Pickupflowers.com 

Delivery not in line with the order done. Vase and message missing, Customer service able just to have a subroutine to apologize. To avoid any order with them

PLEASE PEOPLE DO NOT USE THIS SERVICE, THIS GARBAGE COMPANY.

They SENT you THE FLOWERS throught DHL, of course they only deliver once a day and they DONT ALLOW YOU to be set a time for delivery so THE BIRTHDAY PERSON MUST BE ALL THE TIME THERE, after that they LEFT a card where the BIRTHDAY PERSON HAVE TO GO TO NEXT DEPOT TO PICK THE FLOWER, THAT DAY OR NEXT DAY OR 7 DAYS BEFORE....
THERE IS NO PLACE UNDER POLICY OR TERMS OF USE THAT YOU MENTION THAT WILL BE DELIVERED ONLY ONCE.
NOW THEY DONT WANT TO PUT MONEY BACK
PICKUPFLOWERS.COM is a GARBABE SERVICE, MONEY STOLEN.

SCAM. Did not deliver flowers, and when I asked them via live chat, they said the flowers were delivered at a time and date BEFORE I had even placed the order. They refused a refund and would just cancel the chat. I had to pursue through my bank. STAY AWAY.

YOU MUST READ THIS BEFORE ORDERING WITH THIS COMPANY!
My daughter is working in Switzerland. It was her birthday 4 days ago and I ordered flowers to be delivered 4 days before. She didn’t receive anything and so since her actual birthday, I’ve been a total of 4 hours on live chat with incompetent people who are “checking the status” and never get back to me!
I’m having to go through my bank for a refund - I have never dealt with such a company - they’re horrendous!!!
DO NOT USE!

Horrible Experience
Wish I did a bit of research about this company before, Lesson learnt, always do thorough research before making online purchase for international deliveries.
Though delivery was on time but it was completely opposite to what was in the picture. the flower quality was so bad, they looked like dead flowers. I am soooo disappointed. They really should things seriously.

Pretty bad service, will not recommend this to anyone. Whatever order I have placed not delivered properly and there was no courtesy to tell that they changed the order and was not able to deliver mentioned order.
Also Card message was written on plan white paper. I am not sure , why did I pay this much money to these guys. No professional attitude.

Having been let down by Interflora on a delivery to Norway -- contacted this organisation and my oh my what a dreadful outfit -- e.mail confirming delivery then e.mail saying payment couldn't be verified so please send them scanned copies of the ID proof and front side of credit card and only last 4 digits so they can check -- do they really think we are daft -- YES WE ARE by being trusting individuals in this kakistocracy type of world. May the bosses of this outfit rot and a plague on all their houses.

I had ordered flowers and cake to be delivered to Germany from UK without reading the reviews. Only when I had a call from Pickupflowers asking me to confirm my email address which I thought was odd as it was already on the Order Form did I look at the reviews. I was horrified and had expected the worst. So much so I called their UK number voicing my concerns. The reviews were so bad I still had misgiving despite being assured the order would be delivered on time and in good condition. To my great surprise and relief, I was informed by the recipient the flowers were stunningly beautiful, carefully arranged in a vase, and from the photo I could see they were exactly as was shown on the website. As for the chocolate, it was freshly baked and well packaged in a biscuit tin. So THANK YOU Pickupflowers. You have done a good job and hope will continue to do so with other orders so there will be more happy customers and reviews.

Ordered without reading reviews. Knew something was wrong when my confirmation email never arrived. Don't do business with them.

I have ordered without reading the reviews, which now regret. They delivered flowers by dhl to my friend’s neighbor in berlin, without letting my friend know that she has something at her neighbors. 3 days later customer service gave me a courtesy call to check if everything was fine, and when they found out that my friend never received the flowers, they just keep saying that it was delivered to neighbors. They are just sticking to the fact that it was “delivered ”, even if it’s not to the right person.

Absolute disgrace of a company ordered there extravagant bouquet for girlfriends birthday to be delivered on her birthday at 6pm still nothing so contacted them and was told it was on it's way and definitely be delivered. 9pm still nothing called again was told they had been delivered which was a lie so called back no answer tryed 6 more times still no answer 11am next day they were delivered 6 wilted Rose's I called to complain and was told they would look into it I said to cone and collect them and to refund me after 12 emails back and forth they were offering me 20% discount on my next purchase from then. What a loke like I would be ordering off these crooks again I sorng 87 dollars which is like 70 pounds on 6 almost dead rises which didnt arrive on the day specified
In the end they gave me 30% refund and said that is it Dont waste your money on this Con..

I ordered a bouquet for Pakistan. The bouquet delivered had 4 tube rose stems and 4 red roses! The one I choose was full of pink and cream roses!!!
Is the customer service colour blind...or does not care as long as they get their money.
It was highly embarrasing for me as it was a special occasion for someone.
This company will shut down at this quality of performance and breach of trust. I wish I could sue them!

I ordered a birthday bouquet of roses and teddy bears and it was really nice and arrived right on time. I ordered on the same day. My delivery was to Northern China and I ordered from Canada. Maybe the bad reviews are about other countries? They even called me back to make sure I was satisfied and that it got there on time. I read the bad reviews after I had order and thought they wouldn’t deliver. I am very happy with their service. Will use again.

Ordered flowers from the UK to be delivered to Brazil. Was not delivered on chosen day which was disappointing. Spoke to them a few times after and was delivered 2 days later. My girl was happy with them good quality. Thanks.

I didn't know to what a mess I'm getting into when ordering from this place.
From the start, everything went wrong:
1. The internet site is not friendly and clear.
2. After I made the order - I received about 10 emails in a row - all the same, all confirming my order.
3. Two days later I entered the site to see the status of my order - nothing. I also didn't get any notice from my daughter about receiving the flowers. I contacted the costumer service, and then began an annoying conversation online, in which they insisted on calling me on the phone, in order to verify certain mysterious things. I explained that I live in China, and in the area in which I live there's zero reception, but they continued harassing me - all the while refusing to tell me what the problem was. What, in the name of god, they need to verify with me??? I only wanted to send flowers, for crying out loud. Several hours later I needed to contact them again to ask again whether they are sending the flowers or not.
4. Later that day the flowers & chocolates where eventually sent, but what a sorry, pitiful bouquet it was. Not at all like the one that I chose from the photo.

What a huge mistake it was to use this site. Never never again!

OMG. They are horrible and looks like a scam. I ordered a gift to be delivered for birthday which never reached and they didnot even refunded the amount. I sent 9 reminders but till today neither the amount was refunded nor my mails were responded. I am highly disappointed and went through so much stress & enbarrasement that I deserve to claim the damages.
Can some one guide me that Is there any regulator to approach for this scam.

Placed an order 6 days in advance for a birthday gift which never got delivered. Had long chats with the online service which was not serious at all, they say the delivered guy was in hospital...Oh really???Do not order from this scams.

Worst experience.

Requested refund after seeing reviews. Chatted for 2h just for them to say "already shipped" after 40min of my order placement and cannot refund me even though i asked immediately after.

Requested proof of shipping and they did not provide one. Obvious scam too stupid i didnt check before buying

Horrible experience. Flowers and chocolates ordered for special occasion on Saturday not delivered until Tuesday although i asked them to cancel my order on Sunday when I already knew they didn’t delivered. Courier told my mum to come and pick the flowers from the truck, chocolates were open!!! No possibility to make a complaint phone number doesn’t work, mails come back and chat people don’t care

This is an idiotic company run by some morons in India.
They ask you to send personal information to them, passports, drivers licenses, etc. to verify your identity before they place the. Order.