PHC Service Reviews 

Ross, their engineer, was friendly and professional as he provided a quality service. Answered all my questions and left me with what feels like a new machine. Highly recommend.

Really good communication before and on the day. Took their time looking at all the components and gave me options and advice on what to do.

Jack is very personable and a consummate professional in his work. Everything was taken into consideration and an excellent service provided.

Jon was friendly and knowledgeable when it came to discussing my Dyson Hoover. He did an excellent job and I would highly recommend and use the company again. Thank you!

Great service, Jack was very professional and friendly. He arrived in a PHC branded van and wore their uniform. I have my Dyson serviced every year and it keeps it running like a new machine

Good Service

Jon was amazing, very helpful and done an amazing job 👏

Friendly and efficient did a great job

Prompt polite service and tidy

What a nice man Tyler is. He was friendly, chatty and knew what he was doing. he thoroughly cleaned the vacuum for me. and fixed a broken holder where the vacuum is charging. I signed up for insurance which will cover all parts and service. he didn't pressurise me. I also purchased a new head for my wooden floors. Money well spent. I would ask for him when the service is due. thankyou

Wish I’d read the bad reviews before using this company, I can see the responses from the company to all the bad reviews, which quite frankly are rude and condescending.A £40 service ended up at £190 with new parts the Dyson still not working properly. I called to complain and they had the audacity to tell me that the Dyson was never going to feel or work the same even with the new parts as it was a slightly older machine, it’s approximately 2/3 years old!!! Had I been told this at the time I would not have had all the new parts fitted and just bought a new vacuum. The engineer at the time spent the whole time here trying to pressure me into taking a maintenance plan out. When I told him I would want to discuss it with my husband first, he kept asking me to call my husband there and then despite of me saying that he was in meetings and was uncontactable at that time.i can then see from the reviews that if you take this plan out that no one’s parts are ever actually covered so it’s just a con at the end of the day, Today another so called senior engineer called and offered to come and take the parts away and give me a refund. He was quite frankly rude and ignorant. I actually put the phone down and cut him off as he is clueless in how to speak to customers, but probably told to do this by his seniors. Absolute horrible company. Everyone should be aware they just want to get as much money out of you as possible by doing a useless job.!!I never once said the parts you replaced were faulty, what I did say that if it had been explained to me properly that the machine would still feel heavy and stiff (which it hadn’t in the past) I wouldn’t have gone ahead with the repairs as it would have been a waste of money, And despite of your reply, none of this was explained to me by your repair engineer. His actual words were it will be as good as knew ( when he wasn’t pressurising me to take out the maintenance plan). No it’s not as good as new it’s stiff and hard to push which it wasn’t before. My carpet hasn’t changed. My Dyson just hasn’t been repaired to a decent standard, which if it had been explained to me properly I wouldn’t have bothered to pay for the parts.And as for your sarcastic and rude colleague that called to say they would come and take the parts away and replace them with the old parts if they hadn’t been thrown in the bin which is what he told me you do with removed parts, well he needs plenty or training in how to deal with clients in a civilised polite manner. So a waste of money with a company that could not care less about customer satisfaction.

As always Jack did a great job , great communication and an asset to PHC Services.

Always reliable and friendly staff

We’ve seen Mark before very polite and professional. The only thing I would say is I was charged for a part which wasn’t of my miss use !! So other than that all good

Sorted out my Dyson so it's as good as new. Great service. Jon drove to the house, cleaned the Dyson and replaced a hose. It took me ages to find a company that did this, and now I've found PHC I'll stay with them. I don't see why I'd every buy a new vacuum cleaner again.

Service plan serves well to keep the vacuum cleaner performing well with parts replaced as needed and the machine cleaned thoroughly.

Scam company avoid

We have a Dyson that is been fully functional for 4 years. I booked in a service as I wanted it cleaned. During the appointment we were upsold parts (despite the hoover in fully functioning order). I didn’t purchase these and following the service our hoover is coincidentally no longer functional, quite a coincidence when its worked fully for 4 years. When I called to complain they said we would be charged an additional fee to come and fix our hoover (that the company had broken). A complete scam I’m afraid, if you have a functioning hoover I would absolutely not let this company near it. Now I’m down the fee for the “service” and left having to purchase a new hoover.

John was great. On time and fixed the vacuum cleaner which is working so much better now than before. He was very friendly, attentive, knowledgeable and respectful. I would highly recommend

Knowlagable and friendly