The Pet Genetics Lab Reviews 

157
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers frequently praise the service for its efficiency, professionalism, and ease of use. Many people appreciate the quick delivery of results and clear, easy-to-follow information provided. Reviewers often highlight the overall excellent service and good communication. However, some customers also noted significant issues with communication. A few other people also felt that they struggled to get a response to their emails, sometimes over several weeks. Additionally, some reviewers mentioned the lack of a phone number and the presence of only a bot for online chat, making direct contact difficult.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its speed, reliability, and... See more

Response time

People report ambiguous experiences with response times, with some customers receiving results much quicker... See more

Customer communications

Clients share negative opinions on contact, with many reporting poor response to emails and a lack of a... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers reporting very helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tanya was Very helpful in explaining to me what I needed to do, after that everything was easy and very efficient, the results were sent out to me at the time specified. All round great service Thank... See more

Company replied

Rated 5 out of 5 stars

I have used Pet Genetics several times. Their rates are competitive and results are delivered quickly. Any problems are quickly and efficiently resolved. A great service.

Company replied

Rated 5 out of 5 stars

The Pet Genetics lab were great when I wanted my Ringneck Parakeet sexing. The information was clear and easy to follow, and the results came back quickly. I will be using them again for my friends b... See more

Rated 5 out of 5 stars

I have used this company many times and they have always been professional and offer a excellent service. I couldn't recommend them more

Company replied


Company details

  1. Biotechnology company
  2. Medical Laboratory

Written by the company

PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.


Contact info

4.1

Great

TrustScore 4 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(157)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service throughout

I ordered online and it was delivered within 3 days of purchase…. Used you before for health tests and very happy with your service
Great to have the history of products and can access anytime too

16 February 2024
Rated 1 out of 5 stars

RESULTS NOT RECOGNISED BY KC

Have used this company before with no problems with the results with the kennel club But with no warning to returning customers they have NOT continued their association with the KENNEL CLUB from December 22 so now Any DNA Results ARE NOT recognised by the Kennel Club 😡😡will NEVER USE AGAIN Hope this review stops them from doing this to other returning customers

17 March 2023
Unprompted review

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