Piercingmania Reviews 191

Cheap quality, and piercing won’t open easily and you can’t screw it back. The size doesn’t much the description not mention it arrived in cheap plastic bag. Tried to ask for return but they don’t accept until you send it on your own cost. Very cheap company with poor customer service. Won’t recommend buying from them.

All the employees have been so helpful! I’m really grateful to everyone that has helped me with the issue I was having. Especially Sanne!

There was a problem with my order but Sanne sorted it for me. Great customer service!

I’ve bought many piercings from piercing mania and they’ve always been amazing quality, and as someone who reacts to certain metals i’ve never reacted to one of theirs! I also really love those yummy sweets they put with their orders 😍!

I bought a few tongue bars less than a month ago and unfortunately the actual logo came out of the socket! I emailed piercing mania about it and within 24/48hrs they had already sent me a replacement!!

They put so much thought and effort into their customer service it’s unreal!! Probably one of the only companies who cares about their customers!!

You’ll definitely be seeing more orders from me in the future!! ☺️x

Really friendly and prompt customer service. Sanne, was a pleasure to deal with.

Sanne from customer service was extremely helpful, answered really quickly and sorted within a couple of days. Thank you for all the help!

Terrible service. I ordered a 4mm guage ring and received a 3.2mm. When I complained they asked me to send a picture of how I measured it (apparently didn't beleive me), which is sent; a picture of the ring held in a guage-measure showing the size received. I have yet to hear back from them - they're ignoring my emails and I have not had a replacement or refund, so I'm going to have to go to my bank to have the charge returned. Terrible service, terrible company. Don't order from them - I never will again.

I got a couple of nose studs from Piercingmania. The order came super quick like, way faster than I expected. They were packed nicely, nothing fancy but got the job done. The studs are really comfy, no irritation at all, and they actually stay in... I'm happy with them and I’ll probably grab a few more soon just to be safe.

What fantastic service!
I ordered a pair of studs for my daughter that were lost in the post. I emailed & spoke with Sanne who was so helpful & had another pair posted out to us. They arrived today & they are lovely. I couldn’t reccomended Piercing Mania enough. Hopefully these titanium studs don’t irritate my daughter like so many others, so I can order more. Thanks Sanne 😊

Unfortunately the earrings I bought were faulty. I contacted customer services and had a response immediately saying the earrings would be replaced. This was confirmed in a follow up email.
Fantastic service in a normally inadequate consumer world.
Just waiting on the replacement delivery. Hopefully these will be okay.

I will never buy from this company again their customer service is atrocious. I ordered an item they sent me the wrong item they send me a returns label and when I told them I didn’t have access to a printer they then expect me to go to the post office and pay for my returns myself and will reimburse later !! They advise they cannot book a collection on the Royal Mail website where a label is brought to the collection address this is 2025 and a normal practice of conduct with other companies. All of this going on and they can’t send my correct item.

Now been told due to complexity this has gone to a supervisor who can take 5 days to answer !

So I’m out of pocket and don’t have the product ordered and expected to wait 5 days for a supervisor totally unacceptable - they are very quick at taking money from your account !

I WOULD NOT RECOMMEND PARTING WITH ANY MONEY WITH THIS COMPANY - THEY DO NOT DESERVE YOUR HARD EARNED CASH !

went above and beyond to give support to me. The customer service is amazing and quick to reply. I would recommend piercingmania to anyone.

One of the worse companies I've ever dealt with.
Delivery was delayed and had to be chased.
I returned the item the same day, unopened and not touched. THREE WEEKS LATER AND I HAVE STILL NOT RECEIVED MY REFUND. I have chased numerous times and have been told my refund is delayed because someone was off for a short time poorly!!
Now I'm being told it's delayed due to it's ""complexity"" and has been referred to a supervisor.
Totally unacceptable and the worse customer service I've experienced. DO NOT USE THIS COMPANY!!

Would recommend, I returned items that were then lost in the post but Piercing Mania were very helpful. They sorted my problem and I got replacements. Thank you, as most places wouldn’t have bothered.

This is the 2nd time I've ordered from this site and both times it's been overall a great experience. The jewellery is great quality and is delivered quickly and well packaged

Amazing customer service, titanium nose and ear studs were a game changer for me as I react to everything else and platinum is too expensive. Pieces were affordable and well made. Will be buying from here in the future

Purchased a belly bar before Christmas as a present. Item was too small, seal wasn’t broken, followed return order instructions and sent off recoded/signed for delivery. 5 days I had the item returned to be with a note from Royal Mail saying ‘gone away’…have emailed numerous times and had no communication back. Terrible company - avoid at all cost !!

Do NOT buy your tongue bars from here!
I got a couple for myself and my partner and within the first couple of weeks it kept becoming loose, then my partners bar came off and the actual glass on the tongue bar, he did not realise and swallowed it which could had caused a chocking hazard, then the same happened to me as well. Would not recommend!

Won't be ordering again i placed my order on 1st January i still haven't received it I spent 24.97 absolutely shocking

I recently purchased 3 lovely items from Piercing Mania and they are all great quality for a great price. Unfortunately one of the items were damaged in transit through no fault from Piercing Mania as it was packaged really well. Upon contacting them my email was responded to extremely quickly, was polite and professional and a replacement item was swiftly dispatched. So happy with the service I received and definitely hope to buy from them again. They are awesome! 👍