PHC Service Reviews 

786
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly engineers who arrive on time and thoroughly service their vacuum cleaners. People appreciate the helpful advice and efficient repairs that make their home appliances work like new again. Many consumers note that maintenance plans provide great value and keep their devices in top condition throughout the year. However, some people mentioned issues regarding the high costs of replacement parts and a lack of pricing transparency for extras. A few reviewers felt that certain service fees were excessive or experienced unexpected expenses during their appointments.

What people talk about most

Staff

People report high satisfaction with staff, noting that engineers are consistently professional, friendly,... See more

Service

Reviewers mention positive feedback about service, noting that engineers arrive promptly, work efficiently,... See more

Product

Reviewers highlight positive aspects of product performance, frequently noting that their vacuum cleaners... See more

Quality

Consumers find quality to be positive, noting that their vacuums work like new and suction is fantastic after... See more

Price

Clients share negative opinions on price, expressing widespread dissatisfaction over expensive service fees... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jon turned up very early and I appreciated his apology, it was fine. He acknowledged my dog and played with her prior to commencing the service and clean of my cleaner. He was thorough and also told m... See more

Company replied

Rated 5 out of 5 stars

Had 3 hoovers 2 shark uprights one cordless , one corded and one x4 sebo ,two sharks in dire trouble , filter and power issues , the sebo had a severed lead and filter issues plus two rollers to be re... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this company highly enough. I had my Dyson V15 detect serviced today. Jack the engineer completely dismantled the hoover and cleaned every part of the hoover. I must say the... See more

Company replied

Rated 5 out of 5 stars

Had our Dyson serviced and fixed. Booking the appointment was easy, the phone team were informative and have many time options available to suit me. Jack the servicing engineer was friendly, worked... See more

Company replied


Company details

  1. Vacuum cleaner repair shop

Written by the company

In-home servicing of high-quality vacuum cleaners. we specialize in the servicing and repair of Dyson, Miele, Kirby, Gtech, SEBO and Oreck vacuum cleaners.


Contact info

4.8

Excellent

TrustScore 5 out of 5

786 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(786)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tyler was great so friendly and…

Tyler was great so friendly and respectful I trusted him and bought a new wand and signed up to a monthly subscription ..no hard sales at all I just trusted his opinion and what he said . Massive credit to the company
Deborah

20 August 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you very much Deborah, for your lovely review.

Rated 5 out of 5 stars

Dyson DC25 repair

The engineer arrived earlier than booked which wasn’t a problem at all. He explained everything, did what was necessary and left my DC 25 looking as good as new. Very happy with the service, thank you.

17 August 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you for your five-star review, JC.

Rated 5 out of 5 stars

Excellent service never give up on a…

Excellent service never give up on a Dyson mine started making a PEEWUUU noise like it wanted to go but thought I can’t be bothered we thought that’s it it’s buggered and bought a new Dyson V11 £400
In the sales
Kept the old one just in case as all the tools fit
Must of said something in front of my phone and the good old Facebook algorithm kicked in and up popped an advert for PHC service and I thought 💭 I’ve still got the old Dyson in the shed
£45 quid for a call out and the lady on the phone said Tyler is going to come out and sort it out
08:00 Monday morning told the good lady she had an early start And I walked the dog then went to work came home from work to a virtually new Dyson V10 £200 quid bargain even signed up to the warranty plan for the V11 Tyler was great knowledgeable worked quickly and cleanly sign of someone who knows what they are doing
Excellent job

17 August 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you so much for your positive and detailed review, we really appreciate it.

Rated 5 out of 5 stars

I have an old Dyson that works like new…

I have an old Dyson that works like new thanks to the thorough annual service from PHC.
Their engineers are very professional and the company keeps you informed of the appointment.

17 August 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Hello Carol, thank you for your positive review.

Rated 5 out of 5 stars

Well Done PHC

Ross came nice and early. He's a really nice guy. The part that he had to order came in very quickly and was fixed in a flash.

17 August 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Hi Marilyn, thank you for your kind review.

Rated 5 out of 5 stars

Another great service from PHC

John from PHC arrived bang on time at 8 in the morning, and was soon taking my Dyson V6 apart to make sure everything was both super clean and working properly.

He remembered his service visit to my place from 12 months ago, and it was nice to see and chat to a fellow petrol head again.

As usual, after about 30 minutes he’d finished the servicing, as well as replacing filters and checking my Dyson’s operating efficiency, and that was that for another 12 months.

And that’s why I’d recommend PHC to anyone with a vacuum cleaner.

11 August 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Hello Charles, thank you for your positive, detailed review and your continued custom.

Rated 5 out of 5 stars

Always friendly service

Always friendly service person, great job done every time. Highly recommended

Five stars!!!

Happy customer

6 August 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Hello Lisa, thank you for your kind review and continued custom.

Rated 4 out of 5 stars

Excellent Dyson service by Tyler

There was a delay in Tyler arriving; no fault of his own. I found a Tyler very friendly and informative and he did an excellent job in cleaning and servicing my Dyson.

5 August 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Sarah, thank you for your positive review.

Rated 5 out of 5 stars

Jon was very prompt for booked time

Jon was very prompt for booked time. Knowledgeable about product. Friendly and polite. Cleaned up after himself. Fantastic service. Definitely recommend.

3 August 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you John, for your five-star review.

Rated 5 out of 5 stars

Tyler arrived on time

Tyler arrived on time. Worked in the front garden. Cleared up all the mess. Put my vacuum cleaner back in its charging pod.
Half hour later, having cleaned to vacuum cleaners, departed.

3 August 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you for your positive review, Francis.

Rated 5 out of 5 stars

Your fitter Jack was so polite helpful…

Your fitter Jack was so polite helpful if everyone in this world was like him it would be a better place to live he was Excellent thank you so much for service 👍

31 July 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Hello Melvyn, thank you for your honest review. It is our pleasure to serve you.

Rated 5 out of 5 stars

Excellent operative from PHC

Excellent operative Tyler, serviced and got my Dyson hand held vacuum working.
Left no mess at all and worked efficiently. Thanks Tyler.

27 July 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you for your lovely review, Ruth.

Rated 5 out of 5 stars

Arrived on time

Arrived on time, courteous explained what was being done left no mess

22 July 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Hello Angela, thank you for your five-star review.

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