…
Great service had a couple of hiccups and you’ve sorted it for me I would highly recommend anyone of my friends to you Thankyou
2 September 2024
Reply from The Pet Genetics Lab
Thanks Margaret!
Quick service very good used them for a…
Quick service very good used them for a long time Thankyou pet genetics
28 August 2024
Reply from The Pet Genetics Lab
Thank you Linda!
Reply from The Pet Genetics Lab
Thanks Joan!
Reply from The Pet Genetics Lab
Thanks Iain!
I have used them before as they were…
I have used them before as they were highly recommended by dog friends and i agree with them. Tbey are prompt and helpful. I will always use them.
30 July 2024
Reply from The Pet Genetics Lab
Thanks Valerie!
Very speedy delivery.
Ordered and within 2 days the kit was through my letter box. Now returned and waiting for them to receive before getting the results xx
2 August 2024
Reply from The Pet Genetics Lab
Thanks Lindsey, your results should be with you soon!
Great help from Pet Genetics regarding…
Great help from Pet Genetics regarding the swabs, a speedy reply.
Have used this laboratory some years ago and thought then that they were the best I had encounter! .
30 July 2024
Reply from The Pet Genetics Lab
Thanks Gillian, we're glad you were impressed! We've always wanted to make testing as convenient as possible and we're glad we're living up to that goal.
Breed Specific Health testing
The kit came very fast with full instructions. It was very easy to do, and easy to return. Communications of the lab were brilliant, keeping me up to date with where they were up to with the tests. The completed test certificate is easily downloaded, and clear to read.
24 June 2024
Reply from The Pet Genetics Lab
Hi Jo, thank you so much for your review. It is really appreciated!
Sent my dogs sample in and it sat in…
Sent my dogs sample in and it sat in your company for a week before the testing started, very disappointed
26 June 2024
Reply from The Pet Genetics Lab
Hi Conmen, we've already asked you for the tracking number for the swab you sent back to us but you've said you won't give it to us. We'd really like to see how long this swab was sitting in the postal service so that we can take it up with Isle of Man Post (our local equivalent of Royal Mail). Could you let us know the tracking number so we can ask them why your swab was so delayed? It was definitely booked into our lab on the day it arrived with us so we would love to find out what has happened here.
Reply from The Pet Genetics Lab
Thank you Margaret! We do always aim to return results quicker than the advertised turnaround times.
Reply from The Pet Genetics Lab
Thank you Robert!
Great service …
I had my sample envelope with me within 24 hrs. Sent back signed for with Royal Mail. Pet genetics emailed to say it had arrived and have kept me informed using the dashboard on line how my test is progressing. Brilliant service
28 May 2024
Reply from The Pet Genetics Lab
Thanks Michelle!
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